Customer Ratings & Reviews
- Model:
- UN43TU7000FXZA
- SKU:
- 6401740
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 43" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and its smart TV features. Many also appreciate the value for the price and the straightforward setup process. However, some users have noted challenges with the remote control's usability and occasional issues with internet connectivity and sound volume. A few customers also reported concerns about the TV's long-term reliability.
This summary was generated by AI based on customer reviews.
Well..;
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv but only complain is that their isn’t much brightness
No, I would not recommend this to a friendBrand response from Samsung
Posted .Justok:
Thank you for purchasing the TU7000 TV and for your review. I am sorry to hear that you are not happy with the brightness levels of your picture. If the colors on your TV are correct but just a little too dark or bright you can try the different Picture Modes or manually adjust the Brightness settings to your liking.
Dynamic Picture Mode will make pictures brighter and clearer in bright viewing environments. Go to: Settings > Picture > Picture Mode > Dynamic
Or manually adjust the Brightness and other settings to your liking. Press the HOME button on your remote, then navigate to: Settings > Picture > Expert Settings
You may also want to disable Power Saving Mode which automatically adjusts the brightness to reduce the TV’s power consumption.
Go to Settings> General> Eco Solution> Power Saving Mode.
Ambient Light Detection will also automatically adjust the brightness level of the TV, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness.
Go to Settings> General> Eco Solution> Ambient Light Detection
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings>Support>Software Update.
You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
I hope this helps to improve your picture. Should you need further assistance, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Advisor
Beware, deceptive marketing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although this TV is marketed as having Google Assistant support, it is less capable in this regard than an original Chromecast. The only commands it accepts are ones to turn off the TV, change the channel, change inputs, and change the volume, or basic play controls (play, pause, rewind, fast-forward and stop). The control set is listed here: https://www.samsung.com/us/support/answer/ANS00078932/ . You cannot for example say play "movie name" on Netflix on "Samsung TV name" and have it play as it would on a cheap Chromecast device. You can't do this with any similar command for Youtube or Spotify. I spent an hour and a half with Samsung chat support just to find this out. There are other TVs in this price range that will natively do these things with Fire TV support or other smart capabilities. This TV can't do proper voice commands even with the aid of a smart phone/tablet or Google Home device.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Matt:
Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the functionality with Google Assistant s important to us and will be shared with our internal teams.
Should you ever have questions or need help with TV features, specs, or operation, we are here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Defective!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased 2 days ago. Worked fine for about 15 min. I turned it off and when I turned it back on about an hour later, the picture was badly distorted. I called customer service and finally, after I looked it up on this site, I told the rep that maybe I should update the firmware, I did that and it worked fine for a day. Today I turned it on and the picture was distorted again. Tried turning it off and on and finally on the 4th try it came back looking ok. No way should a new tv have issues like this! I’m not really sure what to do now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Peaches:
Thank you for sharing your experience with your TU7000 TV. I am very sorry to hear that you are experiencing distortion even after updating the firmware.
Software updates are regularly released for Samsung products. If possible, you should always update to the latest version to make sure that your device is the best it can possibly be. You can check to see what software version your TV is using and if there is an available update through the settings on your TV.
Go to Settings>Support>Software Update
Both the current version and new version number will be displayed. The current version is what your TV is using and the new version is the latest update.
If you you have version 1083 or higher, please contact Samsung Customer Support and a representative will gladly help you.
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Cons mentioned:Internet connectivity
Terrible TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv if you love reconnecting the internet when trying to use it every time. Would not recommend. Best Buy wouldn’t help replace once I got 5 days past my return date. Samsung customer service is also no help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dmmmmm:
Thank you for purchasing the Samsung TU7000 TV and for your review. I am very sorry that you are experiencing internet connection issues. You may want to go through these steps to check your network connection:
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
For further assistance or service, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Not good/ Useless return
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this tv as a gift on 06/09/2020. The user experience was rough and often took a while to respond. Around 03/24/2021 a pixel went out and created a line across the bottom. 2 weeks later another pixel went out creating a line through the middle. Geek squad came out and could not fix it. Went into store to exchange with the same tv and there was little help involved. If you feel like spending more money and getting a poor experience, this is the tv for you. Would not recommend to anyone since there are better tv's out there that wont have a dead pixel within one year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ashton,
Thank you for your review of the Samsung TU7000 TV. We appreciate you sharing your feedback regarding the abnormalities you are seeing on your TV's screen.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN43TU7000FXZA
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Screen burn after only 4 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this TV at the end of September 2020. I've had it less than 5 months and it already has some sort of shadow in the upper middle of the TV that looks like screen burn. There is absolutely no way there could or should be screen burn after this little time. I had my old Samsung for probably 8 years before that started being a problem and it always corrected itself within a few mins using the pixel corrector that was preloaded on the TV. It's so frustrating as I'm a huge fan of Samsung and their products. I'm looking to replace the television for the living room and I really don't think I'll go with Samsung this time around. There's nothing to be done because I'm out of the return window for this TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Becky:
Thank you for purchasing Samsung’s TU7000 TV and for your review. I am sorry you are seeing abnormalities after only four months. Please run a Picture Test to determine if the problem occurs on all sources as well as the picture test. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test
If this does not occur on all sources and the picture test, please contact Samsung Customer Support so we can provide troubleshooting assistance.
