Customer Ratings & Reviews

The range worked well enough for our needs until a year after purchase. My wife was heating up some soup in a pot when she smelled a strong burning odor in the house after 5 minutes. When she came down to the kitchen it was full of smoke coming from the range. She quickly moved the pot off the cooktop and saw the smoke was coming from the burner. It had melted the bottom of the pot! Upon moving the pot though it cracked the glass. Samsung nor Best Buy would help replace the unit. Samsung flat out refused. After six weeks and three third party techs being sent out during that time to assess the range, I finally got a definitive no from Best Buy about any exchange. Samsung's customer service was horrible throughout as they did not want to take any responsibility stating we had purposely damaged the range. The attached photo will show where the pot melted unto the glass. I had found other customers posted online similar issues. Will definitely never buy another Samsung appliance. If it wasn't for the six-week runaround they gave me, I might feel different.

Absolutely love it!! Looks great, cooks great, pre h eats very fast

Was very excited to get this! The convertable oven was a big selling point along with the multiple burner options and hot plate option. Stove worked great at first, then the burners started acting up. If something was on low, it would suddenly go to high and burn whatever we were cooking! The multi burner seemed to only have 1 setting: turbo! Great for boiling water, but not much else (that burner died completely after about 6 months). Oven still works good though. We called for service (which is done by Sears?) and after 3 failed (no show) attempts to get it looked at, Samsung said they’d give us a new one, however, they can’t get us one for about 3 months! Can’t just go to Best Buy and get a new one? Nope! Best Buy did their part perfectly. Our beef is with Samsung.

What a beautiful range! Still very new but loving it so far!

Two weeks after receiving this range there are scratches and bubbling on the cooktop. Samsung will not acknowledge the defect and says it’s a cosmetic issue. I guess their ranges are expected by Samsung to be ugly. I owned my Electrolux electric range for 11 years and never had a scratch or bubbling in the glass and I cook using many different types of cookware often. Very disappointed in the quality, hopefully Best Buy will rectify this situation. I do not recommend this stove and Samsung has terrible customer service.

The glass explodes after one year using it for not reason!!!

Both the range top and oven seem to only work at max heat. Even in I set the stove to low, the main burner just scorches everything. The oven is just as bad, we will try to set the temp to 5o degrees less than what the recipe calls for and take the food out several minutes early, but it's still burned. The rolls in the photo cooked for 8 minutes with the oven set to bake at just 300 degrees. The recipe called for 350 degrees for 12 minutes. Hoping Samsung's warranty process will provide a fix.

I recently bought this stove and the glass top looks like this after frying one time. I had my last stove for 20 years and the glass top didn’t look this way. It also takes long to boil water compared to my old Maytag oven.

Good oven and stove but it takes some getting used to.

The burner caught fire, I returned after 3 weeks. Hard to keep the surface clean.

I enjoy being able to just use the top oven, both or entire oven.

I have yet to use my new stove as it was just installed yesterday but I love it!!

I have only own this stove for a couple of weeks. It has like bubbles on it. I read that this is a defect of this stove, I'm not happy how it already looks

Burner without in 10 months on the main burner that we use every day.

The temp burns food in oven. Stove heat stressed discoloration. After one use

This is our third stove in 15 years and easily the best one we've ever owned. We bought it for a bunch of reasons (aside from our old stove not working), starting with the Flex Duo chamber. My wife always wanted a double oven, but traditional double ovens had two small spaces to cook, which was not a goal of ours. The flexibility of separating the large main oven into two small ovens and the brilliant door design to allow access to the top oven separately is really a great feature. We also like the controls. They are very intuitive and allow a lot of control over the cooking process. One of my goals was Alexa integration and this stove also checks off that box. It took a bit to understand the process for connecting to the app (and then Alexa) but I figured it out rather quickly. I think this part is a work in progress, because I can use Alexa to turn on the stove (which she does) but then Alexa adds that she couldn't connect to the stove (after she did). The oven heats up quickly and does a good job of maintaining temperature. We tend to use wireless meat thermometers (Meat Stick and Meater) and they read the ambient temperature as well as the internal meat temp, and the oven was easily in range of the target temperature the whole time. The cooktop is well laid out and the elements heat quickly. We have yet to try the air fryer - we use a countertop one all the time and this was a selling point, The extra Air Fryer tray is a bonus, as well as the stovetop griddle. I fried up some Pastrami on it, and the food cooked quickly and evenly. It does stay hot for a while, so be careful when picking it up after you are done cooking. Time will tell how durable this stove is, but the design is terrific and it appears to be very well made.

This range is really nice. It does have the smart home connectivity and options I was looking for. The split oven operation takes a little getting used to. The general operation is great, heats quickly and is easy to keep clean. The included griddle is ok. I don't like how it does not have a position when in use. It just slides on the glass. If they could put a positioner for when in use, that would help. The storage drawer is small, and is really just for the accessories for the stove, nothing else. Otherwise, I would purchase again. Oh

Works really well. I enjoy the air fryer features. And the stoves get really hot quick.

We had this range for over a year now. I like almost everything about it, it provides accurate heating and cooking experience, a great dual convection option, dual oven operation and very nice and flexible stove top burner placements and options. The smart app connectivity is wonderful- we left kids alone at home and knew that they started heating up the stove. Being able to see notifications on the phone while away from home gave us peace of mind. One thing I'd improve is the burner knob operation - one some burners the knob seems to have trouble staying in the position that can provide constant heat with the highest temperature mode, instead it is operating at 95%.

I love the new look and how advanced it appears. Love the convection and air fryer features. I was not accustomed to how fast things cook, so some of the first items baked were more "done" than I like. Overall I love the new features. However, there are some caveats that are not clear in the promotional material about this Dual/double oven and griddle. #1 The griddle does not stay where it is placed. When flipping or cooking, the griddle moves off the heating elements. #2 the dual oven. The insert is great for doing Air Fryer, however regular baking (non convection), needs to have the insert removed. A bit of a hassle to remove and store. #3 Documentation. Finding the entire user manual was extremely difficult! Took me 1.5 days of googling and searching the Samsung support website. Finally, someone pasted the full URL to download the manual that explains the features in detail.