Customer Ratings & Reviews
- Model:
- DVG54CG7150DA3
- SKU:
- 6547610
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the 7.4 Cu. Ft. Smart Gas Dryer's overall performance and large capacity, finding it efficient and perfect for even king-size comforters. The dryer is also praised for its quiet operation and effective pet hair removal. Positive feedback also highlights the steam functionality and the aesthetically pleasing color.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Great washer dryer set
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. The installment was also very hassle free.
I would recommend this to a friend Very reliable!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and easy to install. You can connect your phone to it easy
I would recommend this to a friendToo expensive not to work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within days of purchase, it wasn't fully drying our clothes. We had to restart it, reset it and we still have to dry items twice sometimes. 8mos later, the drum isn't turning. Very disappointed so far.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NoraM, we understand how you feel about the dryer not drying the clothes. Allow us to help.
We recommend checking the link below if your dryer does not dry your laundry. Please select the option that best matches the issue you are experiencing. Kindly click on the embedded word and watch the video if prompted.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Here is a guide if your dryer drum won't spin. Please click on the embedded word and watch the video included.
Samsung dryer turns on but doesn’t start or spin
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150338559) to help our team pull up your information.
Have a great day.
^Camille
Great Dryer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced our older dryer and this one hasn’t disappointed us. Love the gas option to save on electric bill.
I would recommend this to a friendRegistered Nurse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product for a fair price. The Best Buy representative was also very helpful and informative.
I would recommend this to a friendReview
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the color fits in my cubs room very nice quality
I would recommend this to a friendNot truthful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer dryer seem ok. I am extremely disappointed in Tim the Appliance manager. He talked us into getting a Best Buy credit card stating that we could apply the 15% reward on our upcoming bill. I found out from Citi that this is not true. Tim should be fired for lying to me and my wife.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Danb,
To better address your feedback on how your customer service experience went, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
TERRIBLE EXPERIENCE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible dryer. Having nothing but problems. The samsung customer service is the absolute worst. Its a shame because im a samsung loyalist and they really let me down
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RickD,
We would like to inquire further about the matter with the dryer and assist you as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Love it!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dries so much faster than my previous machine! Yaay!
I would recommend this to a friend- Pros mentioned:Overall performance
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer looks great it just doesn’t dry clothes. It takes two sessions of hour and half to get large items dry. The dryer doesn’t get really hot even on highest heat settings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment about the drying performance of your dryer. Let us help.
When drying large, bulky items, fill the drum to about 3/4 full. Do not add items over this level, as they need to tumble freely.
I have shared a link below about the steps if the clothes are not dry after a cycle. You can select the nearest issue by clicking the radio button. Please watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146827071, which will help our team pull up your information.
^Rainly
Love the short time to dry
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had old dryer,drying time cut in half love interior light in dryer
I would recommend this to a friendBrushed Navy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Gas Dryer ever !! I would give them an excellant rating
I would recommend this to a friendAwesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome dryer! Cleans up all my kitty glitter! :)
I would recommend this to a friendUnit never worked after "professional" install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this unit delivered/installed by Best Buy a week after purchase.... techs told me everything was verifed working - attempted to use the unit later the same night. No heat generated at all. Electronics/HMI malfunctioning. 100% lemon out of the box. 0% quality assurance. 17 days between purchase and service appointment. Nevermind the product, why would anyone even want to go through Best Buy service???
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
unable to give a review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not recieved the washer and dryer. I do not get it until January 6th
I would recommend this to a friendBrand response from Samsung
Posted .Hello MichelleK,
Thank you very much for choosing our products for your laundry needs. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Still haven't received item
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am disappointed in Best Buy. I chose to order from bestbuy.com vs directly from Samsung which was my mistake. Even now I am still waiting for this dryer to be delivered. Waiting with the new delivery date of February 12 because best buy didn't have dryer in stock in time for my scheduled delivery date of January 6th (FYI I ordered this in November). When I called to reschedule I got put at the back of the line. FYI I can order this same item from Samsung and only have a week wait. Even though I ordered in November my placement of waiting for this item got moved to the back of the line and the rep couldn't or wouldn't move me to getting the first available. Rep stated she would contact me the following week to see if she was able to move up my delivery date but its been almost a month and no reply. I've never had such a bad experience with best buy as I've had with this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChiJenn,
We can't even imagine how you felt about your dryer purchase. We will do our best to help you in every way possible.
To better assist you with an update on the delivery of the unit, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Still waiting on item
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this item in November on Black Friday and am still waiting (February 19) for delivery. We had one scheduled for February 21 and got notified today, two days prior, that we could not get it delivered until April. The same thing happened in January when they let us know the day before delivery that only our washer would come and we could get the dryer in February. Now we are stuck with a washer and no dryer still. Order through the manufacturer or another third party. I have never had these issues with BestBuy but its supply chain and customer service are terrible in this case.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We know the disappointment of having a delay in the delivery of your dryer. We are here to help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
