Customer Ratings & Reviews
- Model:
- UN43TU7000FXZA
- SKU:
- 6401740
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 43" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and its smart TV features. Many also appreciate the value for the price and the straightforward setup process. However, some users have noted challenges with the remote control's usability and occasional issues with internet connectivity and sound volume. A few customers also reported concerns about the TV's long-term reliability.
This summary was generated by AI based on customer reviews.
Best TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good TV********************************************************************
I would recommend this to a friendSamsung is Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t go wrong with Samsung. Only complaint, and it’s minimal, is that it should have come with mounting screws.
I would recommend this to a friendT V
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product great price service and staff were very helpful
I would recommend this to a friendgood TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, definitely a lot easier as a two person build though so don't push yourself unless your feeling strong in both body and mind.
I would recommend this to a friendTV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV. I am in the process of getting a bigger size soon.
I would recommend this to a friendGreat for a guest room
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great guest room tv. Samsung UI is always fast, I can watch all the streaming apps without having to buy a separate streaming device.
I would recommend this to a friendGreat tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product great price they didn’t have it In store but got it quickly shipped out within a couple of days
I would recommend this to a friendEli’s TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A gift for my Grandson and he absolutely loves it! Movies and Video game graphics!
I would recommend this to a friend- Cons mentioned:Remote control
HORRIBLE REMOTE, HATE IT.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV but HATE THE REMOTE!! Does not light up and has WAYYY TO MANY functions on it. HATE IT!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Remote:
Thank you for purchasing the Samsung TU7000 TV and for your review. Your thoughts regarding the remote are important to us and will be shared with our internal teams.
Should you ever have questions or need help with TV features, specs, or operation, please contact Samsung Customer Support for help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Smart tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product happy with the purchase and all the features it has
I would recommend this to a friendBuy it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never buy a small tv but this is a great one for my kid
I would recommend this to a friendgreat proctuct
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. it was here early and they brought it right ou to me. it was easy to install and very easy to use.
I would recommend this to a friendAffordable price for great quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product as a gift for my father. He absolutely loved it and the quality of the product. Samsung has always made great products.
I would recommend this to a friendSamsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV. Samsung made the remote smaller which makes it NOT easy to use.
I would recommend this to a friendJust okay but for the price you get what you pay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We found the Samsung on sale and overall the reviews seemed good. But I’d wish we purchased the eight series which is supposed to have a better picture then the Seven series. The Tv just does not seem to have very vide colors and looks no different then a normal HD set. We have a Roku box connected but we should see 4K picture jump off the screen and it’s not there. Set up was a bit weird and steaming from my iPhone does not always work well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Stealth:
Thank you for purchasing the Samsung TU7000 4K Smart TV and for your review. There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > Picture > Expert Settings
For further information regarding Image Settings, please see this article:
https://www.samsung.com/us/support/answer/ANS00079295/
Should you need further assistance with settings, features, or functions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Too dark to see
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this TV because it was set to "Universal Dimming" and no one could seem to get it off. It was too dark to see. When I explored my options, I learned that the LG TV's are more user friendly for people like me - not tech savvy 1st time smart TV owners. The Best Buy folks pointed me to a LG TV that was a bit bigger and easier to use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi HPComputer,
I’m sorry that the Samsung TU7000 TV did not meet your expectations and that you had issues with dimming. Your feedback is appreciated and will be shared with our internal teams. Please know we are always here to help, and we could have assisted in providing settings adjustments to resolve any issues you were experiencing, such as disabling the Eco Sensor.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Not Happy Best BUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product ok Smart Things Doesn't Work spent 2 hr on Phone with support only to find out Product doesn't support SMART THINGS as advertised. Also only purchased this 43 because Best Buys Poor Warranty. Had just purchased a 40 in Samsung Les than 60day and Power problem and Best Buy would not Exchange even with the 3 yr warranty I purchased. I even wanted to up grade its been now almost 30 days with No TV. Best Buy Warranty SUCKS
No, I would not recommend this to a friendBrand response from Samsung
Posted .PissedCustomer:
Thank you for purchasing the TU7000 TV and for your review. I am sorry to hear that you are experiencing issues with your SmartThings app. Your 43” TU700 does support the SmartThings app. If your TV status is stuck in a particular state or does not respond to an action in your SmartThings app, you might want to try the following steps:
1) Please make sure both devices are connected to the same local network. The phone and TV must be connected to the same network as your router to be discovered by the app.
2) Refresh the device using the SmartThings app. From the Devices tab, swipe down to refresh the device list.
3) Delete and re-add the device on the SmartThings app.
I hope this helps. For further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
HDMI has issues & is slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned the tv for a month & a half now, and have had the same issue over & over. My Xbox & Amazon Firestick both have display issues. Sometimes my Firestick’s color will display all green, or all white, or the colors will look bleached. To fix it I have to unplug it & plug it back it. This probably happens 2-3 times a week. As for my Xbox, about once every 2 weeks the tv will display my games in what looks like 360p, with a very overstretched display & that doesn’t match the tv. To resolve, unplug & plug the HDMI back in. Out of the box, the colors also look bad. To blue no matter what presets you choose, & the two HDMI ports that the tv have, don’t have the same color adjustment options, one is missing one specific setting, which means that when I switch between the two, I notice a color difference. To get a realistic color balance, I had to tweak the colors quite a bit. Also, the tv is slow & unresponsive when I use my Firestick.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shouldnthaveboughtit,
Thank you for sharing your experience with HDMI connectivity. You may want to follow these troubleshooting steps to check your connection.
First, please go to the Connection Guide for details: Source > Connection Guide.
Make sure that your external device is connected securely and turned on. Move to Sources to switch to other input sources: Source > Sources.
Using HDMI Troubleshooting, you can check the connection to the HDMI cable and external devices (which takes approx. 2 minutes). Source > Connection Guide > Video Device > HDMI Troubleshooting,
Also, please check the broadcast signals or the network that is connected to your cable box.
For further assistance, please know we’re here to help. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Great TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV model so much I went and bought the same exact model when I broke my previous one. Good tv.
I would recommend this to a friendLove my TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is hight quality. Is just perfect for me the screen is amazing
I would recommend this to a friend
