Customer Ratings & Reviews
- Model:
- UN43TU7000FXZA
- SKU:
- 6401740
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 43" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and its smart TV features. Many also appreciate the value for the price and the straightforward setup process. However, some users have noted challenges with the remote control's usability and occasional issues with internet connectivity and sound volume. A few customers also reported concerns about the TV's long-term reliability.
This summary was generated by AI based on customer reviews.
Samsung is not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.to clarify I had the 50 in version and Tv only last me 3 years, half the tv is blacked out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi C3po77,
We are very sorry you're having issues with the TU7000 TV screen. Please try the following to help resolve the issue.
First, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test).
If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. For stable signal reception, the signal strength must be more than 20 dB (more than 4 bars on the icon).
Next, try updating the Firmware. Go to Settings> Support> Software Update.
Should your issue persist, please get in touch with Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Samsung is broken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just opened my new Samsung TV the 43 inch TU 7000 crystal UHD and there is a big hole in it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Seanpatrick,
I am very sorry to hear that your Samsung TU7000 TV arrived with a hole in it. Please reach out to your local Best Buy or call us so we can help you with a replacement. You can contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Unsatisfied long time customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen still had bubbles along the bottom tired of exchanging so just gonna deal with it not looking forward to getting another one
No, I would not recommend this to a friendCame Broken
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My T.V came broken I had bought it for a surprise for my sister and as soon as we turn it on it had a crack and barely see have of the screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Savage:
I am very sorry to see that your screen exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation -- laid on its side or tilted -- during transit, damage could have been done.
We recommend you contact Best Buy directly for assistance. Thanks for having purchased a Samsung TV. We hope you are assisted in a timely manner. Should you have questions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Color, Picture qualityCons mentioned:Remote control
A must buy 4K TV for $280!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is amazing!!! It has all the Movie/TV Show apps that you could want. It also has Samsung TV Plus, which I believe is the same service as Pluto. The screen is beautiful, and the colors are just amazing. The TV has almost no bezel so it saves a ton of room. The speakers are pretty good too. The only issues with the TV is the legs on the bottom, and the remote. The remote feels a bit old and outdated, but it still works perfect. The legs on the bottom of the TV are strong and very sturdy, but I wish they went with a bit of a different design.
I would recommend this to a friend Never even took it out of the box.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read reviews and was turned off by comments on needing to download a fix for sound and color issues. So bought something else and it works great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sdr55:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that you did not have an opportunity to enjoy your TV, and you have decided to return it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
You can also check out our entire 2020 TV lineup from our 85" 8K flagship Q950TS QLED TV to our lifestyle The Frame Series and more at: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
Bad TvSamsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has not worked right since I have had it. Already have a repaired scheduled and part ordered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi August,
I am very sorry that you experienced issues with your TU7000 Crystal UHD TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience.
Please get in touch with Samsung Customer Support if you have any issues with your TV after service is complete. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
Thanks for choosing Samsung!
~ Samsung Advisor
Didn't last
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even last a year. Sure it was pretty but that's meaningless if I pay a premium and have to return it within such a short time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jaymz:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that issues with your TV have caused you to return it. I completely understand your disappointment.
It is possible that your unit needed minor troubleshooting. Nonetheless, I do sincerely apologize for the let-down.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Smasung tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It just completely stoped working in a few month any chance I can get a replacement or refund
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LiamPhipps,
We are sorry to hear your TV has stopped working. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Cracked!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buys! Listen up! You must double box TV's when mailing. I received a TV with an cracked screen. I was very upset. The TV was returned.
I would recommend this to a friendBrand response from Samsung
Posted .Tansy:
I am very sorry to see that your TV exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation -- laid on its side or tilted -- during transit, damage could have been done.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
Mike
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound Quality is Really BAD.. if you want to hear the Television, get a sound bar..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichaelH,
Thank you for sharing your thoughts regarding the TU7000 TV’s sound quality. To tune the sound, you may want to try adjusting the sound settings to suit your personal sound preferences.
You can change the Sound Mode by going to Settings > Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
I also recommend ensuring you are running the latest Firmware. Go to Settings> Support> Software Update.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung 43 inch
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV works beautifully for 6 months and then the screen went out. Still trying to figure out if it's better to fix it or replace it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Eugene:
If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues.
1) A connection issue; the most common problem. Where there is a bad connection, faulty cables or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, which will require a technician to assess the TV and find a solution.
Please refer to pages 135 – 140 for step-by-step troubleshooting instructions.
https://downloadcenter.samsung.com/content/UM/202004/20200402125724749/KT2ATSCT-2.0.0_EM_KANTS_USA_ENG-US_200309.1.pdf
I hope this helps, if you should need further troubleshooting assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Black screen one day after return period, not a good product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Gury:
Thank you for purchasing the Samsung TU7000 and for sharing the issues you are experiencing with your unit. This is not the quality we expect from our products. Your feedback is important to us and will be shared with our product teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN43AU8000FXZA
Please give us the opportunity to assist you by contacting Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We look forward to hearing from you soon.
~ Samsung Advisor
- Pros mentioned:Color, Picture quality
Love the Quality of this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice television with lots of great features, the image is crisp and the colors are vivid and bright. Very practical at a good price.
I would recommend this to a friend Shipment lost
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My shipment has been lost for the last 2 weeks. No way to contact anyone to resolve the issue outside of business hours.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Alex,
Thank you for your feedback regarding the delivery of your TV.
I recommend you contact Best Buy directly for assistance. I hope your issue is resolved quickly.
Should you ever need assistance or have questions about using your TV once it arrives, please know we are here to help. You can reach Samsung Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Dissatisfied
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an “excellent” rated open box tv and the second day the tv is a different color and it is completely messed up. I’m VERY unhappy.
No, I would not recommend this to a friendBurnt out
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.back light burnt out after 2 months of use, cant return either
No, I would not recommend this to a friendBrand response from Samsung
Posted .henry1213:
Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing issues with the backlight of your TV. Please give us the opportunity to assist you by contacting Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Low Price is a False Economy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Manufacturer will not honor implied warranty of merchantability. Not compatible issue with Verizon Fios set-top box.
No, I would not recommend this to a friendPoor quality.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. Barely used and after a few months the wifi doesn’t work on it anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi VMar,
Thank you for sharing your experience with Internet connectivity on your TU7000 TV. Samsung prides itself on high-quality products and a great customer experience; please know we are here to help you.
If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to Settings > Support > Software Update.
You may want to enable automatic updates for convenience.
Go to Settings > Support > Software Update, then select Auto Update.
I hope these tips help resolve your concerns.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
The screen stop working after 1 month of use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap TV. I thought I was getting a good value but the screen stop working one night and never came back on. All I hear is sound.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Deonte:
If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues.
1) A connection issue; the most common problem. Where there is a bad connection, faulty cables or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, which will require a technician to assess the TV and find a solution.
Please refer to pages 135 – 140 step-by-step troubleshooting instructions.
https://downloadcenter.samsung.com/content/UM/202004/20200402125724749/KT2ATSCT-2.0.0_EM_KANTS_USA_ENG-US_200309.1.pdf
I hope this helps, if you should need further troubleshooting assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
- Samsung Solutions
