Customer Ratings & Reviews
- Model:
- QN55QN85DBFXZA
- SKU:
- 6576552
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 55” Class QN85D Series NEO QLED 4K Smart Tizen TV for its exceptional picture quality. Customers rave about the excellent picture quality and sound, with many noting that it is comparable to movie theater quality. The TV's ability to adjust to ambient light is also highly praised. While there are no notable CONS mentioned by customers, it is important to note that this summary is based solely on the provided information and may not represent the full range of customer experiences.
This summary was generated by AI based on customer reviews.
My Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Samsung TV is great. The colors are vibrant. The Smart feature is easy to use. I love the TV.
I would recommend this to a friendKY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Nice TV. I would definitely buy it again for sure
I would recommend this to a friendBest tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This would be one of my best purchase tv. Hoping it will work well
No, I would not recommend this to a friendTv review
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service helped us pick out a great tv really helpful
I would recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV works great and installation was perfect! Will buy frim Best Buy again.
I would recommend this to a friendLasted 13 months and then it died
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality was great. No complaints on operation until it died after ONLY 13 months. For $1500 out the door I expect a lot more from Samsung as far as quality goes and reliability. To make matters worse, the warranty is only 12 months from the manufacturer. To me that says they don’t stand behind what they build. All companies should do better than this.
No, I would not recommend this to a friendCracked screen in the store, lousy manager.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever. When I open the box the tv screen was cracked, the next available day I went to the store to return it, The store manager accused me of breaking it, refused to refund my money, and told me they were doing me a favor by giving me store credit. I told the store manager i resented his attitude ans behavior and he just ignored me. I called the corporate phone, i chat with two people in customer service, I went to other store and nobody helped me, so I was left with debt, not tv and unwanted store credit. Very poor behavior and zero customer service. I remember when the employee brought the tv from the warehouse, first they took like an hour to bring it. And then he was carrying it over his head, and that is how he could had damaged the screen. I asked them to review their cameras, and once again got ignored. Very lousy manager
No, I would not recommend this to a friendBrand response from Samsung
Posted .JoseE,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Not a fan.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color shifts to over intense. Volume from time to time increases or decreases dramatically.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Wowza,
Thank you for sharing your thoughts on the picture quality of your xxx TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to: Menu > Settings > All Settings > Sound > Expert Settings > Auto Volume = On
You may also want to perform a Sound Test under Support > Device Care > Self Diagnosis > Sound Test
If the issue persists, please reach out to us so that we can provide further troubleshooting. You can call us at days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Sound was off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound kept going out on this tv. Everytime we call and they asked us to reset it. We ended up returning it
I would recommend this to a friendBrand response from Samsung
Posted .MatthewC,
It’s unfortunate to hear of the issues that have caused you to return your TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Smudged, Greasy Look
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know what it is about the picture but it looks like the TV has a screen protector that smudges the screen. I tried wiping off the smudged, greasy look but it seems like it's a problem with the TV itself.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JuanC,
Thank you for sharing your experience. If there is a protective film on your screen, it will be indicated with a blue triangle in the upper left corner. The triangle will have an illustration showing how to remove the protective film.
If you do not have a blue triangle in the upper left corner, then that means there is no protective film on the screen, so please do not try to peel off anything. You will damage what is actually the screen.
If your screen looks smudged and does not have a protective film, we recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Great TV! Must Sign into Samsung Account Daily
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I adore everything about this TV. However, being required to the Samsung Account whenever I want to watch Max, Disney+, iTunes or other streaming platforms is a hassle. I am returning this AWESOME TV BECAUSE I HATE SIGN INTO THE SAMSUNG ACCOUNT.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for your review. To download apps that did not come pre-installed on your TV, a Samsung Account is necessary to access the App Store. Other than adding more apps, your TV will function the same with or without a Samsung account.
If you need help or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
NOT HAPPY WITH BEST BUY!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a open box 60" Samsung and the screen was damaged. Best Buy did not warranty. out $450.00 Not very happy! Then I got the 55" new. it works Ok. Still not very happy with Best Buy. I would not get a open box TV from them!
No, I would not recommend this to a friendBrand response from Samsung
Posted .JonCsq,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Highly Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen damaged and Best Buy hasn’t made it right . POOR Customer Service
No, I would not recommend this to a friend- Pros mentioned:Picture quality
So far so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far im really liking this tv. Its very close to oled i have an lg c4 and my qn85d almost beats it in blacks and dark scenes. The color is very vibrant the picture is very clear and crisp build quality is very premium as well. My video and movies look amazing on my tv. Okay for brightness it gets very bright i loke to use the dynamic picture setting had to turn the brightness down from 50 to 40 snd its still plenty bright. The sound from the tv speakers i cant cant comment on because im using a Samsung s700D sound bar since day one of setting up my tv.
I would recommend this to a friend I hate this TV more than anything.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m shocked this tv has any good reviews. It’s been nothing but problems for us. 1. The remote never works or charges even tho it’s been replaced 2. The display settings (brightness backlight etc) are so limited my 10 year old screen has more options for comfortable watching 3. Apple TV seems to not be compatible- you must exit the platform ever new episode to get the screen to adjust to widescreen 4. I’m not sure what the point of the tv box being separate from the tv serves- it’s just annoying I don’t get it I hate this TV, had to share.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bbbannanna,
It’s unfortunate to hear you’re experiencing issues with your TV. Please give us the opportunity to gather additional information from you so we can better troubleshoot this issue and provide steps towards a solution
Please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Best tv purchase so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing video and audio quality. I am incredibly happy with my purchase.
I would recommend this to a friend
