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Customer reviews

Rating 4.6 out of 5 stars with 1568 reviews

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 1,568 reviews
  • Rated 4 out of 5 stars

    Hi tech

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung makes a pretty good washer I highly recommend this Appliance

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No bueno

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon doing first load, found washer to be extremely loud. Makes knocking sound and door pushes out when spinning and slams back into itself. This washer also had struggles with certain cycles at 13 and 11 min left. After load was done, there were some dry spots on clothes.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi BrandyB,

      We recognize your feelings regarding your washer. We would love to extend our help with your experience.

      The link below will walk you through determining why your washer makes knocking noises during the cycle. Please follow the steps under "Thumping or knocking", check the embedded words, and watch the video included.

      Samsung washing machine is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Additionally, here is a link to address why your clothes have dry spots after the cycle. To complete the instructions, please click "No" under "Did this resolve your issue?" and check the embedded words for more details.

      Samsung washing machine spins poorly
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1151835874) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pain in the but to level it or my house is uneven...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love to play with Wi-Fi. Door are right and left easy to open

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Washer Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. My favorite feature is the steam option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best purchase I could make this is the best I've ever had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sam Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it so far 2 mths-quited comes out clean simple operation wifi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer and dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had matching Samsung set for over a month and love them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cheap and quality machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap and quality product Good wash cleaning machine

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sadly, not a quality product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this washing machine in December 2023. It stopped working mid-cycle in November 2025. 3 person family, so it was not any sort of extreme use situation. Tried replacing both the main control board and door lock mechanism. At that point, we decided to cut our losses and buy a new washer.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We care about the betterment of your washing machine, ChristinaN. Let us help you.

      To fix your washer, please click the link and the hyperlinks for tips.

      Samsung washing machine spins poorly (If the problem persists, click “NO” for more help):
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide reference number 1151471385 so our team can look up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Controlled from my phone!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can control it from my phone and so far works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was right. Rebate was helpful. Financing option puts a smile on my face.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best appliance ever. Worth the money excellent quality

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice work as it should only con is the soap dispenser only holds enough for 1 load

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dark chocolate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The absolutely love love my washer it’s amazing and my clothes gets really clean…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it ...i want to get get the set for the kitchen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing big

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and big helps the wife with the clothes (me too)

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and nice features. Recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart is key

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect smart integration for our soon to be smart home

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer overall

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and remind you to clean it. The tune it pays when the washer is done is very long.

    I would recommend this to a friend
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