If your TV holds the same image in on section of the screen or is paused for long periods of time, you may want to consider one of our QLED models which is guaranteed against burn-in for 10 years by our Q guarantee.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
TV Volume is bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was extremely excited to get this new tv and actually spent more to get the samsung high quality but I have been let down. The volume is absolutely terrible it doesn't matter if you are at 25 or 55 when people talk it sounds the exact same. When loud action scenes happen it blows you out of the room but you cant hear any dialog really. I am thinking of returning it since I really don't want to invest another $100 in a sound bar to make my top of the line TV work better! The positive I will say is the Samsung TV feature being in a comcast area they don't have the acc network and this TV has it for free built into the TV.
No, I would not recommend this to a friend7 Series Lemon?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 43” Samsung 7 series on 3-16-‘20. It has been less than a year and a half. Suddenly the screen went blank with intermittent sound and won’t turn off (remote does not work). Unplugging and holding down the remote on/off does not reset. I only use over-the-air channels, not the Smart Tv. Only myself, no children abusing it. Looks brand new but spontaneously fried. Afraid to buy another Samsung now. I have 2 older Samsung’s that are working well. This one also had crackly sound too.
No, I would not recommend this to a friendAwful Samsung support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV broke within 2 months. It will only turn off/on/off/on repeatedly when it is plugged in. It won't even stay on long enough to try an update. Samsung support is awful. They use a company called eefix in western New York that never returns phone calls and canceled my appointment twice. I put in a request for a return or repacement and Samsung was supposed to call me back within 5 days for details. They never did. I ended up just buying a different TV - NOT SAMSUNG! I guess I'll just end up recycling this thing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Andy:
Thank you for sharing your user experience with this TV. We are sincerely sorry for the service issues you have faced. Please do try reaching out to us again with the Service/Call-In Ticket # we issued you during your initial contact with Samsung Service.
We look forward to hearing from you and correcting this unfortunate experience.
Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class service.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HMI cord doesn’t fit into the TV.. so you can stream the apps but if you plug in you cable box it all snowy and there are sound issues. I would not recommend this TV. Disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Disappointed:
We appreciate you sharing your details regarding the HDMI ports on the TV. Your feedback is important to us and will be shared with our product teams.
Please know, Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We look forward to hearing from you soon.
- Samsung Advisor
Mind of its own
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.th e picture is ok. Sound below average . But r eason for my low . Samsung seems to have a mind of its own. It turn s off in four hours. We are senior citizens, stuck at home, and do a lot of TV viewing. The 144 p age instruction manual is too long to download. I do not wish to have any other use except Direct TV and use of my DVD player. How does Netflix get its own button on the remote? At least allow me to cancel easely if my old fingers accidently touch it. I would guess, that the new generation TV's are getting so cheap, streaming is trying to make up for the fact that competition.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NOTMADEFORSENIORS:
Thank you for your review of the Samsung TU7000 TV. If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Settings > General > System Manager > Time > Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it.
- Settings > General > Eco Solution > Auto Power Off
- Settings > General > System Manager > Time > Off Timer
I hope this tip helps. If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Unacceptable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV I have the 55" and the 43" but the 43" has a clicking sound that drives me nuts...Samsung response is this..."On some TV's or monitors, you may hear a popping sound, which could be due to temperature changes. A buzzing, crackling, or humming noise could be caused by electrical feedback. TVs use a combination of metal and plastic material subject to expansion and contraction due to temperature changes causing creaking, popping, or cracking sound". Hoping to return/exchange through Best Buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .BadApple:
Thank you for your review of the TU7000 TV. I am very sorry to hear that you are hearing an odd sound coming from your TV. Abnormal sounds will have different causes depending on where the sound originates from. Is the sound coming from your speakers, or is your TV connected to an external audio device like a soundbar? If so, please make sure that the audio cable is connected to the correct audio output connector on the external device.
