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Customer reviews

Rating 4.6 out of 5 stars with 1568 reviews

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 1,568 reviews
  • Rated 5 out of 5 stars

    Beautiful Washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beautiful washer. It has all the latest technology and updates that I was looking for. I’m very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer and dryer combo we have own. App features works great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beautiful BUT THE SPIN CYCLE!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a beautiful washer and i was so excited when i received it. Connected everything and downloaded the app. It was all washing beautifully until it got to the spin cycle. It sounded like a helicopter was landing upstairs. I ran upstairs and the whole washer was turned around and looked like it was running away! The water hose came out from it pulling away and water flooded all over my laundry room. Then the electricity plug unplugged and fell on the wet floor. The washer still kept spinning and moving around and luckily the hot water that was pouring out the hose splashed away. Im sad we cant use the spin cycle and the clothes is super dampened when moved to the dryer and took long to dry

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there.

      We want you to have a pleasant laundry experience. Let's move forward and examine why your washer produces a sound similar to that of a helicopter landing.

      Here's a link that can assist you in diagnosing the cause of the noise your washer is making. Just listen carefully to the different noises and find the one that matches closest to the one you're experiencing. Click on the embedded words and watch the video included.

      Washer is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      I have also shared this link to ensure your washer is properly installed. Click on the embedded words.

      Installing your washing machine at home
      https://www.samsung.com/us/support/answer/ANS00051342/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1146075108) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    I love washing clothes

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job so well I am able to fit my king size comforters which get washer all the way through no weird soap spots left and they come out smelling awesome .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great until it broke

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this washing machine at first, it’s beautiful and has a lot of cleaning cycles. Unfortunately the machine started to sound like a jet engine when running through the spin cycle. It was so loud you couldn’t even be in the next room when it was running. This started to happen about 8 months after having purchased the machine, the bearings had gone bad and machine needs to be replaced. Quite disappointing when spending so much on a washer.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We aim to ensure that using your washer is as easy as possible, TiffanyP. Let us help you.

      Pick the closest sound to what you're hearing to troubleshoot. Kindly click the link and watch the instructional video.

      The Samsung washing machine is noisy:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146505422) to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Love my washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer it has so manny options for you to save on your electricity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the WiFi and steam features. I’m so happy with the Samsung washer and dryer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome washing machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine is unbelievably quiet. We are very happy with our purchase. The great price did not hurt either.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not happy with this purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont like it. It doesn't fill with water so to me its not really soaking the clothes. I use expensive detergent and clothes still come out with a mildew smell. I always keep the door open because after washing theres still water on the door.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      We understand the significance of a fully functional washer in your household. Let us help you out.

      Here is a guide to help you if your washer is not filling up with water. Please click on the embedded word and watch the included video.

      Water fill issues with Samsung washing machines
      https://www.samsung.com/us/support/troubleshoot/TSG10007295/

      We recommend checking this link if your laundry smells like mildew. Please click on the embedded word.

      Samsung washing machine or laundry smells bad
      https://www.samsung.com/us/support/troubleshooting/TSG01108629/#washing-machine-has-a-mildew-smell-or-visible-mold

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151648264) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Washer & dryer in stock

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed something ASAP went to other stores & they didn’t have it in stock Best Buy had it & great washer and dryer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washers and dryer! Washer is a little on the heavier side so was not the easiest to bring inside the house but overall! Has been working amazingly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to work very self explanatory. Wash times are on point. It did come with a particular smell but by the 6-8 wash it was gone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful and Efficient

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Quiet. Efficient. Second set from Samsung. First set I bought used on Craigslist and used them for over 7 years. Only replaced them because of new laws regarding appliances in the USA.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ********

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional ,very good costumer service, very fast service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best at cleaning my laundry yet... you cant even hear the machine running, i would definitely recommend this machine to anyone looking for an upgrade te steam option comes in handy....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Falling in love with laundry day

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this Samsung washer! The look, the size, and especially the way my clothes smell after washing! Oh, and let’s not forget I can control it from my phone! I definitely recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is amazing. The sanitize option is great. It helps to get out stains that our previous washer could not. The 20 year warrenty on the motor is also great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer and dryer set! Quiet and quick! Love that you can check the status on the Smart Things app!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is beautiful. Now is does make a small noise when it begins to spin cycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine exceeded my expectation. Pickup was a breeze. It’s been washing great have no complaints as of yet.

    I would recommend this to a friend
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