Customer Ratings & Reviews

KayCee:

Thank you for sharing your review of the Samsung TU7000. I am very sorry that issues with your TV have caused you to return it. I completely understand your disappointment.

It is possible that your unit was either defective or required adjustments in settings. Nonetheless, I do sincerely apologize for the let-down.

Again, my sincerest apologies. We hope to regain you as a customer in the future.

Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.

1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

~ Samsung Solutions

Lainey:

I am very sorry that you are experiencing issues with your TU7000 TV and are currently waiting for a service appointment. We appreciate your patience.

Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product, and does not apply to damage incurred during shipment, delivery and /or installation. You can read more about our warranty here:  https://www.samsung.com/us/support/service/warranty/UN43TU7000FXZA

Should you have further questions or concerns, please contact Samsung Customer Support.

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Hi Oohtootles,

We are sorry about your experience with the Samsung TU7000 TV having a busted screen. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you.

Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defects, if purchased brand-new directly from an authorized seller.

Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

Poncho75:

Thank you for choosing the TU7000 Smart 4K TV and taking the time to share your experience.

I am very sorry to hear that you have an app that is not working properly. Please check your network connection. When the network speed is slow, the app may not work, or its image quality may be poor.

If you have an app that is freezing, not loading, or crashing, you can try cold booting your TV, updating your TV's software, deleting and downloading the app again, and a completing full reset of Smart Hub to correct the issue with the app.

Here is a link to a step-by-step trouble shooting guide to get you started:
https://www.samsung.com/us/support/troubleshooting/TSG01003027/

If you need further assistance, please know that Samsung Customer Support is here to help, and can be reached via any of the below options:

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Peter:

If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues.

1) A connection issue; the most common problem. Where there is a bad connection, faulty cables or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, which will require a technician to assess the TV and find a solution.

Please refer to pages 135 – 140 step-by-step troubleshooting instructions.
https://downloadcenter.samsung.com/content/UM/202004/20200402125724749/KT2ATSCT-2.0.0_EM_KANTS_USA_ENG-US_200309.1.pdf

I hope this helps, if you should need further troubleshooting assistance, please contact Samsung Customer Support.

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

HonestGuy:

Thank you for purchasing the Samsung TU7000 TV. The interface issue you are describing may be related to your network connection and quality.

We suggest you try the following:
1. Use 5G WiFi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
4. Please be sure you have the latest firmware update which enhances network connectivity. Version 1401.7 is now available at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020

Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/

If your issue persists, please contact Samsung Customer Support.

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Jutt:

Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing a power cycling issue where your TV is turning itself on and off repeatedly.

Please try a few trouble-shooting steps that may help solve the issue:

1) Check the power cable for damage and proper connection.

2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable.

3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.

4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software. https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020

For instructions on how to update your firmware, please visit: www.samsung.com/us/support/answer/ANS00062224/

5) TVs which can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to
Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.

If the issue persists after these steps, then the TV will need service.
Please contact us so that we can better investigate your issue and assist you towards a solution or replacement.

1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Hello MichaelW,

It’s unfortunate to hear about your experience with Samsung’s 43TU7000 TV. Samsung is committed to providing the best possible product experience, quality, and value.

We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.

Please give us the opportunity to assist you by contacting Samsung Customer Support at,
1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

Webb1969:

Thank you for purchasing the TU7000 TV and for your review. If you are experiencing specific issues which caused you to give this a 2-star rating, please know Samsung Customer Support is here to help.

1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Tovias75:

Thank you for your review of the TU7000 TV. If your TV is dimming sporadically, you may need to disable some of the energy efficiency features.

1) Go to Settings > General > Eco Solution - and disable Ambient Light Detection, Power Saving Mode, & Motion Lighting

2) Go to Settings > Picture > Expert Settings - and disable Contrast Enhancer.

3) Run Picture Test. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test

If the tested image quality is normal, check the signal of your connected device.

I hope this helps. If your issue persists, please reach out to Samsung Customer Support, and a representative will gladly assist you.

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

cccdenver411990:

Thank you for sharing your review of the TU7000 TV. We value your feedback regarding your experience with the operation of the remote and will share it with our teams.

There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.

Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.

You can further adjust your sharpness, brightness, contrast, color, tint, contrast, white balance, and more by going to Settings > Picture > Expert Settings

Please also give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Hi,

Thank you for sharing your review of the Samsung AU8000 Crystal UHD and for sharing your experience with this TV and detailing the reasons you have decided to replace it with a different model. Thank you for being a loyal Samsung customer.

Your feedback regarding this model is important to us and will be shared with our internal teams.

Should you have questions or need assistance with settings, setup, or features with your new Samsung TV, please know we are always here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us

~ Samsung Solutions

Evan1974:

Thank you for purchasing the Samsung TU7000 TV. Your model measures 42.5" when measured diagonally from corner to corner. Black bars on the top and bottom of your screen can be caused by either a setting on your cable/satellite box or by the channel or movie you are watching. However, the TV can be adjusted to help minimize this.

By adjusting the aspect ratio, you will get the image to fill the screen. Go to Settings>General>Picture Size Settings>Picture Size

For instructions on how to change your picture size, see the troubleshooting guide on page 146 of the E-Manual : https://downloadcenter.samsung.com/content/UM/202004/20200403095308351/NIKATSCT-3.0.1_EM_NIKE_USA_ENG_200323.0.pdf

Should you need further assistance with settings, features, or functions, please contact Samsung Customer Support.

1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Hi RCinMD,

We are very sorry to hear that your TV stopped working after seven days. Please know Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.

Please give us a call so we can make this right. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.

We hope to hear from you soon.

~ Samsung Advisor

Jake:

Thank you for sharing your experience with the TU7000 TV. I am sorry that you are finding some of your functions to be slow.

To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care

This service checks memory and frees up unused cached memory and closes background apps.

Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings>Support>Software Update

Both the current version and new version number will be displayed. The current version is what your TV is using and the new version is the latest update.

New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.

You may want to enable automatic updates for convenience by selecting > Auto Update.

Should you need further assistance, please contact Samsung Customer Support.

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Ravens3000:

Thank you for purchasing the Samsung TU7000 TV and for your review. I am sorry to hear that your TV is turning on by itself.

Sometimes connected Smart devices send abnormal "power on" signals through the wireless network that triggers the TV to turn itself on.
If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.

If the TV continues to turn on by itself continuously, please contact our TV Support via:

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Andres:

Thank you for purchasing the Samsung TU7000 TV. I am very sorry you are experiencing issues with your TV not displaying properly. You may want to try the following troubleshooting steps:

1) Check the antenna and input cable connections

2) Check the antenna and HDMI cable connections

3) If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines

4) Try changing channels using the remote control. Is the issue the same on all channels?

5) Press the Home button (looks like a house), select Source, choose another input source. Is the issue the same on all sources?

6) If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)

7) If the problem disappears during the test, check your TV signal
(Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception

Should you need further assistance, please contact Samsung Customer Support.

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions