Customer Ratings & Reviews
- Model:
- DVE54CG7550VA3
- SKU:
- 6579290
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
The WORST customer service and still no W & D!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How am I able to write a review when I still have not received my washer and dryer that was ordered 8 months ago? Poorest communication ever with Best Buy. Can not talk to anyone in the store when you call or in person. Customer service is not in the US. Not one person can tell me when these will get here. I can’t cancel and get my money back or they will not refund and actually charge me as bought in a promotion! How can they not return the $1500 so I can get a washer and dryer in a timely manner?? Shows me ordered in July. I did not. I picked up the rest of my Samsung appliances in July that I ordered and paid for the same day in May. I am told they are to be calling me with an update. Still no phone call or communication. Samsung says they are in stock when I call them and would I like to order?? Please fulfill the order I already have placed!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand that your overall purchasing experience can be frustrating.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to follow up on the order. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Would like better if play/pause button worked bett
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it only issue i have is with blankets ive had to dry it twice and the play/pause button is really hard to get to work hoping i can get it fixed or replaced
I would recommend this to a friendBrand response from Samsung
Posted .We want to ensure that you have a better experience than what you are currently having with your dryer, ThomasT. Let us help you.
Here are simple steps on what we can do if the buttons of your dryer are hardly responding and the blankets need to be run twice a cycle. Please click the links and hyperlinks for tips.
The control buttons on the Samsung dryer do not work or respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001992/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146626302, to help our team pull up your information when you message us.
Have a great day.
-John
Not drying..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice features but does not dry at all, Normal cycle leaves clothes damp, and has to be run a second time to complete the job
No, I would not recommend this to a friendBrand response from Samsung
Posted .The dryer goes hand in hand with your washer, Kmooty. Let's get the information you need to ensure your dryer provides the best performance.
The links below will help ensure your dryer completes a cycle and guide you in getting dry clothes after each cycle. Please select the scenario that best fits your situation and learn more by watching the embedded video and checking the hyperlinks.
Clothes are not dry after using Samsung dryer:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Should you need more assistance with the dryer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148380182) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Delivered with a defective motor.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new dryer was delivered with a busted motor. Samsung came out and replaced motor, and it works great now, but definitely shouldn't have been delivered defective.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this dryer. We got the set samsung washer/ dryer. The washer works great. The dryer takes many cycles to actually get our clothes dry even with a light load. We have had it for a month and a half and if we could still return it i would.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We aim to provide you with a hassle-free experience using your dryer. Let us help you.
Below is a link to help you resolve issues with your dryer not drying your clothes thoroughly. Please select the option that best fits your experience. Please click on the embedded word and watch the video if prompted.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148854050) to help our team pull up your information.
Have a great day.
^Camille
Broke after less than 2 months use.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered on November 1st and today is December 29th and dryer had a loud bang and quit working! I did take the extended insurance and another type of insurance. They will deliver a new unit on January 9th. Hopefully better luck with the new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrendaC, we know the frustration you felt if your newly purchased dryer quit working. We want to speak to you directly to provide you with an update on your replacement dryer,
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148039167) to help our team pull up your information.
Have a great day.
^Camille
Bad Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dryer ever. Thin blanket takes well over 2 hours - and still pretty wet when you take it out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JudyB,
We understand that dealing with a dryer not drying well can be frustrating. Let us help.
The link below contains information on what to do when the dryer's heat is not enough to dry the clothes completely. It also includes other links for cleaning the dryer, running a vent blockage test, and error codes (if any).
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
You may also check pages 55-56 of the user manual for other recommended actions if the dryer does not dry or dries unevenly.
https://downloadcenter.samsung.com/content/UM/202312/20231228085418633/OID63027_IB_DV7550C_EN_231222.pdf
Lastly, we have provided the guides for the dryer's cycles, settings, features, and the recommended laundry load size for the dryer, which we suggest also checking.
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149411862) to help our team pull up your information when you message us.
Thank you.
-Angelica
Nope!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t dry completely. Damp pockets, waistbands thicker material. Had to continuously restart and it kept turning off. I’m not babysitting a dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jill,
We understand that dealing with a dryer not drying enough and keeps turning off can be frustrating. Let us help.
The below link contains information on what to do when the dryer's heat is not enough to dry. It also includes other links for cleaning the dryer, running a vent blockage test, and error codes (if any).
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
The link below contains the troubleshooting steps when the dryer keeps turning off.
Samsung dryer loses power or won't turn on:
https://www.samsung.com/us/support/troubleshoot/TSG10000730/
You may also check page 56 of the user manual for other recommended actions if the dryer dries unevenly.
https://downloadcenter.samsung.com/content/UM/202312/20231228085418633/OID63027_IB_DV7550C_EN_231222.pdf
Lastly, we have provided the guides for the dryer's cycles, settings, features, and the recommended laundry load size for the washer and dryer, which we suggest also checking.
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148146185) to help our team pull up your information when you message us.
Thank you.
-Angelica
Never shipped
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order never shipped, waited 2 months, order kept being pushed back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how you feel about your overall purchasing experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need to follow up on the order status. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Samsung Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would be nice to give a review but unfortunately you have not even delivered it yet. I was told it would only take less than a week. Still waiting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Do Not Have it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not received it yet. Don't have it yet Dont have it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DeborahH,
Thankyou for choosing Samsung for your appliance needs.
Should you need support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Poor Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received all scratched up. Makes the blue color look of poor quality
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This a great dryer. Very quiet and efficient. I would highly recommend.
I would recommend this to a friendSamsung 7.4 Smart Gas Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend this Samsung dryer. It operates quietly and efficiently and senses dryness level so it’s energy efficient. Lint screen is easy to access and empty.
I would recommend this to a friendGood product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is good for large loads and dries well.
I would recommend this to a friendMust have for any pet owner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pet Care options makes the difference when compared to the normal model, will recommend to any pet owner.
I would recommend this to a friendDryer perfect for a family of 9 plus dogs!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome dryer! Bought the washer first from a different vendor only to realize my dryer couldn't keep up with the new capacity of the washer. Best Buy was the only place I could find the matching dryer with free delivery as a perk! Didn't take long at all to receive and drivers were very courteous. First time buying an appliance from Best Buy and was very pleased! Will shop here first next time!
I would recommend this to a friendGreat dryer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to operate, nice looking, large capacity. Nice notification sound. Love it!
I would recommend this to a friendDryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recommend especially for the size. You can do more clothes and less loads!
I would recommend this to a friendLove the filter!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really loving this dryer. There are times I see water in the ground - but I’ll have to investigate still as it may be the opening in the back that is for a water hose. Otherwise will have to have it looked at. This wouldn’t have kept me from buying it again, as electronics are always difficult to gauge/make everything perfect.
I would recommend this to a friend