Customer Ratings & Reviews
- Model:
- NX60A6311SS
- SKU:
- 12374011
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
DISGUSTED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WE BOUGHT STOVE DURING A RENOVATION & WE INSTALLED JUST BEFORE CHRISTMAS. STOVE WAS BROKEN (C-F2). WE CONTACTED BEST BUY & WERE DIRECTED TO CONTACT SAMSUNG. SAMSUNG SET UP SERVICE BUT CANCELLED TWICE BEFORE TELLING US IT WAS UNREPAIRABLE. BEST BUY JERKED AROUND & WE STILL HAVE BROKEN STOVE 1/16/2022
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your review of the experience on your range where the stove was broken which was unrepairable.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
carbon monoxide
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.carbon monoxide leak into the house immediately one month into ownership
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Josh,
We know how important safety at home is. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150014267) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Stove
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great nice to have the wifi connect sends you alert when pre heated and when cooking is about done
I would recommend this to a friendElectrical Panel not standard
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The electrical stopped working suddenly less than a year after purchase. i called both BestBuy and Samsung to come see and the technician that came said it was a roach he saw in the range that spoilt the electrical panel and there was nothing he can do about it.so I can't use the oven, or anything expect the cooker. total waste of money.
No, I would not recommend this to a friendNot. Good at all
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will not recommend at all the oven stop working only work. A little while the paint is coming off i really don’t like that product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Magdalena,
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Here is a link for troubleshooting steps for your oven that stopped working; kindly click the embedded words.
Samsung range, oven, or cooktop will not turn or stay on.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148044666) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Love it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven!! Love it!! Heats up my food fast and cooks evenly
I would recommend this to a friendNot worth buying
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working fine, but only after the 7months of purchased an error appeared. There was only few months warranty on this product and the repair will cost as half much as the product itself. I thought the Samsung brand would be long lasting and worth the purchase. Really disappointed because it seems I could get a whole new stove with the price to repair it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sujee!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 6.0 cu. Ft. Freestanding Gas Range with 18K BTU Dual Power Burner, WiFi & Self Clean - Stainless steel. I sincerely apologize for the inconvenience if your Samsung Range has an error code. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Range or Wall Oven Error Codes": https://www.samsung.com/us/support/troubleshooting/TSG01001948/.
You may also refer to the user manual about "Information Codes" on your Samsung Range on page 47: https://downloadcenter.samsung.com/content/UM/202207/20220713101924684/NX60A6311SS_AA_DG68-01340A-03_EN_MES_CFR_220712.pdf.
I also shared the link about the warranty information of your Samsung Range: https://www.samsung.com/us/support/service/warranty/NX60A6311SS/AA.
Your Samsung Range is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144710276
Have a great day.
Melardo
Horrible Best Buy service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service. Installer dropped the oven in the middle of the kitchen and left without installation . The whole family was left without cooking ability. The long conversation with customer service... In the end the " compensation" offered for the service in the amount of the gift card was never fulfilled. Horrible experience
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
NO GOOD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Bought this Stove Couple weeks Ago, I Live Alone, The second day I Used It stoped working. The Little Screen was All Black And Showing a Code, Now The Screen is All Black Not Light. Im Waiting for the Tech to come to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Antonio,
Thank you for your review. We appreciate your opinion on the issue. We are sorry that your experience with the Samsung Range didn’t quite match your expectations We would love to hear more about your experience so that we can use your valuable opinion to deliver an even better experience next time.
Please reach out with any further comments or suggestions you wish to share using the following options
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144881731) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Stove top doesn't work well
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I thought it would be, 1 of the ranges stopped working after a few wks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to understand more about what transpires with the stovetop and would like to assist as soon as possible, JenniferR.
We suggest contacting us via the options below to speak with a live representative to assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Never buy open box ovens from Bestbuy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this open box oven but it was not complete some parts missing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
-Ricardo
Switch is not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One switch is not working most of the time to turn on the fire.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know the feeling of dealing with a range with one knob not working, ShamimaA. Let us assist.
Below is a link to help correct the knob's performance. Browse the guide until the "One burner doesn't ignite" for the troubleshooting steps. You may also check the attached link about cleaning the gas cooktop.
The burner does not ignite, and other ignition issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147297805) to help our team pull up your information when you message us.
Thank you.
-Angelica
Samsung Stainless steel stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Nice and wide oven and 5 fire pits for cooking. Nice look with stainless steel
I would recommend this to a friendIdontknow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HAVE NOT EVEN USED MY NEW STOVE BECAUSE GUYS ( didn’t even speak English) COULD HOOK MY STOVE Up! Won’t be hooked up for another week!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for sharing your experience with the Samsung range. You are a valued client of Samsung, and your experience matter to us.
We like to assist you with your Samsung range.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You can provide this reference number 1144962971 and it will help our team pull up your information.
Thank you for choosing Samsung and have a great day!
^Rainly
Don’t waste your money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor workmanship and very cheap. Paint on grates already coming off and the stove isn’t even 1 year old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for your review. I will be sure to pass on what you have told us to our product team for our current and future product development.
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144825471 and it will help our team pull up your information.
Leo
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could of been cheaper was not worth a whole paycheck.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you giving us a review about the Samsung range. I can understand your disappointment about the price of the Samsung range.
You are a valued client of Samsung, and your experience matters to us.
Samsung is continuously improving its products and services.
We like to inquire further about your concern with your Samsung Range.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144779869
Thank you for choosing Samsung, and have a great day!
^Rainly
Well worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this stove, especially the four burners. The largest burner is actually two in one so there is enough flame to heat the bottom of a very wide pot. The center grill is a nice feature, but there isn't a long enough burner beneath it to cover the entire surface. You have to keep items like burgers in the middle of the griddle to cook evenly. I also like the fact that It is WiFi enabled and I can control some of the feature on my phone. It is a good looking stove as well.
I would recommend this to a friendGas stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! The quality is amazing and works just as expected
I would recommend this to a frienddefective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heavy smoke coming out of the oven first time I tried to use it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're happy to hear your review, StefanC.
Your oven is where the cooking happens, so every now and then, certain types of smoke or odor are just to be expected. But how do you know what's normal and what's not? Well, three situations affect whether odor or smoke is normal: first use, during self-cleaning, or during normal use. This guide will tell you about each.
Here is a link to "Odor or smoke from Samsung oven - Odors or smoke during first-time use": https://www.samsung.com/us/support/troubleshooting/TSG01110185/
The below link is the user manual for your model. Turn the pages 44-45 (Troubleshooting - The oven smokes excessively during broiling, Excessive smoking during a self-cleaning cycle, There is steam or smoke coming from under the control panel) for reference: https://downloadcenter.samsung.com/content/UM/202207/20220713101924684/NX60A6311SS_AA_DG68-01340A-03_EN_MES_CFR_220712.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145284175), which will help our team pull up your information.
Have a great day.
Melardo
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product.....so far used all burners...especially like the gridle. Very easy clean up.
I would recommend this to a friend
