Customer Ratings & Reviews
- Model:
- UN43TU7000FXZA
- SKU:
- 6401740
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 43" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and its smart TV features. Many also appreciate the value for the price and the straightforward setup process. However, some users have noted challenges with the remote control's usability and occasional issues with internet connectivity and sound volume. A few customers also reported concerns about the TV's long-term reliability.
This summary was generated by AI based on customer reviews.
Backlighting Issues with this model
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it when I first bought it, but after only 19 months the TV went dark when the backlight strips went out on both sides of the TV. My previous Samsung TV's were awesome but I didn't notice that this model has a lot of negative reviews for backlighting issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aviator:
I’m sorry to hear that you’re not fully satisfied with the image quality of your TU700 TV. Please give us the chance to gather additional information from you so we can troubleshoot this issue.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you soon.
~ Samsung Advisor
Tv review cause i keep getting emails
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All functions have a major delay qhen you first cut tv on..then you guys keep emailing for a review stop please you got qht you want!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for sharing your review of the Samsung TU7000. Your experience regarding slow navigation and startup is important to us and will be shared with our product teams.
To optimize the smart TV performance, please try Device Care option under the Support Menu.
Go to Settings > Support> Device Care > Start Device Care.
This improves your apps performance as it frees up unused cached memory and closes background apps. We also recommend you check that your TV is running the latest firmware.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
DO NOT BUY!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Weeks later I had major problems with the screen. I could not return it to the store, so I contacted Samsung. After a technician came out to confirm that the T.V. could not be repaired, Samsung issued a credit for me to purchase another item from their website. During the process, I found numerous reviews with the same problem. I love Samsung, but this item is a lemon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI WRR15,
We are very sorry to hear about your experience with your TU7000 TV. We appreciate your patience as you had to go through the process to receive a new unit.
If there’s anything we can help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Expected more from Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv freezes consistently and turns off certain streaming services in the middle of the program. Very disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nfullard:
I’m sorry for the difficulties with your TV consistently freezes and turns off. We understand your frustrations, and are here to help.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you need further assistance, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you soon.
~ Samsung Advisor
Bad returned tv was sent to me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this TV and when I get it the box has Best Buy tape on it which means it was a return. So I didn’t get a new tv I got a return and the tv was bad
No, I would not recommend this to a friendBreaks after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Myslef and my girlfriend actually both bought this same tv, after 2 years she had an LED strip on once side go bad and after 2 years my power board has now gone bad. This is also a reoccurring theme with new samsung TV’s they do NOT last more than 3 years. So if youre okay with having this tv for 2-3 years before buying a new one then go for it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Seasam,
Thank you for taking the time to provide feedback on your TU7000 TV. Please know your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We do hope you will give Samsung another chance when purchasing your next TV. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Not a good luck with this tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it on July 2020. Sone times it worked fine and some time it didn’t. On September 2021 it got broken. The screen stoped working. I did not buy any guarantees, so I lost my money. This device only worked for one year and 2 months.
No, I would not recommend this to a friend- Cons mentioned:Volume
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tha TV is no good the volume is no good Overal it's not good I'm taking it back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kelly:
I am very sorry to hear that you are experiencing volume issues.
We recommend you try a Sound Test under Support > Self Diagnosis > Start Sound Test
Please contact Samsung Customer Support so we can further assist you with volume adjustments and settings.
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Broke in 4 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My grandfather bought this tv on June 25th of this year, it broke by October 10th. Do not buy this tv, from what I have read it has problems with the boards. His tv was flickering with sound, but no picture. It also is a pain to setup, because it tries to force you to use the smart tv to find active hdmi and such vs just letting you change to the desired input.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CW15:
If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues.
1) A connection issue; the most common problem. Where there is a bad connection, faulty cables or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, which will require a technician to assess the TV and find a solution.
Please refer to pages 135 – 140 step-by-step troubleshooting instructions.
https://downloadcenter.samsung.com/content/UM/202004/20200402125724749/KT2ATSCT-2.0.0_EM_KANTS_USA_ENG-US_200309.1.pdf
I hope this helps, if you should need further troubleshooting assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Do NOT Buy This Model
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy this TV! It has network connection issues. According to Samsung, they told me it's this specific model that has been messing up for many people. I had this tv for a few months before it started acting up. Samsung sent a technician to replace my parts, and it stopped working again 2 months later. Please do not waste your time and money on this tv. I am leaving this review a year later, due to constant issues.
