Customer Ratings & Reviews
- Model:
- UN43TU7000FXZA
- SKU:
- 6401740
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 43" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and its smart TV features. Many also appreciate the value for the price and the straightforward setup process. However, some users have noted challenges with the remote control's usability and occasional issues with internet connectivity and sound volume. A few customers also reported concerns about the TV's long-term reliability.
This summary was generated by AI based on customer reviews.
Beware a clunky ad-riddled interface
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality of the tv is fine, but I hate the interface. I went with Samsung because I read good reviews about their Tizen platform, but being forced to watch ads and having sponsored shows shoved into my face is horrible. I thought about returning the tv, but instead I'm just going to use my roku and ignore the Samsung interface altogether. Very disappointing. I just want a clean, simple interface that only shows the channels I choose to have on my homescreen, not all of the channels Samsung takes money to force on me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Susan,
Thank you for your feedback regarding the interface on the Samsung TU7000 TV.
Samsung TV Plus can be disabled, which removes the channels from your default guide. Should you want to disable TV plus, follow the steps below:
1) Navigate to the Samsung TV Plus app and press and hold the enter or select button on the remote. This will bring up two options. ‘Move’ and ‘Remove’.
2) Navigate to ‘Remove’ and select. This option brings up the ability to remove the app icon or disable the service.
3) Navigate to ‘Disable’ and select. This will remove the service from the launcher bar and the channels from the TV Guide.
Alternatively, you can leave TV Plus enabled and utilize the Autorun Last App feature to automatically start the last app you used once the TV is turned on. To enable this feature, follow the steps below:
1) Navigate to Settings > General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature
I hope this helps, we appreciate you taking the time to leave a review.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Second thoughts about this TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 24 hours this TV flashed on me and all colors went green and yellow. I called Samsung and they tried to get a repair person to fix it but they were worthless. I’m so disappointed in my decision and I’m afraid I’m out of the money I spent
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jsanford:
Thank you for purchasing the TU7000 TV. I am very sorry for the color glitch issue you encountered. Please check that your TV has the latest firmware update, which should resolve this specific issue.
You can find the update at: samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/
Should your issue persist, or if you have any questions or concerns, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Paul
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV worked ok for about 10.5 months . After six weeks, several service calls and the replacement of the screen twice, the circuit board once and the cable between them, the TV is still not working. All parts have been Samsung. The Geek Squad has been very good and requested Samsung to replace the TV several times since it was still under their warranty but they just keep sending parts.I have talked to Samsung three times looking for a replacement or a refund at this point. The Samsung customer service is horrible. Even a promised call back from a supervisor has not happened.Do not buy a Samsung product.
No, I would not recommend this to a friendBuyer beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV comes loaded with Samsung apps that you cannot remove and pop up every time you turn on the unit. Samsung app is loaded with a bunch of channels I’ll never watch. Terrible that you are forced to keep this on your TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TomC:
The Samsung Smart Hub offers a large collection of popular apps ranging from entertainment, fashion, sports, weather, games, streaming, VOD, kids, and much more.
Please know that you can customize the Smart Hub by removing apps from or adding apps to the home screen. You can also rearrange apps to your liking.
Simply select an app, press & hold the Enter key. You will see a popup menu with options to move or remove it.
If there is anything we can do to further assist and improve your user experience, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Not too smart.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TheTV does not even work with Samsung smartthings app. You would think on the largest Tech companies in the world could pre install the app on their smart TV. Cannot add apps to the TV unless they were added initially. Really disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .WCLIII,
Here is a short guide to adding new apps to your TU7000 TV.
From the TV's Home screen, navigate to and select APPS, and then select the Search icon in the top-right corner. Next, enter the app you want to download and select it. You will see detailed information about the app. From here, select Install.
And just so you know, access to new apps will be occasionally added to your smart TV through software updates.
I hope these tips help you enjoy your Smart TV entertainment.
Should you need assistance with any other features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your thoughts. Your invaluable feedback helps us continuously deliver better products and service.
