Customer Ratings & Reviews
- Model:
- NX60A6311SS
- SKU:
- 12374011
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Very nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great range, fast efficient delivery and installation. We breezed through the Christmas holidays with this
I would recommend this to a friendI like it!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works good and looks good. The only problem I have with it is that I cannot push it all the way up to the wall.
I would recommend this to a friendHighly recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good service very personal very fast instalation no complaints very good product highly recommend
I would recommend this to a friendPlease do not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the absolute worse purchase I have ever made. From a support perspective and from a quality perspective. I purchased this appliance and within 3 months it stopped working. I called Best Buy and they informed me that they do not support maintenance issues for Samsung. I would have to call Samsung directly and they will handle maintenance issues. Despite me being a total tech member. Samsung came out fixed the appliance and did not turn the gas back on so we had to troubleshoot before figuring out that the technician fixed the oven but turned off the gas and never turned it back on. Please save yourself the money and headache and shame on Best Buy for partnering with Samsung and not letting people know that they will not have the quality of the geek squad working to fix the issues. The main reason I paid for total tech is that most appliances warranties will fix every single part instead of replacing the unit. Samsung will not replace a unit they will only replace the parts and cover the labor. Even though the unit has been in my possession for 3 months and no longer worked. I also brought the refrigerator from Samsung and same thing it also just went out. Samsung appliances are trash and their support isn’t any better. Do your research and buy something else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you very much for your observation of our range. Rest assured that we are working to improve our products and services with the help of your reviews.
Should you need further assistance with the range or refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147396618) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
5 Stars from a Baker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super happy with this purchase. I love to bake and this stove is up for the challenge!
I would recommend this to a friendGreat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's great overall, the only real cons is the lack of upgradeability and the screen backlight for me.
I would recommend this to a friendGood product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super good product!! Nice to use with the Samsung app
I would recommend this to a friendKitchen and laundry
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good and fast service I was very please all four times I went in their and I received my things I need
I would recommend this to a friendValue+
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the features. Just installed, but great so far....
I would recommend this to a friendLove look! Cheap made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look. Had it less than 2 months and 2 knobs broke. Tricky display to det up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Laptop!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 6.0 cu. ft. Freestanding Gas Range with 18K BTU Dual Power Burner, WiFi & Self Clean - Stainless steel. I sincerely apologize for the inconvenience if two knobs on your Samsung Range were broken. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
You may visit our parts website to check for the available knobs. I'm providing a direct link for this model: https://www.samsungparts.com/Products/Parts_and_Accessories/NX60A6311SS/AA/Default.aspx.
I also shared the link about the warranty information of your Samsung Range: https://www.samsung.com/us/support/service/warranty/NX60A6311SG/AA.
Your Samsung Range is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144616687
Have a great day.
Melardo
Wish it was easier to clean.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The grates are hard to clean and the middle part is a griddle but you cant wipe it off with anything cause its so ruff everything leaves lint.The stove and oven work great its just really hard to keep clean. Also I've had it less than a month an there is rust on the grates already.You have to oil them but that is hard when the stove is gas.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
Keeping your unit looking new and squeaky clean is everything, NancyM. Here are some easy solutions to properly clean the gas range.
The best way to maintain an electric range and prevent stain buildup is to clean spills up right away. Once you're done cooking, turn the range off and allow it to cool, and then wipe it down after each use. We highly recommend not using steel-wool or abrasive cleansers of any kind. These can scratch or damage the surface. Learn more from these details.
How to clean your gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
You may also watch our youtube video about "How to clean electric and gas ranges":
https://www.youtube.com/watch?v=pCLkUo4ns6w
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145372007, to help our team pull up your information.
Have a great day!
^Chrystel
works good when it works
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works fine. front glass blew up..literally. glass exploded inside of oven. warranty covered the replacement. display/overlay went out also. seems like issue after issue. works good when it works
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RyanH,
We can understand how disappointed you are with your range's oven inner glass breaking. We would be delighted to help you.
We have provided below the direct link for the inner glass replacement for your range's oven.
Samsung DG64-00092B Glass-Inner.
https://samsungparts.com/products/dg64-00092b
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m.–6:30 p.m. EST, Monday–Friday.
We would love to speak to you so we can provide assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146796270) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Samsung range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The burner grates are hard to clean. The very tiny burner does not give sufficient flame and I do not use it
No, I would not recommend this to a friendGood appliance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. I bought it because it matches the rest of my appliances and so far it’s great. It was a much need upgrade for us.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Great, thank you for reviewing your new Samsung Range. I am glad to hear the unit has been worth every penny. We thank you for choosing Samsung in your home. ^Brad
nice size
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is a goog stove so nice i cry not to cook on i b ecause I have to spoil clean
I would recommend this to a friendHappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer did not know what he was doing. I installed it my selve.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Best upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with this purchase!! Old one took forever to cook this machine cooks fast, great tasting food
I would recommend this to a friendGas Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. There was a small dent. Getting the replacement. Great service
I would recommend this to a friendGreat features
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that the cooking griddle is removable and easy to clean. The oven space is amazing as well.
I would recommend this to a friendTank's insanity
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and set up we're fast professional and with no drama
I would recommend this to a friend
