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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens at 10 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 324 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.4 out of 5 stars

  • Sound Quality

    Rating 4.0 out of 5 stars

  • Brightness

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are pleased with the picture quality, describing it as beautiful and bright. They also appreciate the easy setup process and the 8K resolution, calling it awesome. While some customers have concerns about the price, others highly recommend the TV, especially for gaming with the PlayStation 5.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 324 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Really made a huge difference

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had every Samsung flat panel since they started and yes this one made a huge difference for me so clear and beautiful. You can really notice the difference from 4K . I totally recommend this 8k it’s awesome. I’m a total Samsung junkie but it is awesome. And if you can swing it the Q8500 sound bar rocks with this tv . Good luck

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    4K to 8K

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Longtime Samsung product buyer. Great picture and vibrant colors. Upgraded from 4K to 8K and I didn’t expect to see that big a difference between the two, but it is very clear. The images that are not even 4K pop more than they ever have even with the 4K tv. Black are as black as any other tv on the market. Did notice the lines that people complained about, but only because of the reviews I was looking for them. Not the distraction to me when watching tv or gaming that others have stated it being. Maybe it’s just me. Either way, I’m happy with my purchase for now.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've only had this tv for about 4 weeks and so far we love it. Beautiful picture and easy to navigate the app menu. One feature I really like is the one piece center stand. We also bought the sonos arc sound bar and it fits perfectly under the tv.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Samsung 65" 8K UHD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV has a great picture. It was easily mountable and very thin, not taking up much room. Controls are easy to use. I can't wait until the networks begin broadcasting in 8K.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Highly recommend, Samsung quality product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This t.v. Is absolutely amazing. Picture is very sharp, I also have a 2019 Q60 Samsung sound bar hooked up. If you are looking for a new tv I would highly recommend this one. P.s. you will definitely want 2 people to help you set it up tv with stand is very heavy

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Brilliant Display!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the most expensive thing I have ever bought. And worth every penny! This is my first 8K TV. The picture is outstanding, the sound is outstanding, brand is superb! The experience was a blast getting her in here, the moving of these things was a blast. And now I just need to use them. There is no wrong way to eat a reese's. But for whatever my needs are I know Samsung will fulfill it. This sucker will be my screen for the next generation systems when they come out later, hopefully this year (With the pandemic and all). Hopefully I am able to shake some stuff to the core with this one. Wish me luck!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      ApplePie,

      I am glad that you are enjoying the exceptional picture and sound experience delivered by the Q800T 8K QLED TV.

      Not only does it show 8K resolution with more than 33 million pixels on the screen -- four times as many pixels as conventional 4K TVs, it also upscales lower resolution images to 8K, powered by proprietary artificial intelligence (AI) processing technology.

      Object Tracking Sound is a latest feature that brings you the powerful cinematic surrounded sound with 6 speakers firing from top, bottom and sides, following the movements in each scene that makes you feel as if it's happening around you.

      The new Ambient Mode Plus turns your TV screen into a decorative yet functional display feature. With 102+ Contents, newly added 'Ambient Vibe' and 'Routine', and improved 'My Album', you can use it as an info panel, a display for a personal photo collection, or a decorative wallpaper that blends into the surroundings.

      Should you have questions, please contact us at 1-800-SAMSUNG and a representative will gladly help you.

      You can also reach us via LiveChat: http://www.samsung.com/us/support/contact

      Or by Facebook Messenger: https://www.facebook.com/samsungsupport
      Find us on Twitter: https://twitter.com/SamsungSupport

      Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F.
      Registration gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Thank you for taking the time to share your positive experience and for choosing Samsung.

      -Samsung Ambassador Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV for both humnas and cats!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing TV. Stunning picture quality, great brightness, and a solid OS (Tizan). Also, ambient mode also keeps it from looking like a monolith in the living room. Finally if all that's not enough, our cat loves it too!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome easy to setup and beautiful quality. Sound is probably better with a soundbar

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Samsung 65” Q800T

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set. I have an older 4k UHD 65” Samsung downstairs. This 8K system is brighter and sharper. The menu has many more features and more responsive than the older unit.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    8kTV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super amazing for gaming smooth running at 120hz looks realistic

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent Products

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 65" Samsung Q800T is a great product. It has all the newest features and I have added my favorite apps. The picture and sound quality are excellent and the processor is second to none. I also added the Q850T sound bar and a Sony UltraHD Blu-ray player. I am very pleased with all three!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv Qled

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv best 8k Qled best best best best best best best best best.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Wow!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to 8k and I have to say WOW... what a great TV. I love the colors and 2.1 hdmi for my PS5! I can’t wait for more content. I’d recommend this for anyone who is trying to future proof!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best picture I ever seen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung - 65" Class Q800T Series QLED 8K UHD Smart Tizen TV. Is one of the best. The picture is amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV horrible voice connectivity issues took forever to solve now that they are couldn't be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv after 2 years

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great TV we still have it after 2 years.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    8K TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased 5 Samsung TV and this was the only one I had a problem with. On the lower right side of the screen there is a 4 inch white digital box being displayed on it even after I turn the TV off. I contacted Samsung and they got back to me a week later saying Best Buy will contact me to have it replaced. I don’t know if this is a problem only with the 8k TV’s. Still waiting for that call.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture, user friendly, and easy to use!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung missed it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived with a broken panel and had such high hopes for my new Samsung since my old 52” Touch of Color still looks great after 10 years. Much to my dismay, I see their quality has gone downhill. Even if this TV arrived without a broken panel, the panel itself looks like a 1” think piece of plastic from a side angle, leaving a huge gap for other components in the TV for an eyesore wall mount setup. Specs look great, pics look great and website does a great pump job but after experiencing it and seeing the materials myself, I cannot recommend this TV to anyone at this price point.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      DesertApollo:

      I am sorry to hear that your Q800T arrived with a broken panel. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.

      - If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
      - If you have an extended warranty you can reach out to them to have service processed.
      - If you're within the one-year warranty, please reach out to Samsung Customer Support so that we can provide troubleshooting or begin warranty service.

      1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
      2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport
      5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

      If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Solutions Samsung

  • Rated 1 out of 5 stars

    Unwatchable

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you watch TV after dark don’t but this TV. The screen scatters indoor light into a spectrum across the screen and makes it unwatchable I am surprised Samsung let this product out with this huge flaw. I have always been satisfied with no other Samsung products.

    No, I would not recommend this to a friend
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