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Customer Ratings & Reviews

Samsung - 50" Class - LED - NU6900 Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 3446 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 6, showing101-120 of 3,446 Reviews
  • Rating: 2 out of 5 stars

    Streaming Apps

    Posted
    NC18
    • My Best Buy® MemberMember

    My only issue with this TV is that every time, I turn the TV on, you have to do a reset in order for you to stream the apps, in which requires you to input your information each time. I called Samsung TV an explain the issue to the representative and all she did was what I previously stated through troubleshooting. I'm disappointed in this Samsung product. Loyal customer of Samsung...

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    False information about product

    Posted
    Dre1986
    • My Best Buy® MemberMember

    I bought this TV going off of the information that Best Buy had posted about this product when I received it it does not have HDR and it does not have Bixby voice command. Do your research before you buy this product don't go off of what Best Buy has posted about this product because their information is not accurate or correct! I return this item and upgrade it to the higher 8 series which actually has HDR and Bixby voice command

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Dre1986:

      Thank you for being a Samsung customer. I am glad to see that the NU8000 Series TV is working out well for you...and apologize that you were disappointed with the NU6900 model.

      Please know that the NU6900 does feature many advancements to bring you clear, sharp, vibrant picture enjoyment, including PurColor (for millions of rich colors), HDR10+ (for exceptional dynamic range), and Motion Rate 120 (for fluid motion). I am sorry this model disappointed.

      If you should ever have questions, concerns, or need assistance, please reach out to Samsung Customer Support via any of the below options:

      1) Phone: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Thanks for choosing Samsung. We appreciate your feedback.

      - Samsung Solutions Samsung

  • Rating: 4 out of 5 stars

    Great deal for the price

    Posted
    DJ3041
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We found this deal for Black Friday, and got a wonderful TV! Great picture quality and sound. The only downfall is fewer connections (only 2 HDMI ports and no audio (red/white)/video (yellow) connections). I was aware of the fewer HDMI ports, but was not aware of the missing audio/video until I tried to hook something up at home. I understand that is an outdated connection, so I am not too worried about it. The limited ports is the reason for the 4 star instead of 5 star.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Big purchase, satisfied with the result.

    Posted
    Astro
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was a big, time-intensive purchase for me, as I've used the same Sony Bravia for about 9 years. I'm very happy with the size and weight of this product, and the picture quality is good. It does take some time and tweaking, however, if you aren't a fan of the "soap opera" effect. For the price, I am satisfied with the result. But I might have looked at a different product if it weren't on sale.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great 4k TV for a great price

    Posted
    Phil
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Excellent picture, excellent sound, great price! I've been needing to upgrade my TV and this works for a master bedroom or average sized living room. As a gamer, the quality of this TV surpassed my expectations and while I've seen some complaints about the wifi, I think that might have more to do with someone's internet speed and connection than it does the TV. I've yet to have an issue. Definitely would recommend this to anyone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good TV

    Posted
    Ghostcaptain
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My girlfriend and I bought this togather was her first quality TV she absolutely loves it in her living room was extremely about the app she couldn't sleep until she got the app to work I found her in the living room at 3 o'clock am now she went out and bought a Samsung blue ray player just to connect it to the app lol should have took a picture would had made a good advertisement picture cute nerd girl playing with new TV

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great TV and Awesome Price

    Posted
    Karl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We have a 65 in. Samsung in the same line and we love it so got this one for our bedroom. It's such a better picture than our last one and as an additional surprise, the sound quality is also very good. This was also an absolute steal at $327 so how can you go wrong. I have determined that with their price match policy and extensive line of appliances and electronics, Best Buy indeed jut st that, the place to go the get the best buy on all purchases like this.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great TV

    Posted
    QueenB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First, I was surprised at how light the TV is. This doesn't mean much except when you are moving it. Since, we're first moving in and doing renovations, we're doing a lot of that. Second, plug it in and you get TV right away. We stream everything so we're not used to getting TV by plugging it in any more. I was very impressed with the speed that the TV came to us. Really, I can't think of a single negative for this TV.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great TV but too reflective

    Posted
    stantheman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I am really happy with my Samsung TV in all aspects except the reflective nature of the screen. It is a high-gloss screen, and therefore shows a lot of reflections. This is especially noticeable when watching something that is fairly dark, such as a nighttime scene in a movie, and there are lights or windows behind you. Turning off the rear lights does help, but getting windows completely blacked out is challenging.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointing

    Posted
    Elri0122
    • My Best Buy® Elite MemberElite Member

    This was my first Samsung tv after owning everything else samsung in the house. At initial set up the tv kept rebooting itself. I spoke to customer support, upgraded the firmware and it was decided the tv needed a repair. It is a brand new TV, I shouldn't have to request a repair. I will be returning to the store for this defective TV.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Elri0122:

      I am very sorry to see that you have encountered issues with this NU6900 Series TV and have returned it

      Your feedback is very important to us and will be shared with our product team.

      Should you ever decide to purchase another Samsung TV and run into issues or have questions, please know that we are always here to help and can be reached at the following:
      1) Phone: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Again, I am very sorry for the inconveniences you had, and hope that we will regain you as a customer.

      - Samsung Solutions Samsung

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    AverageJoe
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got this tv for the Black Friday sale last fall and I absolutely love it! The picture and sound quality is amazing! It was so great that after my mother tested it she felt the need to go get one for herself shortly afterward. The only thing I’ve had issues with is that the remote has a ton of buttons and it’s not the easiest to operate without looking at it sometimes, but it’s still plenty doable and the actual tv makes up for it by far.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    4K Samsung tv

    Posted
    Jito
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We replaced an older TV with this UHD Samsung TV and we're happy with our purchase . I had no trouble setting it up except that there were 4 small metric screws missing to attach the two feet ( the manual tells you what size they are , thankfully ) , and I had no problem finding them at our local hardware store . Otherwise , we're enjoying the UHD picture quality and the sound from the TV speakers is not bad either .

