Customer Ratings & Reviews
- Model:
- NX60A6311SS
- SKU:
- 12374011
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Kitchen stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove I’m really happy with this purchase highly recommend
I would recommend this to a friendSamsung fix your guys mistake
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m giving it a 3 stars because of the right front burner already missed up of having it about 1month and half. Technician said that always miss up on these
No, I would not recommend this to a friendWorst appliance I've owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this Samsung range in November 2021 and it died three days before Thanksgiving 2023, perfect timing. A replacement control board costs $250 and will not arrive until after Christmas. Samsung parts support has been comically incompetent every step of the way and has provided all sorts of conflicting information. In hindsight, I should have done more homework, as I now see countless consumer reviews that mention the same issue. I'd happily install a replacement part myself, but won't give Samsung another red cent for as long as I live. Our GE range will be installed later this week. Fortunately we got this for a super low price at the time, still a colossal waste of money for less than two years of use. Bad product and bad company.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, Matt,
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product, and we would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Mrs.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed, not with the stove but other circumstances being the stove was not able to be installed and therefore not hauled away. Needed to have it installed by someone else and he also hauled the old stove away. You were notified! The money for the installation and hauling away needs to be refunded to me and still has not been done. A REFUND PLEASE!
I would recommend this to a friendSamsung Gas Kitchen Range.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a new Samsung gas range, $ 1,059.00 it worked for about 13 months. The control panel stopped working. ( without it the stove is usless). It is out of warranty, they refuse to make it right. They don't have a repair facility any where near Princeton, Ky. In short, I am stuck with a $ 1,059.99 piece of junk. BUYER BE AWARE OF THIS BEFORE BUYING A SAMSUNG GAS KITCHEN RANGE !!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi WilliamThomas,
We can feel the dissatisfaction you have with this range. We are here to help you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147269011), to help our team pull up your information.
Have a great day!
^Rodel
Very disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am disappointed that my oven does not work. It’s said that the computer went out. I bought it in 2021 and it’s went out in 2023.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MsLove,
We appreciate you reaching out to us. We want to speak with you about the oven and help you get it back on track.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1147047340 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Delivery and install awful.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this oven, The delivery guys drop it out of the truck and hit the ground about three feet up. Did not know this at the time, my neighbor told me later that day. Neighbour wanted to know what was wrong with them. Have warranty if needed. Terrible delivery, NEVER agian!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
This is not the experience we want you to have. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
USELESS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 4 years, use oven just 3 times and stop working. Code error cf2. Technician said Samsung makes stoves to last 2-3 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nancy,
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Here is a link for troubleshooting steps for your range that is showing an error code; kindly choose the one that matches and click the embedded words.
Samsung range or wall oven error codes.
https://www.samsung.com/us/support/troubleshoot/TSG10003529/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147968649) to help our team pull up your information when you message us.
Thank you.
-Ricardo
This range sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is so bad i want to give it a zero but thats not possible so i’ll give it a one. We had to wait 2 months for this range and it seems to be working fine but one of the burners wouldnt turn on and then the same burner its stuck and doing the ticking sound. I wouldn’t buy it again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Just,
Thank you for letting us know about your freestanding gas range. We apologize for the inconvenience of having multiple issues on your burner, including the burner is not working, being stuck, and there's a ticking sound. I understand that this situation is not ideal.
To help you with this, I will provide you with a link that indicates troubleshooting guides for the burner.
Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-cooktop-does-not-work.
For the ticking sound issue, you can check this article.
Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01110180/.
Also, you can check your warranty information on this link: https://www.samsung.com/us/support/service/warranty/NX60A6311SS/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care Support: 1-800-726-7864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144172800
^Rainly
Run Forest!!!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy, owned Samsung Range for less than 5 years. Oven went out and will coat almost $400.00 to fix. A piece of crap!!!!’ Get warranty for sure!
No, I would not recommend this to a friend
