Customer Ratings & Reviews
- Model:
- QN65Q6FNAFXZA
- SKU:
- 6202109
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the exceptional picture quality, easy setup, and affordable price of the 65" Class - LED - Q6F Series - 2160p - Smart - 4K UHD TV with HDR. Many users rave about the vibrant colors and excellent gaming experience. While some find the remote control challenging to use, most agree that the overall value and quality of this Samsung TV make it a worthwhile investment.
This summary was generated by AI based on customer reviews.
Satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t above my expectations or below. Decent picture
No, I would not recommend this to a friendBrand response from Samsung
Posted .Martin,
Our 2018 Q6F Series features a billion+ shades of Q Color with 100% color volume, Ultra Slim Array, HDR 10 plus, Auto Game Mode and more, all designed to give you the best in lifelike, crystal-clear viewing enjoyment from the darkest to brightest scenes.
I am sorry that you are not too impressed with the viewing experience.
If there is anything we can do to further assist and improve your user experience with the Q6F TV, please do let us know by contacting Samsung Customer Support via any of the options here:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Samsung Ambassador
Picture not always sharp
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At times my wife and friends made the same comment
I would recommend this to a friendBrand response from Samsung
Posted .Earl,
I am sorry to hear that you were not happy with the picture quality of your Q6F TV.
Here are a few tips that may help you better enjoy the viewing experience:
1. The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.
2. HDMI cables are recommended for optimal HD viewing.
3. The TV also offers custom settings, allowing you to adjust images to your preference.
4. The quality of streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that would automatically adjust the image quality based on the network bandwidth.
Please know that Samsung Customer Support is always happy to assist you with image quality adjustments tailored to your preferred viewing experience.
Simply phone us at 1-800-SAMSUNG (ask for TV)
You can also LiveChat or email us by copy-pasting this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Ambassador
- Pros mentioned:Color
Had to return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gray spots showed on screen, awesome colors.. I researched more it might be bc the q6 has edge lighting. I feel a $1500 tv shouldn’t have issues within the first 3 days of use
No, I would not recommend this to a friend Average with no PIP
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent WAY TO MUCH for a TV that’s beyond average. I how does the TV not have picture in picture in 2019... I win streaming TV promotes HD antennas... hmmmm I bet it is due to Nielsen ratings.
No, I would not recommend this to a friend$2k TV stopped working at 2.5 years. HDMI done.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful TV that doesn't last. After less than 2.5 years, the HDMI inputs no longer works. You would think a $2k TV would last a few years at least... not this one. Won't ever buy Samsung products again. A couple weeks ago the $500 Samsung speaker we purchased with it stopped working. Best Buy isn't much help either. No support from them because we didn't want to spend another $500 "insuring" these products. Imagine peddling junk products and telling customers, "SOL".
No, I would not recommend this to a friend- Pros mentioned:Ease of use
The television is great and works well.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup and does everything we need it to with out being too complicated. Easy to connect to internet and other devices.
I would recommend this to a friendBrand response from Samsung
Posted .Skyline,
I am glad that you are happy with the viewing experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
Horrible lag
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this TV for 2 days now and that's enough. Horrible lag and pixel shadows when there's movement on the screen. I've tested it with multiple screen settings, TV shows, movies, sports, and video games. Will be promptly returning this TV.
No, I would not recommend this to a friendBad experience.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just 2 weeks old and there is a line in the screen, contacted Samsung via email, so far no response from them , now i have to carry this heavy tv to the store ! And see if i can get another one or money back ! So dissapointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Badluck1,
I am sorry to hear that you are experiencing issues with your Q6F TV and have not yet received a response back from our Customer Support.
Our Samsung Customer Care team work hard to make sure we will call back within 24-48 hours upon receiving a service inquiry.
If you do not receive a call back within this period, please do reach out to us again.
LiveChat or Email us by inserting this link into your browser: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513
- Samsung Ambassador
Samsung Silliness
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced smart tv . Nothing different than the model 3 years ago .
No, I would not recommend this to a friendBrand response from Samsung
Posted .RealTech,
Our QLED TVs offer the brightest and most vibrant colors on the market.
The Q6F is certified to deliver 100% color volume. with billions of shades, making movie nights spectacular and enabling you to experience the sport as if you’re in the stadium. It is also designed to be viewed in any lighting condition and is the best at delivering the brightness required for the latest HDR content.
