Customer Ratings & Reviews
- Model:
- UN43TU7000FXZA
- SKU:
- 6401740
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 43" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and its smart TV features. Many also appreciate the value for the price and the straightforward setup process. However, some users have noted challenges with the remote control's usability and occasional issues with internet connectivity and sound volume. A few customers also reported concerns about the TV's long-term reliability.
This summary was generated by AI based on customer reviews.
no
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a much better experience with Jonathan getting my TV from the store and installing it. He was on time and very organized. He answered my questions. He cleaned up after the installation and told me to hang onto the box.
I would recommend this to a friend- Pros mentioned:Picture quality
Dark scenes EXTREMELY dark, inferior picture....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this new Crystal UHD 7 series....I had my previous Samsung more than 7 years and only replaced because something fell on the screen. The 2 star rating is ALMOST solely due to the picture quality. Just like others have noted, dark scenes are waaayyy too dark, to the point you can't make out figures (or anything really) when watching night scenes in a movie. Actors with darker hues have little clarity as well. Sound and user friendliness are decent...but I expected more from Samsung. My 2012 model was superior. Now, I'm a "Samsung Girl", phone, etc, however, I will be returning this item. I am considering another brand (possibly an LG). Steer clear folks....
No, I would not recommend this to a friendBrand response from Samsung
Posted .DannyB:
Thank you for purchasing the Samsung TU7000 and for your review. I am very sorry you are viewing scenes that appear too dark. A new firmware update has been released to address this issue.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
You may want to enable automatic updates for conveniences.
Select Settings > Support > Software Update, then select Auto Update.
If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
If you need further assistance or have any questions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is delivering up to the customers expectations. Some might dislike the remote design.Comparing features and paid price , the choice to get Samsung is justified.
I would recommend this to a friend50” Samsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had ordered a tv on the website and upon arrival I realized it was the wrong size. I returned it at the store and had no problems what so ever. I was very happy with my experience.
I would recommend this to a friend2 year lifespan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed the TV for 2 years. Then one day it started turning on and off repeatedly. I returned it thanks to getting the warranty.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Good picture but terrible processor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture quality but terrible processor. I had to factory reset this TV multiple times. Scrolling with the remote is incredibly slow. Apple Airplay would only work intermittently and then I would have to factory reset the TV for the Airplay to work again. Eventually I couldn't get into YoutubeTV or Youtube. Samsung definitely put a cheaper processor in this TV. I have a series 8 Samsung and that TV runs so much smoother and has never required a factory reset.
No, I would not recommend this to a friend Samsung 43 in color Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 43 inch Samsung Tv is excellent! The color is so pretty, and the TV works well. I am enjoying this TV.
I would recommend this to a friendDoes not work with Hulu live
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv does not work with Hulu Live. When viewing Hulu live, the tv constantly freezes and its getting progressively worse. I have gone through all the suggested trouble shooting, but it has not solved the problem. Tech support defaults to suggesting it is a connection or wifi issue, however I have an older tv connected to a hulu express streaming player and have no problems at all.
No, I would not recommend this to a friendSamsung 43
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product with easy setup and excellent audio. This new slim design and light weight makes it easy to install.
I would recommend this to a friendSO DISAPPOINTED IN SAMSUNG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned three Samsung TVs over the years as have other members of my family. I purchased this TV a week ago and I really tried to like it but it's going back tomorrow. It is HORRIBLE! The picture itself is crystal clear, but the color is awful. There seems to be a blue cast to the picture and I have tried to tweak it as instructed by using Natural or Theater mode and then it is a brown cast. But by far...the worst thing is whenever I am looking at something where there is a dark background or even when the picture is an outdoor scene...I cannot distinguish the dark parts of the picture. It just sort of melts into the screen. So for instance...I'm looking at a baseball game and they show the players sitting in the dugout. I can barely make out who's who the picture is so dark and muddled. Maybe I just got a lemon, but I advise not to waste your money on this piece of crap. I have Samsung TVs in my house but had a 9 year old Insignia in my bedroom which I thought I would upgrade and although the picture on the Insignia may not have been as sharp the overall color and contrast was far better than this disappointment. I don't even know if I will exchange for a more expensive Samsung....I may get an LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Katty,
We are sorry to hear about your experience with the Samsung TU7000 TV having a blue tint on the screen. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you.
