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Customer Ratings & Reviews

Samsung - 5.1-Channel 360W Soundbar System with 6-1/2" Wireless Subwoofer - Charcoal Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 248 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 248 Reviews
  • Rating: 4 out of 5 stars

    Good soundbar for certain setups

    Posted
    Jaws3810
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We needed something to boost the sound from our cheap LCD TV in the living room. After looking at a number of different soundbars, I settled on a Samsung because of name recognition and my son has 2 of them on his TV's. I also purchased the satellite rear channel speakers at the same time. Setup was very simple, the wireless sub connected immediately upon plugging in the AC line, however the satellite speakers were a little harder to get to pair up. The manuals for the soundbar and satellite speakers could be a little clearer that the remote buttons for volume and subwoofer actually press in (to allow access to setup menus) as well as toggle up and down. Overall the sound is good from the system, however, as most people will attest, it could do with a little more bass, hence the 4 stars instead of 5. But for the setup I wanted this for, it's perfect and it supplies the all the volume we need for the room. I would absolutely buy this again for this setup. I would recommend you thoroughly examine your current setup and devices you have attached to your TV. Some models out there have more than 1 HDMI input, making it a simple thing to plug in your X-Box or Playstation, your Chromecast, your Blu-Ray, etc. For my setup I have to run the X-Box and Chromecast into the TV and then connect the TV to the soundbar via the optical digital cable. YMMV.

    I would recommend this to a friend

    • Brand response

      Samsung

      Jaws3810:

      Thank you for sharing your experience with the Samsung HW-Q60R Soundbar System. Your feedback regarding the manuals and bass will be shared with our product team.

      If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us at any of the following options:

      1) Phone: 1-800-SAMSUNG (ask for Soundbar)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support

      3) Facebook Messenger: https://www.facebook.com/samsungsupport

      4) Twitter: https://twitter.com/SamsungSupport

      If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • Rating: 1 out of 5 stars

    Very Disappointing

    Posted
    vwfl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I started to have problems as soon as the Geek Squad installed this soundbar. First, I thought maybe it wasn't compatible with my 2018 Samsung TV as the soundbar is the 2019 model. I contacted Samsung who told me it was compatible. The problem I found was that the TV kept reverting back to TV sound versus sound from the soundbar. Also, sometimes the TV sound and the soundbar were both operating at the same time. Best Buy came out a few times and corrected the situation, only to have it continue. Best Buy also replaced it for a new unit. If you mute the TV, it will automatically go to TV sound when it's unmuted. If I turn the volume down completely instead of muting, I can manage to keep the soundbar on when I turn up the volume again. I can't be positive it's the soundbar problem, but it's possible they did not program my Comcast remote properly. I've given up on it and decided to work with it the best I can.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      vwfl:

      Thank you for your review of this Samsung HW-Q60R Soundbar. I am very sorry that you are experiencing sound issues with your soundbar

      I hope the following tips help to solve your issue.

      1. Turn on the Soundbar and press the SOUND MODE button on the remote for 6 seconds. Check that the display shows ON-Bluetooth Power.
      2. Do not turn off the Soundbar before turning off the TV. In other words, turn the TV off first, after a while the Soundbar will automatically turn off too.

      If the issue persists, please contact us via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.

      - Samsung Solutions
      . Samsung

  • Rating: 3 out of 5 stars

    Disappointed

    Posted
    SteveB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    When it works correctly it sounds very good, but unfortunately I have not had very much success in getting it to work right. I figured this would be a great Soundbar to replace my very old Samsung Soundbar that I just recently started having problems with. Well I have only had this product for a day and it has been nothing but trouble. We go to watch something and all of a sudden the Soundbar will switch from TV Arc mode to HDMI and we lose sound for around 20 seconds, then it will switch back to TV Arc but it will turn the volume way up to 47 every time! Sometimes it will not happen that often and other times it will happen around every 2 minutes until we get tired of it. I have tried just using the Digital Input and unplugging the HDMI that controls the Arc, but it will still do the same thing. I am about to just return it and get a different one, and maybe a different brand.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      SteveB:

      Thank you for purchasing this Samsung HW-Q60R Soundbar. I am sorry to hear that you are experiencing issues.

      Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.

