Customer Ratings & Reviews
- Model:
- UN43TU7000FXZA
- SKU:
- 6401740
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 43" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and its smart TV features. Many also appreciate the value for the price and the straightforward setup process. However, some users have noted challenges with the remote control's usability and occasional issues with internet connectivity and sound volume. A few customers also reported concerns about the TV's long-term reliability.
This summary was generated by AI based on customer reviews.
Big scratch, can’t return.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, I picked this up on May 24th and just opened it today to find a big scratch on my TV. Then I look to see if I can exchange or return it but it says the return date was June 8th. From what I was aware it was always 30 days.
No, I would not recommend this to a friendProblem of sorts from day one
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st time tv was delivered it was busted, had to return. 2nd tv would not scan for local channels. I was told as a suggestion to buy a converter box. My reply absolutely not! When the 3rd tv was shipped it again was received busted! At this point I was totally disappointed emotionally done!! Returned tv and got my money back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Juice:
Thank you for sharing your experience with your purchase of the Samsung TU7000. I am very sorry that issues with your TV have caused you to return it. I completely understand your disappointment.
Your feedback is very important to us as we continuously strive for best-in-class product and service. It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products.
Again, my sincerest apologies. We hope to regain you as a customer in the future.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
Don't buy this Samsung TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend buying this Samsung TV. I bought it three months ago and have had nothing but trouble. The TV throws error code after error code. I have spent hours and hours on the phone with my cable provider and Samsung. The error code states the Samsung TV cannot support cable. Samsung was no help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Joseph:
Thank you for purchasing Samsung’s TU7000 TV and for sharing your experience. Most cable and satellite boxes can be connected with HDMI. If your cable box has component connections, the first thing you may want to do is contact your cable company and see if there is an upgraded box available. If not, you can still get up to a 1080p (Full HD) picture with component connections, but for many TVs you will need a component to HDMI adapter.
I am sorry that initial troubleshooting with our Customer Support team did not resolve your issue. If you would like to reach out to us again for further troubleshooting or to set up a service appointment, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Sucks to be you
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got less than 10 hours before it died. Can not return it because it sat in the box unused for 4 months while the house was being repaired after storm damage. Return period was 19 days. I own 4 other Samsung TVs that have been going strong for years.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
It’s unfortunate to hear of your experience with Samsung’s TU7000 TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN43AU8000FXZA.
Please allow us to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
I can’t get anyone to take care of installing the
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone help always ends with ‘CALL AGAIN TOMORROW” I want speak to someone to get the TV installed and set up and the old TV removed. Your service seems to be based on avoiding any semblance of responding to my request. I won’t recommend that anyone else buy stuff from you until and unless you take care of the installation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hugh6m:
I am very sorry to see that you are experiencing an unsatisfactory experience with the installation of your TV. I hope you are able to resolve this quickly with Best Buy.
Should you ever need assistance or have questions about using this product, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
bad choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not hook up to the computer like i wanted it to do
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for sharing the issues you are experiencing with your Samsung TU7000 TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV seems to buffer more often than our previous one. Quite a bit more.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi samsung,
Thank you for purchasing the Samsung TU7000 and for your review. We appreciate your feedback on the buffering issues you are experiencing with your unit.
Buffering when watching videos online is related to your internet speed. Buffering may occur on your Samsung Smart TV while streaming video content over the internet. Buffering usually occurs when your internet connection provided by your ISP cannot supply data fast enough for the playback device.
We suggest you try the following:
1) Use 5G Wi-Fi if possible
2) Try wired LAN if available
3) Try repositioning the router so there are no obstacles between your TV and the router
4) Please be sure you have the latest firmware update which enhances network connectivity.
Should you ever have any questions or need help with settings or features, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you soon.
~ Samsung Specialist
Not pleased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Samsung picture keeps going in and out. Sometimes the sound breaks up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .unhappy:
Thank you for sharing your experience with the Samsung Q80T TV. I am sorry you are experiencing issues with your sound randomly dropping and picture going in and out.
If your TV is flickering / dimming sporadically, you may need to disable some of the energy efficiency features.
1) Go to Settings > General > Eco Solution - and disable Ambient Light Detection, Power Saving Mode, & Motion Lighting
2) Go to Settings > Picture > Expert Settings - and disable Contrast Enhancer.
3) Run Picture Test. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test
If the tested image quality is normal, check the signal of your connected device.
If the audio drops out issue happens when connected via HDMI, the HDMI cable is most likely the cause.
We recommend you replace the HDMI cable with a High-Speed cable with Ethernet Channel, labeled as HEC or HEAC on the cable.
I hope this helps. If your issues persist, please reach out to Samsung Customer Support, and a representative will gladly assist you.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Get insurance for possible return
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it in early 2020, and now the screen turns black. You see the back light of the screen and hear sound but the screen turns black. So just be careful buying this tv. Make sure you get the insurance
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Regret,
Thank you for purchasing the Samsung TU7000 and for sharing your experience with a black screen. Please try these troubleshooting steps for your blank screen issue:
1. Press the Home (Menu) button on the remote.
If the menu appears, the TV is powered on, but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time, from both ends of each cable. If there's any damage to the cable, it will need to be replaced. After you've reconnected the external device, turn it off and then back on.
3. Test the HDMI cable.
Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test, or is not connected by HDMI, skip to the next step. The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.