Please try the following troubleshooting tips to help resolve the issue with a blue tint.
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If you continue having issues, please contact us to troubleshoot further or schedule service. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Happy with a Sammy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After much research, we decided to get the Samsung 7 series LED 4K TV and are very happy with our selection.
I would recommend this to a friendNice upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The nerd squad was amazing and very knowledgeable about my TV and getting me set up and ready to watch my new TV!!
I would recommend this to a friendGINGER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE THE SAMSUNG TV BUT I WILL HAVE TO RETURN AS THERE ART NOT PORTS FOR DVD OR FR STICK. I'LL BE EXCHANGING IT FOR ONE THAT WILL ACCOMMODATE THAT.
I would recommend this to a friendRecommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really good bedroom TV and has a good display for what it's needed for. I do recommend this item
I would recommend this to a friendTerrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not get, save your money. Not sure if this is just how samsung products are but this is terrible.
No, I would not recommend this to a friend- Cons mentioned:Internet connectivity
BELIEVE THE BAD REVIEWS; SAMSUNG 7 SERIES 2/2 FAIL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wish I read the reviews before purchasing this TV based off a good experience with an older Samsung. So far I have a 2/2 failure rate on this tv which leads me to believe the 7 series is junk. Original tv purchased about a month ago had a 'shadow' line on the left side and dots on the right. Samsung said they were going to send someone to fix it, which was concerning because research on the problem leads me to believe that there was dirt getting under the screen causing the issue, so I expect it would have recurred. No repair person ever showed on the scheduled day. Called them to inquire and they said Samsung should have told me they were giving me a whole new tv. Cool. Arranged through Samsung and Bestbuy to exchange this tv for a new one. great. new tv has perfect picture. However, like other problem reviewers have reported, this one doesn't stay connected to the internet. after sitting idle for any extended period of time, it cannot connect to the wifi anymore and the only way to fix it is to keep turning it on and off and waiting for it to find the wifi again. Samsung customer service is very nice but this tv line is horrible, please do not waste your time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .cws7:
Thank you for purchasing the Samsung TU7000 TV and for your review. I am very sorry that you are experiencing internet connection issues. You may want to go through these steps to check your network connection:
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem.
Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
For further assistance or service, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my purchase. It really helps me to relax and enjoy my entertainment
I would recommend this to a friendBest electronics are at Best Buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so beyond happy with my purchase at Best Buy. I’m enjoying my electronics I purchased there.
I would recommend this to a friend- Pros mentioned:Picture quality
Don't be lured by the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: You get the size, and the smart features for a good price. Color is good. Cons: Poor, juttery and smudgy motion! Very poor brightness! Setup adds unnecessary steps, and the menu feels slow and unresponsive at times. If you want to experience 4K at this size, you'll need to find a better panel. If all you need is a big TV with smart features at this price range, get a 2K, or 1080P TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Darren:
Thank you for purchasing the TU7000 TV and for your feedback regarding the motion image, brightness, setup, and menu response time. Here are a few tips which may improve your experience.
1) For optimal motion image performance, you may want to adjust the picture clarity setting by going to: Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
2) Dynamic Picture Mode will make pictures brighter and clearer in bright viewing environments. Go to: Settings > Picture > Picture Mode > Dynamic
Or manually adjust the Brightness and other settings to your liking. Press the HOME button on your remote, then navigate to: Settings > Picture > Expert Settings
You may also want to disable Power Saving Mode which automatically adjusts the brightness to reduce the TV’s power consumption.
Go to Settings> General> Eco Solution> Power Saving Mode.
3) To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps. Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
If you need further assistance or have any questions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Does it's job but need improvements
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What does the title mean? Comes with two HDMIS so you need to get an HDMI adapter for miltiple ones. HBO max literally does not work (known issues for Samsung apperantly). In otder to get it to work i have to use a firestick or chromecast. So instesd of using the smart tv ui i just use my chromecast. Other than those few issues ive been pretty good. Use my Bluetooth headphones works like s charm
I would recommend this to a friendBrand response from Samsung
Posted .Chris:
Thank you for sharing your review of Samsung’s TU7000 TV. Your feedback is very important to us as we continuously strive for best-in-class product and service. Please feel free to reach out to Samsung Customer Support with any further comments, concerns, or suggestions you wish to share.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Advisor
