Customer Ratings & Reviews
- Model:
- NX60A6311SS
- SKU:
- 12374011
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the stove did not come with an owner's manual. I would like to learn more about the different functions etc. I can't answer some the questions without a manual for operations
I would recommend this to a friendBrand response from Samsung
Posted .Good day, BrianL.
Your satisfaction is our top priority here at Samsung.
For your convenience, here's the link to your range's user manual to learn more of its functions and operations.
https://downloadcenter.samsung.com/content/UM/202207/20220713101924684/NX60A6311SS_AA_DG68-01340A-03_EN_MES_CFR_220712.pdf
More details are also available at the link provided below.
How to use your Samsung gas range or cooktop:
https://www.samsung.com/us/support/answer/ANS00090962/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145676992) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Faulty and malfunctions often
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! breaks and malfunctions often. I had an older no brand stove in our kitchen that stopped working after many many years. Instead of fixing it, I decided to buy a new Samsung model as they are reputable and last a long time. What a bad decision! The glass door broke after 1 year, and since we were past warranty we had to pay for it. It was replaced and cracked again! Mind you I don't have children or anything that would cause hard. The first glass door broke and shattered after I tapped it with a plastic bowl, the second glass door is cracked and we don't know why. In addition to a very delicate glass door, the oven malfunctions often and has many glitches and restarts that seem to happen out of nowhere. The latest glitch does not allow us to use our stove at all. I can use the burner but no stove. And since we are out of the warranty I have to pay for them to come and diagnose their issue and fix it. This is a terrible product that will cost you a lot money to continually fix. Save yourself the money and don't buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how disappointing it is going through all this with the range, JessyV.
Please contact us via the options below to better assist you with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
SIMPLE GAS STOVE TERRIBLE DESIGN
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Dec 2021 - I have replaced all the control knobs as they are cheap plastic that break easily. I finally found a replacement off brand that seem to work better. Now the control board totally went blank - solution replace mother board 379 dollar expense - NEVER SAMSUNG AGAIN
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove delivered damaged. Waiting for replacement. Unable to fully use as I am waiting for a replacement stove which is taking weeks.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store for an update about the status of the replacement range.
Have a great day.
-John
Beautiful stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing. I would never imagine all this stove is able to do for the price.
I would recommend this to a friendNice Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice piece. It has been 2 weeks since we started using it. Looks great
I would recommend this to a friendCocina
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent appearance easy set up the price was cheaper than other store
I would recommend this to a friendSamsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent stove. Great features. Delivery was awesome.
I would recommend this to a friendGas stove range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new stove best gas range ever they installers did a wonderful job
I would recommend this to a friendStove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is fine except for the bump that is on the back of the stove
I would recommend this to a friendBrand response from Samsung
Posted .Hi Dell,
Thank you very much for your observation about the range. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good buy, couldnt be much happier w my purchase.
I would recommend this to a friendSamsung Freestanding Gas range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right side of the burners take longer to ignite. Concern of gas emanation while waiting for ignition.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, here at Samsung we value your time, and we appreciate your honesty in your review. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143980349) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
Absolutley love my stove!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not speak on the griddle as I have yet to use it, the oven is Phenomenal I did all of my Christmas baking with absolutely no complaints everything came out beautifully perfect evening cooked and gorgeous I absolutely love my Samsung stove.
I would recommend this to a friendFaulty Oven Ignition- Danger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had this stove for one month. Stove top was fine. Yesterday I used the oven for the first time and it had a gas like fume. I few minutes later my monoxide alarm went off. We evacuated, The fire department came, and my gas company said it was a faulty ignition. Normal range should be under 50 to be safe. Ours was registering over 1500. I have a newborn and if I didn’t have that monoxide alarm we could have been seriously injured. The range is pretty, but not comfortable with the product now.
No, I would not recommend this to a friendGas stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really what I expected , gas running so loud , sometimes thinking water running .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Maxx. Thank you to reaching out to us with your concerns, here is a link that will help! (https://bit.ly/3n812ML) If you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143675864) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
not good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the grills are very far from the fire and everything you cook takes longer, you spend more time and gas. a liter of water boiled in 14 min. on the old one only 6 min
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for your honest feedback, and we hope you are in good health. We are saddened that the range isn't up to your standards. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared a Samsung link below that may help with your concerns with the range.
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-size-or-shape.
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144662653
Leo
Problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had problems with the workmanship of this stove. And we had to return it.
No, I would not recommend this to a friendGas stove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did like this stove but the gas leak scared me.my daughter smelled it when she came over she opened my door asked me if I had the stove on I said no I had just got home few minutes before she came over she open the windows I called the gas company they came out and with there tools and the numbers was really high behind the stove not as high on top they said it was improperly installed turned the gas off open the back door
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
This isn't the experience we want you to have. To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 . Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Not worth the money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this stove in 2023 and the oven been repaired two times
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the dismay about your overall experience with the range, Sandra.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Stove
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pliot doesn't stay on ut doesn't light but the stove work good and it locks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KuwanaP,
We want to inquire more about what transpires with the range and would like to assist as soon as possible.
We recommend contacting us via the options below to speak with a live representative to assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
