Customer Ratings & Reviews
- Model:
- DVE45B6300W/A3
- SKU:
- 6491515
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, quiet operation, and ease of use of the 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam Sanitize+. Many appreciate its impeccable drying performance, attractive color, large capacity, modern design, and numerous features. However, some customers have noted concerns about clothes falling out when the door opens, its size, and the price. A few customers reported negative experiences with customer service.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Samsung Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is nice in style and is user friendly. Plus it was a good price
I would recommend this to a friend Not the best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washing was did not last long It was broken in months
No, I would not recommend this to a friendDropping off dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They dropped it off but did not install it said they would come back later and never did I also pay for the total tech so it includes installation and hauling the old dryer away which is the only thing they did.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Not well made.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than one month in and the dryer broke down already.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MarcS,
We want to know more about what transpires with your Samsung dryer and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Advanced
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this washer dryer set. It is smartphone interactive and aids in sleting cycles by the type of cloths your washing! It seems to sanatize and clean very well with less amount of laundry soap and fabric softener.
I would recommend this to a friendTerrible service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never shop at best again, won’t not price match my dryer when I had proof of price, went to the store where I purchased the dryer show them proof still was told no , associate had a phone directly in front of him also told me he couldn’t call the store to verify and the last straw for me but when you call the store you get directed to a call center which forced me to drive to the store cause you can’t talk to over phone worst experience ever
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand the cause of your disappointment. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to answer your concerns about why the store cannot do a price match with the dryer.
Have a great day.
-John
It’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is taking more than one cycle to dry the clothes .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Let us proceed and improve the drying performance of your dryer.
Proper loading and cleaning of the lint filter on your dryer are some things that need to be checked to improve your dryer's drying performance.
You may refer to these links:
Clothes are not dry (with a video), click the hyperlink on step 2; inside that hyperlink, select option 1 with a video to clean the lint filter: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
Dryer load: https://www.samsung.com/us/support/answer/ANS00080262/
The below link is the user manual for your model. Turn page 40 (Sort and load), pages 45-49 (Cycle overview, Cycle Chart, and Drying guide), and page 54 (Does not dry) for reference: https://downloadcenter.samsung.com/content/UM/202201/20220109065342454/20211202_DV6300B_DC68-04299K-00_EN_MES.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145802550, to help our team pull up your information.
Have a great day.
Melardo
Do yourself a favor, shop somewhere else.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was not on the scheduled day and the overall service is horrible. These were 2 items out of 6 that I ordered in December of 2023. Can you believe that I still don’t have the rest of my appliances, and it is now March 22nd of 2024. Delivery was canceled and rescheduled 7 times. Unacceptable customer service…. I wouldn’t go back to shop here if they were giving out free lunch. Do yourself a favor and stay far away
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PeterD,
To better assist you with this matter on the schedule of delivering your two appliances, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Helicopter?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pretty but I’ve only had it for 2 days and it’s making a noise that sounds like a helicopter..will probably be sending it back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DeidreE,
We understand how it feels to deal with a noisy dryer. We would love to assist you with your experience.
We recommend checking out the resources below, which have steps to help you become familiar with the noises the dryer is making. It also has a video we recommend watching fully.
Samsung dryers are noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146936499) to help our team pull up your information when you message us.
Thank you.
-Kimberly
quit working in less than 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working in less than 2 months and now have to wait on parts and the tech they sent didn’t even know what was really wrong with it and is just ordering new parts till he figures it out and by the time he get the parts it will have been down for atleast a month and best buy and there stupid 14 return policy won’t do anything it’s the last time i buy anything from best buy or another samsung product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JoeB,
We understand how you feel about waiting for the service technicians to come. We would love the opportunity to speak with you to provide an update on your service repair.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146970897) to help our team pull up your information when you message us.
Thank you.
-Kimberly
A nightmare 1 month and I can't use it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After almost a month I got it, they have not instaled. I paid the instalation, they have came 3 or 4 times to instal the washer and dryer but they never bring the parts for the instalation. Now I am trying to return it and buy in other place where they can delkvery and install the washer. The call center is very dificult the comunicatiin with people that dont speak englush fluent.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand where you're coming from. To better assist you, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.
Have a great day!
^Chrystel
Fragile Dryer?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer was dented in two locations when it was delivered and did not operate property. It took nail and tooth (literally 2-3 phone calls a day for 2 weeks straight) to get it replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Bad choice
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this on June 24, 2023. It just died. That's 15 months. The repair guy says it will take $900 to fix, which is ~$250 more than than it cost. I've had Samsung products before with success, so this is a big disappointment.
No, I would not recommend this to a friendNeeds a update
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Wish it had a better timed dry option
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for your review, Dbow. We are glad to know that your dryer works great, and we will be sure to pass on what you have told us to our product team for our current and future product development.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144975126), which will help our team pull up your information.
Have a great day.
Melardo
Possible defect or item out of stock now…
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made purchase in November didn’t get it till mid March only to have to request it to be sent back because it’s not working… now it’s not in stock. Horrible experience with the item and unacceptable experience with the call center who was supposedly going to call me back even gave me a reference number only to have to repeat myself when calling back when they want to know why I’m calling for…. Normally I have really good experience with Best Buy in general however not sure what happened with this order. Oh and the set up wasn’t bad, you have to connect to your water for the sanitation to work… just a heads up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for informing us of your experience purchasing one of our Samsung dryers.
To better assist you, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
Stay dry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less wrinkles. I love all of the settings. I just wish the doors opened in opposite directions. It would make transferring clothes so much easier.
I would recommend this to a friendNoisy Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer is very loud has an annoying sound when the drum turns , tech said it was normal why of course it is! Can here it two rooms away.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let's help you enhance your dryer's overall performance, SandraD.
If you're hearing a little noise from yours, check that it's level and has some space around it. If you hear noise from inside, it's likely from your clothes: emptying the pockets and turning clothes with metal bits inside out can reduce that sound.
You may refer to these links and videos:
Samsung dryer is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Samsung dryer is vibrating or shaking: https://www.samsung.com/us/support/troubleshooting/TSG01109143/
Understanding noises and error codes on your Samsung dryer: https://www.youtube.com/watch?v=O-spYqpi2-s
The below link is the user manual for your model. Turn the page 40 (Sort and load), and page 55 (Is noisy) for reference: https://downloadcenter.samsung.com/content/UM/202201/20220109065342454/20211202_DV6300B_DC68-04299K-00_EN_MES.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145725504, to help our team pull up your information.
Have a great day.
Melardo
Dried first time everytime
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer with awesome tech in it my last dryer took 2 hours to dry anything but this dries all my clothes and sheets super fast
I would recommend this to a friend- Cons mentioned:Customer service
DO NOT BUY IN BEST BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy any appliances in best buy. Zero customer service and they dont care
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this matter, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer questions about the service you experienced.
-Kimberly
Samsung washer & dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ❤️ my new Samsung washer & dryer .. nice finish and I’m able to stack them if needed. I’d recommend these !!
I would recommend this to a friend