Best yet, we back all our QLED TVs with lifetime burn-in free guarantee, taking off the worries off your mind when you enjoy the premium home theater experience.
If you need further assistance, please know that Samsung Customer Support is here to help, and can be reached via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
Thank you for taking the time to share your user experience. We greatly appreciate your feedback and purchase.
- Samsung Ambassador
Not as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is having slowness and not like we expected from product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Vicky,
I am sorry to hear that you are experiencing issues with your Q6F TV.
Please let us help you with a solution so that these concerns do not detract from your overall viewing enjoyment.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
- Samsung Ambassador
Brought home and screen was dead
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up and turned on to find out screen was bad, brought back and bought an 8 series
No, I would not recommend this to a friendNot happy with tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought wrong tv is not as good as I though sound is
No, I would not recommend this to a friendBrand response from Samsung
Posted .DollyXX2,
I am very sorry to see that you are not happy with this 65inch Q6F TV.
So that we can better understand your disappointment and help you with a solution, please contact Samsung Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to hear from you soon.
- Samsung Ambassador
- Pros mentioned:Ease of use, Picture quality
The one!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After doing more research than a PHD student, I purchased the Vizio P series, which did have a nice picture BUT took 30-50 seconds to turn on! Beyond annoying! After a week, I broke down & decided to spend a few extra bucks & purchase the Q6. What an upgrade! Picture quality great. Responsiveness amazing. Remote awesome (controls all connected devices & simple to use) . Speakers terrific. Ease of navigation fantastic! Love the ambient mode & stands that hide the ugly cords. Sorry Vizio - I tried but you are not even in the same ballpark. So happy I switched to the Samsung Q6 - we will be very happy together!
I would recommend this to a friend - Pros mentioned:Picture quality
Great Picture and color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can see seat beads and everything with this TV
I would recommend this to a friendBrand response from Samsung
Posted .donald0722,
I'm very glad to see that you are happy with our Q6F QLED 4K Smart TV .
However, you have given this model a 1-star rating, which is the worst rating possible.
If there is anything we can do to assist you and provide solutions to improve your experience to 5 stars, please contact Samsung Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to hear from you.
- Samsung Ambassador
Not great and misleading product name
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung QLED is NOT an OLED television. It is much inferior
No, I would not recommend this to a friend- Pros mentioned:Picture quality, PriceCons mentioned:Motion blur
Amazing TV at a great price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is worth every penny , especially at its sale price. The picture is outstanding thanks to its vibrant display of colors in 4K. Standard definition content and HD alike both look great as well. The blacks are deep and uniform across the entire scene making this a TV a great panel for dark room viewing. It is in fact an edge lit TV which I suppose on paper isn't as good as a full array panel. However, to my eyes it looks phenomenal. Motion blur is non existent which is great for gaming, sports and fast action movies. I originally bought the Sony x900f which was also a great TV but not for its hefty price tag. I returned it for this TV and could not be happier!
I would recommend this to a friend overall bad tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is to bright and very flickery. Poor quality picture color and no where near what a 4K tv should be. Beware and don't buy I bought an lg qled 55 in tv instead and it is amazing! Sacrifice the size and get better quality. Got the lg on sale for same price.
No, I would not recommend this to a friendsound doesn't work correctly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want an exchange. This seems like it would be a good TV
I would recommend this to a friendBrand response from MrSamsung
Posted .Tomm,
I am sorry to hear that you are experiencing issue with the sound of your Q6F TV.
Please give us the opportunity to assist you by contacting Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
Tv power issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it worked good for 2 years. but after 2years, it started to act weird. tv restarts every 2 mins. didnt expect this type of service from samsung.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great picture bad shelf life Wings
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought About three years ago absolutely fell in love with the picture. Great performing TV felt like we had a quality product. Recently while watching a lot of hockey I noticed the middle of the screen was turning dark. Tried self diagnostics. Try to check in picture settings and still it happened. Over the last month that has gotten worse in Internet detectives think LEDs are already starting to fail. As a TV is only a few years old and a quality brand we’re having hard failure so soon. TV should last longer than three years, especially paying optimal price for a namebrand..
No, I would not recommend this to a friend