      - Samsung Solutions Samsung

  • Rating: 3 out of 5 stars

    Hit and Miss

    Posted
    Rexy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Little underwhelmed by this sound bar so far. It is definitely much better to have than just the speakers for the associated TV. But it seems inconsistent while streaming- sometimes having it on +20 is more than sufficient, but other times you have to turn it up to over +50 to hear low conversations. There are different modes that are meant to help for different volume types, but that, too, seems inconsistent. Overall, glad we bought it because the sound is much better than the TV speakers and when it is performing well, the sound can be pretty awesome. Just wish it was a little more consistent or there were more direction on the settings without having to pay for extra help from the Geek Squad.

    I would recommend this to a friend

    • Brand response

      Samsung

      Rexy:

      Thank you for sharing your user experience of the Samsung HW-Q60R. I am very sorry to hear that performance has been inconsistent while streaming.

      Please reach out to Samsung Support so that we can better diagnose your issue and assist towards a solution. You can reach us via any of the following options:

      1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support

      3) Facebook Messenger: https://www.facebook.com/samsungsupport

      4) Twitter: https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • Rating: 5 out of 5 stars

    Great Sound!

    Posted
    SBaker
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Typical dudes, my buddy and I went at the set-up without the use of the instructions. We were successful but only after a few hiccups. Read the instructions, paying attention to all the details. The soundbar disappears in front of my 55" Samsung and the woofer is hidden inside a screened cabinet underneath. The sound is great. I have one nit and it is entirely possible it has nothing to do with the soundbar. I use Bluetooth for connectivity and every so often I have to "reconnect". No big deal.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It’s an OK system

    Posted
    M3nahrich
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I don’t see the reason to go and spend the money for 5.1 vs 3.1 after the unit is now in my home. 5.1 vs 2.1 is absolutely a big difference. The product itself is cool and it does amplify the sounds of movies but not in amazing movie theater quality. Also, the subwoofer feels weak. Moral of the story of you are buying this as a part of you overall surround sound package I can say buy it. If not then maybe spend more and get a better quality one that will deliver great surround experience.

    I would recommend this to a friend

    • Brand response

      Samsung

      M3nahrich:

      Thank you for your review of this Samsung HW-Q60 Soundbar. I am very sorry that you are not completely happy with the bass performance.

      There are two adjustments that can be made to maximize the potential of the included wireless subwoofer. First is to increase the WOOFER level from the included remote control. Second is to adjust the bass control: Press the Sound Control button (gear icon) on the remote control, then select BASS to increase the level.

      Finally, for precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.

      I hope these tips help to solve your issue.

      If the issue persists, please contact us via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
      - Samsung Solutions Samsung

  • Rating: 5 out of 5 stars

    Convenient when used with a Samsung TV and Alexa

    Posted
    BigGadgetMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Going from 100 watts per channel 7.1 surround to this soundbar made the soundbar seem a little weak. I got it to de-clutter a little bit and to upgrade my outdated system. I paired it with a 75" Samsung TV and chose this model to match up all the possible features by having the same brand, and because it works with Alexa. I immediately added the optional wireless rear speakers, which helped a lot. If you choose this system, go ahead and get the rear speakers too. No problems with it yet. Easy to set up. Sound is okay for the money.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good for the price

    Posted
    Rudeman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I’ve got a few gripes about this but first let me say the price is very reasonable. The sound quality is good definitely a bargain for the price. The Cons are 1) the wireless function even with a compatible Samsung TV seems to drop in and out frequently making a noticeable microphone type sound when it reconnects. 2) I would have preferred more inputs especially an extra optical. 3) The subwoofer seems a little timid compared to the Bose 3 piece I used to have.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great product for the money

    Posted
    CeeJay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Quality room filling, loud, crisp and immersive sound. The included wireless sub provides room shaking base. I'm no audiophile, I'm just a consumer who just wanted to upgrade their TV audio. set up was simple and fast. I do feel this sound bar should primarily be used for movies, TV and gaming. However I don't think its all that great for music. Overall I think this is well worth the money and I couldn't be happier with my purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Soundbar for the price!

    Posted
    Antneesd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This Samsung soundbar had everything I was looking for without breaking the bank. The audio quality for movies is exactly what I was looking for. I would warn that those looking for deep bass should look elsewhere, but for those wanting to get the clean, crisp dialogue or lyrics could not do better. I use it for both movies and music. I could not be happier! Plus, it fits perfectly under my TV. Its style and color makes it invisible when watching.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Sound volume is all over the place!