No, I would not recommend this to a friendConfusing home screen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The home screen is confusing. There is just too much on the home screen which makes all the TV apps too small. Too many preloaded channels.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SueBo:
Thank you for sharing your review of the TU7000 TV. We value your feedback and will share it with our teams.
Please know that you can customize the Smart Hub by removing apps from or adding apps to the home screen. You can also rearrange apps to your liking.
Simply select an app, press, and hold the Enter key. You’ll see a popup menu with options to move or remove it.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
NO MORE HOME DEPOT FOR THIS FAMILY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have spent wasted hours onthe phone trying to obtain help from you. I have been put on hol for hours, hung up on and ignored. I will never buy from you again. Nor will my big family. I have no tv for months, then finally contacted a person out east. I have no remote, no manual, no warranty. Transaction 1122280440727. m grymala
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MaryannG,
We are very sorry to hear about your experience with the TU7000 TV. Please know we are here to help you. Please get in touch with Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Horribly controlling product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They force you to have their apps and can't delete the pre-installed ones. The tv would randomly turn off, not go to selections when you confirmed, and wouldn't even reset when we decided to return. I bought a TV to watch it not be controlled by it. Samsung just lost a customer for life which is sad because we swore by their products. Poor choices all around.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AndDon:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that your experience with this TV was less than perfect, and you have decided to return it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Dull FLAT picture... I returned it the next day.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dull FLAT picture... I returned it the next day. My previous Samsung 5 Series was perfect so it was quite a shock to receive the Samsung 7 Series and it's poor performance. It should have been better.. (two series later)r but that was not my experience. If they don't want to make Smart TV'S then work on cell phones. Don't over promote Samsung Smart TV's and under delivery simply because all you will get is returns. That's pretty evident to me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .julie:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that your experience with this TV was less than perfect, and you have decided to return it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
You can also check out our entire 2020 TV lineup from our 85" 8K flagship Q950TS QLED TV to our lifestyle The Frame Series and more at: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/
Again, my sincerest apologies. We hope to regain you as a customer in the future.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Did not meet my expectations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could neither get picture bright enough or the sound levels loud enough to suit my taste. Returned it to Best Buy for a Sony.
No, I would not recommend this to a friendDisappointed and frustrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Product arrived defective per the tech and asked for me to call BB to do an exchange. Why can’t I call and speak to the store directly? With all the prompts and rerouting, waiting it is very exhausting. Both of my parents have restrictions and cannot go into the store physically. Waited over a week for the delivery too.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Momo80:
Thank you for purchasing the TU7000 TV. I am sorry that your unit arrived defective and are now waiting for a replacement. I understand your disappointment and frustration. I hope your replacement arrives quickly.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Product does not measure up to the advertisements
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a Samsung fan for years, this product does not measure up the message and advertisements presented. Poor representation of a Samsung Product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Disapointed2020:
Thank you for purchasing this Samsung TV. I am sorry that your experience with this TV did not meet your expectations.
Should you need assistance with features or usage, please contact Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Disappointed Don’t buy a Lemon
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv for my daughters and it gave me problems with the apps from the beginning. It’s been 6 months and it burned out. Got the geek squad protection plan. When I took it in to see what’s wrong with it. They wouldn’t even look at it, what a waste of $$$. Disappointed!! Bought a lemon honestly.
No, I would not recommend this to a friendWaste of money, mine's in the trash.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen failed after less than 2 months. The Visio this TV replaced is 13 years old and still functions like new. So Samsung won't do anything and Best Buy's customer service is limited to "call Samsung". Honestly I'm done with Best Buy and Samsung, I won't be shopping at Best Buy again, and I won't buy another Samsung product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Stuart:
I am sorry to hear that you are experiencing issues with your TU7000 TV.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please reach out to us via any of the following so that we can provide troubleshooting or begin warranty service.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Cons mentioned:Internet connectivity
Bad choice of tv
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible tv! Keeps dropping our internet can’t hook up and it’s usless
No, I would not recommend this to a friend