- Samsung Ambassador
Dead on Arrival
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought the new TV into my new home and placed it on the dresser. I plugged it in and got the red light but no picture. The cable guy hooked the Tivo up to other 3 TV's but couldn't get a picture on the Samsung 43". He had me sign a form saying it wasn't him that broke it. It was fresh out of the box I didn't think it was him or me. Maybe the Samsung power supply? I wasn't about to open up a brand new TV to find out so I sent it back to Best Buy. 2 of the other TVs were LGs so I bought another LG to replace the defective Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi riverman,
Thank you for your review of the Samsung TU7000 Crystal UHD TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Not Very Smart
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having used a Roku smart TV for a couple years, this one is terrible by comparison. Clunky cumbersome interface that requires more effort than should be necessary. Returned after half a day attempted use.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit stop working after few weeks and your store does not want to take care of the situation. This time you have done it. Will no longer purchase anything at your stores.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Misteryo:
Thank you for purchasing the Samsung TU7000 TV and for your review. I am very sorry to hear you are experiencing issues with your unit. So that we can better understand your issue and provide you with troubleshooting assistance, please contact Samsung TV Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Broke After 2 Months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this tv for 2 months and now the picture no longer works. Looks to be a power board issue. Samsung’s repair process is horrible. The company they use in my region is Service Quick. Horrendous customer service and it looks like it will be another week till anyone can come out to look at the tv. Unfortunately this is out of the refund timeline or I’d be taking this right back to Best Buy. Never buying a Samsung tv again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mr08sports:
I am very sorry you experienced issues with your TU7000 TV after 2 months and have to go through the process of having it serviced.I understand your frustration. Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your repair or need any further assistance, please contact us:
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Again, my apologies for the inconvenience you have had.
~ Samsung Solutions
Hardware problems.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Interestingly enough, we have the exact model but a larger tv and it’s quite noticeable how each function from each other. After software update and many calls to Samsung customer service, I’m not very happy with this decision.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnnyB:
Thank you for purchasing the TU7000 TV and for your review. I am very sorry you are experiencing hardware problems with your TV. If your issue has not been completely resolved, I invite you to please contact Samsung TV Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
television
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product that supposed to arrive, apparently didn't come in. We not only had a waisted day, we had to arrange for another time . 7am to 1pm s a long wait for nothing. Although Michael or sales person was wonderful.
I would recommend this to a friendBrand response from Samsung
Posted .phil:
I am very sorry to see that you had an unfortunate experience with the delivery of your TV. I hope your issue is resolved quickly.
Should you ever need assistance or have questions about using your TV once it arrives, please know we are here to help. You can reach Samsung Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Disapointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was pretty disappointed in this tv.The picture is not very good or clear it is really dark I tried everything to brighten it up.I own 4 other TVs from Samsung and they are very good even a curved one that is awesome
No, I would not recommend this to a friendBrand response from Samsung
Posted .Putter:
Thank you for purchasing the Samsung TU7000 4K Smart TV and for your review. I am sorry to hear that you are not completely happy with your TV’s picture. There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > Picture > Expert Settings
You may also want to disable Power Saving Mode which automatically adjusts the brightness to reduce the TV’s power consumption.
Go to Settings> General> Eco Solution> Power Saving Mode.
Ambient Light Detection will also automatically adjust the brightness level of the TV, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness.
Go to Settings> General> Eco Solution> Ambient Light Detection
Please also give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
2yrs later be weary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased this Tv now 2x with one purchased around 2 yrs ago… Welp fast forward the tv powered off by itself with only audio available with a grey n black screen visible… Miraculously a few hours later tv decides it wants to show a pic but now there is a line running they the picture horizontally … I haven’t had good luck with Samsung tv q60 went after 2 yrs n now an issue w this 1 no bueno
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Truth,
Thank you for purchasing the Samsung TU7000 TV and for sharing your experience with your TV not displaying properly. You may want to try the following troubleshooting steps:
1. Run a Picture Test on the TV.
Navigate to Settings, select Device Care, and then select Self Diagnosis. Select Picture Test, select OK, and then view the test. You can select Yes if the picture looks normal, No if there is a problem with the picture, or Show again to see the picture a second time.
2. Determine if lines are appearing during the Picture Test.
Look for a line or lines on the screen during the Picture Test. If there are no lines, this means your TV is working fine. To identify and fix the issue, first try replacing the cable of the external device that is showing lines.
- If the lines still appear after replacing the cable, troubleshoot the external device.
- If lines appear during the Picture Test, proceed to the next step.