    Posted
    marrocs
    • My Best Buy® Member

    When the sound is cooperating, it sounds pretty great. BUT, the volume jumps from very loud to extremely quiet randomly! Both the soundbar and the sub do this without anyone touching the remote. And this happens very often, I'd say at least 5 times in a 30 minute show. I've tried, taking the batteries out of the remote, trying all different sound modes, and power cycling the speakers. Nothing has worked! Its so bad that we just use the built in TV speakers for now. I plan on returning this in a couple days. Very unfortunate.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      marrocs:

      I am sorry to hear that you are experiencing volume issues with your Samsung HW-Q60R Soundbar. I understand the frustrations and the inconveniences this has caused.

      Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution.

      You can call Samsung Customer Support via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio

      If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Again, I am very sorry for the inconveniences you have had and we look forward to hearing from you soon.

      - Samsung Solutions Samsung

  • Rating: 4 out of 5 stars

    Real good for the price

    Posted
    Gift
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Pretty good surround simulation. There are better, but they cost a lot more. Sub is a little weak, but, with the size, I knew that going in. Easy, easy easy to install and get running. Tweaked the bass/treble setting to get some warmth to the mids, and a bit more bass when you need it. Sounded pretty good as a music player (past soundbars were horrible). I plan on keeping this little guy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Really sounds great for movies and music!!

    Posted
    cjbarku
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Very easy setup and I recommend to use the HDMI cord ARC setup on surround mode to connect to the TV although wireless or digital optical was possible. Wireless sub-woofer automatically paired with the soundbar, as did the Samsung wireless rear speakers which I added to this system. Purchased on sale and I think a great value for the price. Sounds way better than the TV speakers which weren’t that bad.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Decent at best

    Posted
    MrGala
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    So I switched from a Samsung Blue Ray Surround system to this product because I switched to 4k player. While the sound quality is ok, you have to crank it up to near 80/100 for it to fill the living room with clear sound, whereas, my surround sound over 30/100 and you were waking the dead and my neighbors. I think this is good for a small room and that is about it, and by small I mean like 10x12 at most as my living room isn't that big.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Very Gooood

    Posted
    Ciro
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I exceeded my expectations in everything, from the installation, the sound is very natural, I do not give it 5 stars because three fourths saturates slightly. It is a good option for medium places that do not need a lot of volume. Another detail is that the lows are not well defined. To tell you the truth, I do not know who was wrong if Samsung with the audio system or Harmon Kardon with the speakers If I highly recommend them

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Sounds as good as my Pioneer system.

    Posted
    Fred
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I bought this sound bar because I didn’t want speakers all over the basement. This system is nice. It is very clear and louder than I need it to be without any distortion. I bought the sound bar for my Samsung TV and connecting it was too easy. I plugged in the cables, followed the directions, and It sounds great. It works well playing music from my phone too.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    First Sound Bar worth buying.

    Posted
    John
    • My Best Buy® Member

    I looked online for a sound bar and found this one on sale $50 off. Printed out the add and went to my local Best Buy that said they had 2 in stock. I almost bought the Bose until I saw the $1200 price tag attached to it. This one isn't as clear, but it pumps out some bass and I don't need much more for the living room. Great quality for under $500. Great for music and movies.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for the Price

    Posted
    Toywizard
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is not a super high-end sound system, but for the money, you can't beat the sound. I initially wanted it to sound like my high-end home theater, but then I realized that this I purchased this for a fraction of the price, installed it in no time at all, and it sounded incredible considering I didn't have to hire an installer or run a bunch of wires.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Sounds! Sub woofer knocks it out of the park

    Posted
    Allen123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The minor glitch that may be encountered due to the synchronization of the sound and video is easily fixed by just following the directions or viewing the you tube video. Sound bar sounds and looks Great Wall mounted by the geek Squad.

    I would recommend this to a friend

    • Brand response

      Samsung

      Allen123:

      I am very sorry to see that you have encountered issues with the Samsung HW-Q60R soundbar system with the synchronization of the sound and video. Your thoughts are very important to Samsung and will be shared with our internal teams. We encourage you to contact our customer support team should you wish to further trouble-shoot this issue.

      If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via one of the below options:

      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      -Samsung Solutions Samsung

  • Rating: 5 out of 5 stars

    This sound bar brings out the clarity others don't

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This one is an easy one. 5.1 Channel 360W with Subwoofer. Just makes you want to brag about the 5 speaker system that plays so much better than the 2.1 Channel I had previously. Sound is crisp, clear and brings a whole new sound to the forefront. Watching 4K shows with an amazing sound, who could ask for anything more.

    I would recommend this to a friend