If the test says the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
Should these troubleshooting steps not resolve your issue, here are some service options:
- If you have an extended warranty, you can reach out to them to have process a service request.
- If you're OUT of warranty, please use the following link to locate a service center in your area: http://www.samsung.com/us/support/service/location
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Black screen after a month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used very little. A month in the screen went black. Seems it was a power supply issue. Bought the newer model second time around. Not fun working with Samsung to return it. They will only try to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Pondview:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that your experience with this TV was less than perfect, and you have decided to exchange it for a different model. Thank you for being a loyal Samsung customer.
Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features with your new Samsung TV, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV loses sound after watching apps. Iin order to receive sound again I have to remove the USB cable and plug it in again. It also has dark color, not bright and drizzling color. I'm not please with this TV at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KevinB,
We appreciate your purchase and feedback on the TU7000 TV's sound and picture quality. Please know we are here to help.
If your TV has no sound when switching the Source, please try these steps:
First, set the Sound Output to the TV Speaker by going to Settings > Sound > Sound Output.
Next, Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > Sound > Expert Settings > Digital Output Audio Format > Auto.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > General > Eco Solution> Power Saving Mode.
Finally, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
I hope this helps. Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new but it freezes and lags too much very disappointed on this purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ambrose:
I am sorry that you are experiencing lagging and freezing with your TU7000 TV.
You can have your TV perform a self-check to diagnose the issues you are experiencing.
Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
For step-by-step instructions on self-diagnosis tools, please visit: https://www.samsung.com/us/support/answer/ANS00077524/
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds.
I hope this helps to solve your concerns.
Should you need further assistance, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Por
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV volume isnt really satisfied its not really loud Really bad soud quality!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chito:
Thank you for sharing your user experience with this TV. I am sorry that you are not completely satisfied with its sound performance.
You may select from several Sound Modes and advanced settings to meet your personal preferences.
Press the Home button on your remote, and then navigate to Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings. Home > Settings > Sound > Expert Settings.
(Instructions for configuring these modes and settings are found in the E-Manual(page 69-70):
https://downloadcenter.samsung.com/content/UM/202004/20200402125724749/KT2ATSCT-2.0.0_EM_KANTS_USA_ENG-US_200309.1.pdf
For assistance with these features or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at:
1) Phone: 1-800-SAMSUNG (ask for TVs), Available 8 AM-12 AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Does not have Bluetooth capability for air pods.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I thought I was getting. Bluetooth does not work for volume control.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Monk:
Thank you for purchasing the TU7000 4K Smart TV. To control the volume heard from the AirPods, you will have to use the volume controls on your TV's remote.
Should you ever have questions or need help with TV features, specs, or operation, we are here to help.
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
TV nightmare
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.frustrated ..... after waiting a week past delivery date finally got the TV from Best Buy. Got it all mounted and hooked up NO Picture. Samsung customer service is a joke. TV is back in box for it's trip back to Worst Bought otherwise known as best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi George,
Thank you for your review of the Samsung TU7000 and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Henry
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service is terrible. I bought a 43 Samsung tv with a 5 year protection plan and I'm waiting over 2 weeks for a appointment for someone to call me back or come over
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi HenryC,
We appreciate you sharing your experience with Service on your TU7000 TV.
I recommend contacting your local Best Buy to help resolve your issue.
If there’s anything we can help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Issues when TV is paused
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV makes a static noise and the screen flickers when it’s paused.
No, I would not recommend this to a friendBrand response from Samsung
Posted .gmg626:
Thank you for your review of the TU7000 TV. If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features.
Disable Ambient Light Detection, Power Saving Mode, Motion Lighting, or Contrast Enhancer.
Settings > General> Eco Solution> Ambient Light Detection
Settings > General> Eco Solution> Power Saving Mode
Settings > General> Eco Solution> Motion Lighting
Settings > Picture > Expert Settings > Contrast Enhancer
Run Picture Test. When the tested image quality is normal, check the signal of the connected device.
Settings > Support > Device Care > Self Diagnosis > Picture Test
Please reach out to Samsung Customer Support so we can better understand the static sound you are hearing, and a representative will gladly assist you.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Bluetooth not as described
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not quit as described. Does no work with all bluetooth devives. I have skullcandy earbuds and apparently they are not compatable, customer service even tried. Customer service wanted to get blue tooth thru my tv. Not why I spent $350 on a tv to work like that.
No, I would not recommend this to a friendBad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV comes on Utube and all other smart functions works perfect but anything that requires the HDMI would never work. The technician says the main board is bad. Then I shipped it overseas so it’s not easy to return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bigs:
Thank you for purchasing Samsung’s TU7000 TV. I am sorry to hear that you are experiencing issues connecting with an HDMI connection. Please try the following troubleshooting steps:
1) Power off all HDMI devices connected to TV
2) Disconnect all HDMI cables from TV
3) Power off and unplug the TV's power cord from the wall outlet
4) Press and hold the TV power button for 30 seconds
5) Reconnect HDMI cables back to HDMI ports on TV
6) Re-plug the TV's power cord back into the wall outlet and check the TV.
If you need further assistance, please contact Samsung Customer Support, and a representative will gladly help you.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Backlight failed after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the short life of this TV. I've had it for two years and the backlight suddenly went out. I didn't purchase an extra extended warranty because I thought Samsung was a reputable brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JenR,
Thank you for reviewing Samsung’s TU7000 TV and for sharing your experience with the display screen. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/.
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