3. Request service if lines appear during the Picture Test.
If you see lines during the Picture Test, please visit our Support Center to request service. Make sure you have the TV's model code, software version, and serial number when calling. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. Go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Poor Product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. The TV stopped working just one month after delivery barely a few days past Best Buy returns deadline so I sent it for GeekSquad repairs. Still haven’t got it back. It beats me that a brand new television wouldn’t even give me one month’s service and to make matters worse I have waited more than two weeks to have it repaired. I regret purchasing this product and do not recommend it to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .UnhappyBuyer:
Thank you for sharing your experience with the Samsung TU7000 TV. I am very sorry for the issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Should you have questions or need assistance with settings, setup, or features with your TV after it has returned to you, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Disappointed
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t say how disappointed I am with Samsung and this TV. I’ve had others but no more. It worked great for about a month. Then the screen went black. Tried everything! Reached out to Samsung and completely expected a replacement but no! I had to call several times and heard I had to schedule a service call. All this in the middle of the pandemic. Well, that tv is in garage and I bought a new different brand. That’s quite a warranty they have. That’s ok. Won’t have another Samsung anything. Lost $300 bucks but got piece of mind and lots of family and friends.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi cdr59033,
Thank you for your review of the Samsung TU7000. Your feedback is appreciated and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
~ Samsung Specialist
TERRIBLE! ii could CRY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT ONE MONTH after buying a brand new tv does it COMPLETELY conk out on me and stop working, the picture is NONEXISTENT! Like how could you guys even sell a product so prone to issues!?! In a time like NOW, spending extra money on things because of retailer irresponsibility is NOT alright or remotely acceptable. WHY DOES MY TV ALL OF SUDDEN NOT WORK!?! WHAT KIND OF GAME IS BEST BUY/SAMSUNG TRYING TO PULL!?!
No, I would not recommend this to a friendBrand response from Samsung
Posted .CHILDOFYAHUAH:
If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues.
1) A connection issue; the most common problem. Where there is a bad connection, faulty cables or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, which will require a technician to assess the TV and find a solution.
Please refer to pages 135 – 140 step-by-step troubleshooting instructions.
I hope this helps, if you should need further troubleshooting assistance while you are waiting for your service appointment, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Disappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv a little under 2 years. It worked fine, then all of a sudden the screen display turned dark. Did all the testing with a Samsung rep, updated software, reset the tv as well as the picture settings. To no avail none of that worked. This tv should not be having problems in this already. I have tvs that are older and are still working good. To top it off its no longer under warranty. I shouldn't have to pay as much to get it fixed as I paid for the tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RLam,
Thank you for your feedback on the Samsung TU7000 TV's screen display turning dark. Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
I see that you’ve already tried adjusting your image, but I did want to share the following adjustments with you, just in case:
Please try these troubleshooting steps for your blank screen issue:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal.
If the menu does not appear, the TV may be having power issues. Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1. If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After you've reconnected the external device, could you turn it off and back on?
3. Test the HDMI cable.
Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test or is not connected by HDMI, skip to the next step.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.
If the test says, the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting to a different device or using a different source port. If you could not test the cable in the previous step, try swapping the cable, too.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it. If the issue persists after these steps, then the TV will need service.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Don't Buy This Model
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV would show a picture, then turn off. Over and over again. I tried switching HDMI cables and alternating the inputs from streaming to XFinity. It kept shutting down; after three hours I returned it to my local Best Buy store and (as usual) they were VERY helpful, and I exchanged it for a LG model which setup in less than 30 minutes. I have four Samsung TV's and they are very good, but this model seems to have issues based on other reviews posted and my personal experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .John49:
Thank you for sharing your review of the Samsung TU7000 UHD TV. The details you have shared regarding your picture quality are appreciated and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and experience issues, or need assistance with usage, please know we are always here to help.
1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
We hope you will consider Samsung again in the future.
- Samsung Advisor
- Cons mentioned:Reliability
Do not buy. Stopped working after 1.5 years.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Stopped working after 1.5 years. Waste of money.
No, I would not recommend this to a friend Less than a month Bam Black Screen, no picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well it was a really nice TV, bought it for the wife for bedroom, twenty eight days later wife says, hey, no picture was watching and screen went black, has sound just nothing else so now its going back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PapaG:
If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues.
1) A connection issue; the most common problem. Where there is a bad connection, faulty cables or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, which will require a technician to assess the TV and find a solution.
Please refer to pages 135 – 140 step-by-step troubleshooting instructions.
https://downloadcenter.samsung.com/content/UM/202004/20200402125724749/KT2ATSCT-2.0.0_EM_KANTS_USA_ENG-US_200309.1.pdf
The 'Samsung TU7000 Full Manual' is available online. Refer to pages 135-140 for step-by-step troubleshooting instructions.
I hope this helps, if you should need further troubleshooting assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
