Customer Ratings & Reviews
- Model:
- DVG50R5400V
- SKU:
- 6322987
Rating by feature
- Capacity
Rating 4.4 out of 5 stars
- Dry Time
Rating 3.7 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the 7.4 Cu. Ft. Gas Dryer with Steam and Sensor Dry's excellent drying performance, ease of use, and large capacity as significant advantages. Its quiet operation is also frequently praised. The spaciousness of the dryer is another positive aspect highlighted by users. Overall, customer feedback points to a highly effective and user-friendly appliance.
This summary was generated by AI based on customer reviews.
Pass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you but this model you must also buy a water hose. I’m not a fan of the drying cycle options as it feels to me that they don’t actually make sense for the type of clothes you are drying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having concerns with your Samsung Dryer. I have some helpful information to provide you. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
Dryer Does Not Work Properly
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung 7.4 Cu Ft Gas Dryer with Steam and Sensor, Black Stainless Steel has been installed since Feb of 2021, so is 1 1/2 years with us and now is not drying clothes. The vent has been inspected and cleaned, and it did not solve the issue. We only do laundry a couple times per week for 2 adults. This should not happen, so please be advised not to purchase. $1,000 for a dryer should not last less than 2 years.
No, I would not recommend this to a friendDisappointed in Samsung
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a Samsung Technology customer for years....laptop, two televisions and a washer and dryer. Have been very happy up until now. Our dryer motor failed after only 18 months of use. It has been slowly failing for 45 days until it completely stopped working. $449.20 later, it is working again. I would not recommend this gas dryer to anyone. Besides the motor failure, it usually needs at least 2 drying cycles to completely dry the contents
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Brian, I understand you are having issues getting dry clothes from your Samsung Dryer and know that is not pleasing. I want to provide you with some helpful information to ensure you are getting the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any additional assistance, we are here for you via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143675851. We want to welcome you to our family and thank you for choosing Samsung. ^Brad
Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to purchase this dryer, I bought the washer first and absolutely loved it. Unfortunately this dryer takes forever to dry!! I am working my way through all the settings but I have to dry the clothes 2x just to get the job done. It’s so frustrating! It slows down the process of drying clothes...... I would not recommend it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Dryer. There are several important things that should be checked to ensure you are getting the best performance from your washer. Let us find a resolution to your problem by checking out this link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
- Pros mentioned:Overall performance
returned it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer was fine but the matching washer was not good at all. Exchanged the pair for an LG front loader set.
No, I would not recommend this to a friend Horrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer was not working properly. Brand new dryer and clothes were not drying
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your dryer not drying the clothes properly. I have the best practices for you to get the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
Poor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst purchase I have ever made, you have to run each cycle twice most of the time for your clothes to be completely dry so your using twice the electricity and gas for each load. Please look at other machines before considering this one. This is also true of the washer. Both machines were properly installed and are being used correctly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer,
I see you are having issues with your Samsung dryer not completely drying your clothes and understand how frustrating that must make you feel on a new appliance. We can definitely take care of these issues you are experiencing. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any assistance, contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143310125. We thank you for being a part of the Samsung family. ^Brad
Horrible service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately since I bought this I have not been able to use it. Best Buy repair services hasn’t been here to repair it for 2 weeks now. So I have not been able to use it. Best Buy geek squad is horrible & Samsung doesn’t know what they’re doing. Regretting the purchase 100%
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144601684.
-Noraina
What steam function?
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for the "wrinkle away" function. Every time I use it, I open the door to find a sopping wet shirt. Waste of time and waste of money. Larger loads don't dry - well the sensor things they did - but they are not completely dry. Switched from GE to Samsung and have never been so disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with you getting the best performance from your dryer. Always remember when running a Sensor Dry cycle there is a load requirement for your sensor to sense your clothes properly. See link below:
https://www.samsung.com/us/support/answer/ANS00080262/
Thank you for choosing Samsung. ^Brad
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. 2nd one and it too didn’t work correctly. The installer did not check for a gas leak. Had major leak in home. Whole house smelled like gas. Thank GOD we didn’t strike a match or try to cook anything.
No, I would not recommend this to a friendVery difficult to use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing with this product. It is very difficult to use. I wish I would of went with something else. I would not recommend it to anyone. Plus now it is not working, I keep getting a UB, unbalanced code every time I try to wash clothes.
No, I would not recommend this to a friendDryer is Shutting down after 5 minutes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this dryer for 3 weeks and it is completely shutting off after 4 minutes of use. Doesn’t play the music or anything, just completely shuts off. This is unacceptable and has only been used a handful of times.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DWoods! This link (https://bit.ly/2Ruxsjt) has troubleshooting steps to follow if the dryer will not start. Though you are experiencing a slightly different issue, the steps are the same. ^Jecca
Not really recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered my washer dryer and dishwasher a month ago and they been telling me 2 times that they were coming to install it at this date and they keep changing the date
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144603991.
-Noraina
steam doesn't work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.takes forever to dry ,stops before clothes are dry.not what it's cracked up to be.waiting for service which they screwed up the times ,have to wait two weeks ,stilll waiting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much for your patience during this time. We hope you'll be back to enjoying your fully functioning dryer again soon. ^Jecca
Read my review of the matching washer !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just like the matching washer great looking dryer but you can’t load to more than half capacity without it going into safety mode and will not dry properly !! DONT BUY !!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much for providing your valued feedback about this dryer. ^Jecca
Poor quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer needs multiple cycles to dry the clothing. I had another one that was electric that had a much better quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out. We appreciate you taking the time to share your feedback about your dryer. I understand you're having an issue with your dryer not being able to dry immediately after one cycle. I do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have and we would like to help through with this experience.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ to guide you on the issue. Just click on "Dryer is not hot enough".
I am also providing this link https://www.samsung.com/us/support/answer/ANS00051022/ to guide you for the cycles, settings, and features on your Samsung dryer.
Another link that you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/ as this link has all the troubleshooting guides, links, videos, and other references that you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144207879.
-Noraina
Helovedme1
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just to dry two cozy blankets it took me 3hrs, and in my other clothes took long as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having issues with your Samsung Dryer and I would like to offer some help. I located some helpful information I can provide to ensure you are getting best results. See link below: https://www.samsung.com/us/support/troubleshooting/TSG01000999/.
Thank you for choosing Samsung. ^Brad
Don't do it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality of parts II repair since 2020 would not recommend this product to my worst enemy
No, I would not recommend this to a friendDenzel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad customer service I tried to talk to a manager 10 time but no one got back to me yet
No, I would not recommend this to a friendBad dryer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped spinning after 2 years. Do not recommend to buy this dryer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Edddie,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it stopped spinning after 2 years. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001987/ to guide you on the issue.
I also recommend you check this link https://www.samsung.com/us/support/answer/ANS00051022/ for the cycles, settings, and other features of your Samsung dryer.
You can also check this link https://www.samsung.com/us/support/service/warranty/DVG50R5400W/A3 for the warranty information of your dryer. Your unit has one year warranty of all parts and labor.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144312482.
-Noraina