Customer Ratings & Reviews
- Model:
- QN65LS03FAFXZA
- SKU:
- 10187584
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Samsung frame
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, it's the best investment I could have made in television. Everything it says is great, the graphics and everything
I would recommend this to a friendGreat tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv. Do not waste your time or money on the install service.
I would recommend this to a friendIt’s nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. I love it. Looks like a real painting. Love it.
I would recommend this to a friendGreat TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great TV. excellent picture quality. Art mode is really nice!
I would recommend this to a friendPoor quality dark lighting and terrible customer s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv had blotchy white areas which seem to be a problem with this series. HDMI eARC port is very finiicky. Even tried it with a samsung sound bar. Bought different high quality HDMI cables. Just not worth the money. Also sucks that you have yo join a subscription to get the paintings and images for the frame. Should be included. Tv aside I wont buy from best buy again. They trapped me with this purchase based on their 14 day return policy (I was 17 days out) because I wasnt a member. Even offered to become a member or would accept store credit and even purchase a different TV from best buy. No dice. Im out more than a thousand bucks because of these policies. Dont buy from best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Zhasanali,
We appreciate your input on Samsung’s Frame TV. For non-TV related concerns regarding Best Buy policies, we recommend contacting Best Buy directly.
If your TV's image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
We'd also like a bit of info regarding the HDMI issue you've briefly mentioned in order to assist with this. Please contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Worst decision ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still have the tv not set up in my house. I had my appointment canceled the day of 3 times. I had the wrong services sent out for service two more times. I’ve been hung up on my reps. And I still again have not received an appointment for set up for a purchase on 11/29
No, I would not recommend this to a friendBrand response from Samsung
Posted .SethC,
It appears your 1-star review for the Samsung Frame TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.
If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist
Best buy are CON artists
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy is garbage. I bought brand nee Samsung TV Frame and they gave me a refurbished One connect box that doesn't work properly. I bought it on Oct 26 and didn't get it shipped until November and their window for returns was on Nov. 14th. Lol By the time i realized the Earc hdmi port doesn't work, was today on Nov. 16th.
No, I would not recommend this to a friendBrand response from Samsung
Posted .WilliamW,
Please know that you're leaving a review and 1-star rating for The Frame TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.
If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Specialist
