Customer Ratings & Reviews

This is a great washing machine. Unfortunately, the dryer that matches it is garbage, so it’s hard to review, as most people prefer a matching set. If you don't need the dryer, this is a great washing machine. If you need a matching set - don't bother with this as the dryer is horrendous.

This is an excellent washer! There are many options to wash your clothes! The app gives you a little more control of the options you choose. We've had this washer for a couple of months now without any issues! I highly recommend this product!

This Samsung washer is the best! I have bought many washers in my life and have never been excited to wash clothes until now. Super large and does everything it claims to do.

This washer is better than I hoped. Some have complained about the noise, but if its in your basement, you know its still running a load when you’re up stairs. J/K. Its not that loud. Very efficient. Taller than our old Maytag. Had to be very careful getting it down the basement stairs. Follow the initial wash instructions before using it.

We absolutely love our new Samsung washer! The spacious drum makes it so easy to do large loads, saving us time and effort. It works efficiently and has been a game-changer for our laundry routine. The installation by Best Buy’s team was quick, seamless, and professional. They had everything set up in no time, and we couldn’t be happier with the experience. Highly recommend both the washer and Best Buy’s service!

I have had it about 3 weeks and loving how the clothes are getting clean and when I dry my clothes it doesn't take as long and it is wonderful.

Only deducted one star bc I have to constantly run it on deep fill. It just doesn’t seem like all the clothes get washed if I don’t set it to deep fill. There will be a couple pieces out of every wash cycle that it seems like they float on top and don’t get clean with the normal settings.

Well first I didn't expect this machine to be so tall so watch out if you're short. I have to bend all the way over and down to get clothes out of the bottom. My husband doesn't like the impellor because he feels it doesn't clean the clothes very well. It "rocks them around like a baby". But I love the capacity of it!! It's nice to just put the clothes in without having to fit around the agitator. And there are a lot of pre-programmed options for washing. I've seen a lot of reviews on this item breaking early on, so we'll see. I've only had it a few months so hopefully this lasts.

I absolutely love my Samsung top-load washer! It’s super-efficient, quiet, and the Super Speed feature is a game-changer; it cuts wash time almost in half without compromising the cleaning quality. My clothes come out fresh, clean, and nearly dry after the spin cycle. The controls are easy to use, and the modern design looks great in my laundry area. It also handles large loads effortlessly, which is perfect for our household. Definitely worth the investment highly recommend!

I like it is efficient and very rough. Easy to use very large capacity

Love all the features and very quiet. The best part was the crew that came to install. They were WONDERFUL. Very nice efficient knowledgeable. Will keep my membership with Best Buy

Product is awesome! Service is terrible. The installation was not a great experience. Didn’t ask me which way I would like to swing the dryer door. I had to ask for them to install washer they weren’t going to. Best Buy’s customer service center is terrible. Samsung is the best but I will never buy from Best But again. The company has gone downhill bad.

Great product and quality, very happy with purchase. My wife is very please of my selection as surprised gift to her. Washes very well, quite, and all around perfect.

Great washer. Quiet. Large. Installation was flawless

I purchased this a few weeks ago and it’s been very easy to use. Everything works as described, and I haven’t run into any issues. I’m looking forward to seeing my next electric bill to get a better sense of its energy efficiency, but so far I’m pleased with the performance.

Me and my wife decided to purchase this Samsung washer with the matching dryer after our LG front loader ( which had been amazing) finally tapped out. I originally wanted to just replace it LG front load washer since our dryer was still going strong and I loved our pedestal storage add ons. My wife however wanted to move on to a top loader with more capacity. She fell in love with the aesthetics of this Samsung set. I can’t deny myself how beautiful the set is, but… OMG the washer is so rough on the clothing!!! We have not been able to figure it out, but I can literally put a new garment in, and it comes out after the was cycle looking like it’s been washed 10x already. On top of that we sometimes end up with spots on the clothing. I immediately wanted to return the whole set, but my wife was convinced we would figure it out and maybe I just stuck on the LG. Well we never have figured it out! It’s a beautiful washer that seems great on paper, but it’s so rough that it has ruined so my garments. The dryer has been flawless for the most part. The dryer rack however did break after a couple uses. The design of it I feel is very poor. It slides into a slot at the front of the dryer on the lint trap, but simply rests onto two very shallow indents at the back. I believe the plastic rack headed up and maybe warp just enough that it back slipped off the indents and the spinning dryer drum broke the rack. I ended up using epoxy to repair it and I use a rag at the front were the rack slides into the lint trap. It pushes the rack back and wedges tighter against the indents at the back. All in all it’s a beautiful set that we’ve kept hoping for the best and now just deal with the flaws. I read so many positive reviews, but after paying over $1700 for the set. I must say I’m pretty disappointed. I gave 2 stars because the washer despite the broken rack works very well….

Love the large capacity this washer can hold. Easy to learn, simple dials great fresh wash. Like the detergent and softener dispenser makes things makes laundry easy

This washer is fantastic it has a large capacity. I had a small capacity washer before and now what used to be 3 loads of laundry is now 1 load of laundry. I am 76 years old and this washer saves me a lot of steps and time. Love it!

So first off this is a HUGE washer and if your a shorty like me you may need tobuy a stool specifically to reach in there and a grabber stick. Tall people 6 foot+ have zero issues. You have to be carefull about uneven loads my washer popped up a error message when I washed a small throw pillow with my sheets. I tried to balance it myself i leatned to just drop it all in and let the machine shift it around. I like the washer app that lets me know when the washer is done. My washer is on the bottom floor of a 4 level home with me at the top its soooo nice.

Baron and Gilbert were 10 out of 10 — top-tier professionals! They delivered and installed my brand new washer and dryer from Best Buy with zero issues. Super courteous and efficient from the moment they arrived. They gave me a quick but thorough rundown of how everything works, made sure the hookup was solid, and confirmed there were no leaks or concerns before heading out. Everything was clean, quick, and smooth. Couldn’t ask for a better experience. Big shoutout to these guys — highly recommend