Customer Ratings & Reviews

Unfortunatly, the TV had sound issues. When I called the local store number for support, instead, I got someone else after waiting on the phone awhile. That person was no help. I called the local store once more with the same result. This time, the person was very helpful and walked me through reset of the TV and the sound came back. After a couple of days, the same problem again and I did the reset process once more and it worked. Great, except I am not going to unplug this brand new TV every time it decides not to work. My next call to the local store, again took me somewhere else. This person did not want to listen to me. Told me to take the TV back for replacement. I asked if they could make a note on my account so I would not have to go through all this again at the store? They said to "just take it back," So there was stress that I could not coordinate with the local store I was coming. I had to pull the TV off the wall and load it up and hope the employee at the store would work with me on this. Fortunately, the return was easy, but because I could not even call the local store for support, I decided I don't want to do business with Bestbuy. I got my money back and shopped elsewhere.