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy access to all content

    Posted
    Pasq
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This Samsung TV is the easiest to set up and has all of my media content on the main page. Being able to switch from Netflix to digital antenna to cable program is so fast and allows me to access my content whenever I want, with minimal effort. Also, the sound quality of the internal speakers is amazing. My last LED TV had the worst speakers and it was hard to hear anything at a low volume. The sound with this TV is very crisp and the picture is dynamic.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great TV

    Posted
    Brian
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We purchased this after our Toshiba TV went out on us. This TV has excellent color and vibrant pictures. The sound is highly adjustable which is good if you've got little ones sleeping since some TV's go from a 4 volume where it's really quite to a 5 where it gets extremely loud with no in between. This one works really well in that aspect. Extremely happy with our purchase. Samsung has excellent quality when it comes to their TV's and that is very evident.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great pic and sound

    Posted
    Josh
    • My Best Buy® MemberMember

    Love the tv so far, but it was missing the screws to attach the legs, so i have to lean it aginat the wall and the wonderful speakers sound so bad facing directly down against the top of my dresser because i can't put the legs on (its muffled)... I directly compared this t.v. to a 55"sharp that my brother has for roughly the same price ($329) and the picture is better and sound is deeper other than missing screws... Great TV so far.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome TV for the money

    Posted
    Kaliber
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Wife and I picked this up right around Black Friday this year. We were not expecting much for the price but this is a really great display. The 120hz refresh gives you that silky motion (which you can turn off if you don't like). Some others mentioned bad speakers but we have no complaints. This is our bedroom TV and we barely ever get the volume past 10. Unless you're needing the very best display on the market; don't hesitate and grab this TV!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor Quality

    Posted
    JenJen
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this tv as a Black Friday special. At the time i was unaware that this model was made specifically for Black Friday purchases. The screen quality is terribly poor. I can not clearly read any writing on the screen and it appears glazy. I would not recommend this TV... it was a waste of money. You’re better off to spend a little more and make the investment in a better model !!!

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      JenJen:

      I am very sorry to hear that you are experiencing blurry image quality.

      So that we can better understand your usage scenario and assist with settings, please contact Samsung Customer Support at:

      1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. We hope to hear from you soon.

      - Samsung Solutions Samsung

  • Rating: 1 out of 5 stars

    Will not easily connect to internet

    Posted
    Mark
    • My Best Buy® MemberMember

    The tv has a great picture and a lot of features. When we first got it everything worked great. But after a few months, the tv will no longer automatically connect t the internet. You must reset the tv EVERYTIME you turn it on to connect to the internet through wifi now. After doing some research on this problem, I have found that it is a very common problem with Samsung tvs.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Mark:

      Thank you for purchasing the Samsung 65” NU6900 4K Smart TV. I am sorry to hear that you are experiencing WiFi connection issues.

      Your router location and distance from the TV are important considerations -- having them both on the same floor with minimal interference blocking the signal (like a wall, etc.) will improve connection. You may also want to try wired LAN, if possible, since the connection will be faster and more reliable.

      Please reach out to us for further assistance. You can contact Samsung Customer Support at:
      1) 1-800-SAMSUNG
      2) LiveChat or email:  http://www.samsung.com/us/support/contact
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513

      We look forward to hearing from you.

      - Samsung Solutions Samsung

  • Rating: 3 out of 5 stars

    A good TV for the price.

    Posted
    OTTO
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have a 2007 Samsung TV which has never given me a problem, so was looking forward to owning this new one! There was one problem that I identified, the horizontal viewing angle. Our living room is organized in a way that the couch could not be comfortable when watching TV. I returned the TV because I was able to repair my Vizio purchased at BestBuy in 2015. The Vizio also has a better picture than the new Samsung.

    I would recommend this to a friend

    • Brand response

      Samsung

      OTTO:

      Thank you for your review of this Samsung 50" NU6900 TV. I am sorry to hear that it did not work out for you and have returned it.

      Your feedback is very important to us and will be shared with our product team.

      Should you ever decide to purchase another Samsung TV and run into issues or have questions, please know that we are always here to help and can be reached at the following:
      1) Phone: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Again, I am very sorry for the inconveniences you had, and hope that we will regain you as a customer.

      - Samsung Solutions Samsung

  • Rating: 3 out of 5 stars

    Conflicted

    Posted
    Jacqui
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So it's obviously a super nice tv, slim, & easy to set up. However, I've noticed that some days the tv won't connect to the internet. All the other devices in the home are working properly, I usually test out the other tvs and they work just fine so I'm not sure what that's about, maybe I just got a defective one. Anyway other than that I would have to say it's a good affordable tv. Make sure you get the insurance!

    I would recommend this to a friend

    • Brand response

      Samsung

      Jacqui:

      Thank you for purchasing the Samsung 50” NU6900 4K Smart TV. I am sorry to hear that you are experiencing WiFi connection issues.

      Your router location and distance from the TV are important considerations -- having them both on the same floor with minimal interference blocking the signal (like a wall, etc.) will improve connection. You may also want to try wired LAN, if possible, since the connection will be faster and more reliable.

      Please reach out to us for further assistance. You can contact Samsung Customer Support at:
      1) 1-800-SAMSUNG
      2) LiveChat or email:  http://www.samsung.com/us/support/contact
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513

      We look forward to hearing from you.

      - Samsung Solutions Samsung