For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions. Go to: Settings > Support > Device Care > Self Diagnosis > Signal Information
If the sound is coming from the back of the TV, the expansion and contraction of the TV's outer casing may cause a popping noise. This does not indicate a product malfunction. The TV is safe to use.
You may also want to run a Sound Test by going to :
Settings > Support > Device Care > Self Diagnosis > Sound Test
For further questions or assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
I wish I could give 0 stars
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. We received the box and stored it as we were going to move a few weeks later. When we opened it the screen was completely cracked and unusable. There was no damage to the box so it did not appear to be a shipping issue. We were told we could not return or exchange it after 14 days. So we paid for a new TV to go in the trash. I will not buy a TV from Best Buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SLB2022,
We are very sorry to hear about your experience with the TU7000 TV screen being cracked. Please know we are here to help you.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defects, if purchased brand-new directly from an authorized seller.
Give us a call so we can make this right. We can be reached at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the 'Support' link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
We hope to hear from you soon!
~ Samsung Advisor
Remote is horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible remote,way to many buttons that are very close together so if you are using in the dark forget about it...no backlit buttons.
No, I would not recommend this to a friendBrand response from Samsung
Posted .telman:
Thank you for purchasing the Samsung TU7000 TV and for your review. Your thoughts regarding the remote are important to us and will be shared with our internal teams.
Should you ever have questions or need help with TV features, specs, or operation, please contact Samsung Customer Support for help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Could not stay connected to wifi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a fan of Samsung, but this TV model could never stay connected to my wifi. I have all other devices working just fine with my wifi, but everytime I came back to turn on this TV, I would have to reconnect to my network. Finally, at month, decided to return and buy a different Samsung smart TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Pavan,
We appreciate you sharing your experience with Samsung’s TU7000 TV and detailing why you decided to replace it with a different model. Thank you for being a loyal Samsung customer.
Your feedback regarding this model is essential to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features with your new Samsung TV, please know we are always here to help. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
Thanks for being a part of the Samsung family!
~ Samsung Advisor
DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.JUNK! Returned the first one because none of the Smart features worked. Very very glitchy! Push a button and 30 seconds later it reacts. Have to constantly restart movies from Hulu, Netflix, etc... Second one, SAME THING!!! Samsung is apparently just like all the other low budget TV’s now. Switched to Sony and the difference is night and day!! Spend the extra $$
No, I would not recommend this to a friendBrand response from Samsung
Posted .dennis344:
Thank you for sharing your review of the Samsung TU7000 TV. I am very sorry that issues with your TV have caused you to return it. I completely understand your disappointment.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Again, my sincerest apologies. We hope to regain you as a customer in the future.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Don’t buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV stopped working 5 months after purchasing. And getting someone out here to look at it has been ridiculous. I thought by buying a Samsung you would get a better quality TV and service, if needed, but have received neither with this one. Will be the last Samsung I buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SueM,
Thank you for purchasing the Samsung TU7000 and for your review. We appreciate your feedback regarding the issues you are experiencing with your TV.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN43TU7000FXZA
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Great… usually.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers out after 3 weeks. Now it clicks every time sound stops and starts. Especially noticeable with podcasts, but also music. Occasionally messes up the resolution of my console for no reason. Randomly turns off for a couple seconds at a time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AlwaysHungry:
I’m sorry for the difficulties with your TV. We understand your frustrations, and are here to help.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN43AU8000FXZA
Please give us the opportunity to assist you by contacting Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We look forward to hearing from you soon.
- Samsung Advisor
TV didn't work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV screen would not turn on. Had to return to store for refund. Best Buy customer service was very helpful, so we purchased a different brand tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
It’s unfortunate to hear of the issue that has caused you to return your TU7000 TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and experience issues or need assistance with usage, please know we are always here to help. We hope to regain you as a customer in the future. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Junk!!! Lasted <2 Years!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working less than 2 years. New power supply didn’t fix it. Power cycles on and off. Going in the trash!!! Purchased March 2020
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FLYICT,
You are leaving a review for a 7000 Series TV and from your description, I believe your review was intended for an older model. Nonetheless, I am sorry for the issues you have with your previous generation TV.
Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
If you would like info on out-of-warranty service, please reach out to Samsung Support at:
1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Ambassador
