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Customer Ratings & Reviews

Samsung - 75" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 987 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Absolutely Stunning Picture

    Posted
    Matt
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My wife and I just bought this TV. We've never owned anything larger than a 50' TV. With all the argument's over refresh rates: weather to get a 60hz, 120hz, or 240hz. I started doing a ton of research. I'm a research guy. Come to find out. 1.) Refresh rate is important. 2.) Companies lie about their refresh rate - legally. How do they do it? Here's how they do it. They will say a TV is "240 HZ", but what they aren't telling you is they aren't actually putting 240 still images in front of you in one second. They are adding in a black frame very other frame. So you get a frame of what you are watching, and then a frame that's a pure black screen, and then a frame of what you are watching. This is how they can say "240 HZ". This TV's refresh rate is 120 HZ, and its perfect. No need to pay anymore for the "240 HZ" version. Come to find out, no TV has 240 HZ, they just don't go that high. Now they do make *true* 120HZ tv's. And that's definitely something to buy for so you don't get the so called "Motion blur" you've heard so many complain about. I've used this TV on my Xbox One. It looks beautiful. Absolutely stunning. My wife and I both sat there in shock when we first turned it on to set it up. We were blown away. And the sound quality from the speakers is actually I'd say 4/5. We do have a soundbar, but I haven't hooked it up yet. Also, I used to work at Best Buy. YOU DO NOT NEED TO BUY A $100.00 HDMI CABLE. It's total and utter nonsense. An HDMI cable is an HDMI cable. Do some research, everyone agree's. CNET, MyBusters, all agree, because it's digital tech, it literally either works, or it doesn't. There is no in-between, unlike analog signals. So buy a High Speed HDMI cable on amazon for $6.00, and enjoy the same amazing picture the joker next to you is watching with his $300.00 gold plated cable, and drink a nice expensive bottle of wine that you could afford because you didn't get tooled into buying a worthless cable in the sales process. Point is, do your research, know your product, and it'll save you getting squeezed in a moment of insecurity. Overall, great TV. We love it. Will update as we have this TV longer.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good hardware, buggy software

    Posted
    Austin
    • My Best Buy® Elite MemberElite Member

    I got this TV for a very good price, around $900 since it was an open box model. For that price, this is amazing. The picture quality looks quite good, and if it weren't for a couple problems this would be a 5 star product. The first problem is, this TV has a "global dimming" feature where if most of the screen is black (somewhere in the 80-90% range), the backlight will dim to much lower than it normally is set to. For me, this is incredibly distracting. Especially in some video games where it's very often switching between bright and mostly black. Leaving the backlight at full strength would still look good, and the blacks would still look black. My old TVs all did not do global dimming. This would not be a big issue, except for the fact that Samsung does not have any way in the options to disable this feature! The only way I was able to do this, was to enter the hidden service menu, and change a couple of values. After doing this, it behaved the way I wanted to. I won't give more detailed instructions, but you can find them on Google if you want to. Be very careful, you can mess up your TV by messing around in the service menu. I subtracted 1 star for Samsung not offering this option in the regular settings (when it's clearly capable of working without it). My next TV will probably be a Sony, because my last Sony TV didn't do this. I've seen other Samsung models do the same thing and it's really hard to watch. The next problem is the software is just generally buggy. Nothing that gets in the way of enjoying my content, but it's pretty annoying. For example, maybe 25% of the time when I turn on my TV, the software menus don't show up. I can't change inputs, open apps, or do anything. I have to turn it off then back on, then it starts working. Easy, but annoying and a waste of 10 seconds. Also, sometimes the "Info" button shows the wrong info. For example, I'll change frtom my 1080i cable box on HDMI 3 to my 4K Xbox One X on HDMI 1, and "Info" will still say "HDMI 3 - 1920x1080i". Or sometimes less noticeable, it sometimes won't accurately show when HDR is active. This is very random. It only affects the info menu, the actual picture looks fine and is at the proper resolution. But it's annoying not being able to accurately know what resolution and mode (HDR, 24 Hz, etc.) I'm running at. On the bright side, the smart TV apps are very good. I used to use my Xbox for watching media because those apps are better than my old TV's apps. But the Samsung apps are just as good, or better, than on my Xbox. The selection is pretty good too, though I wish Twitch.tv and Pac-12 Network had apps (the latter is not on Xbox either). They have no problem playing 4K and HDR content, and also 60 Hz works on Youtube. The TV only supports 2.4 Ghz Wifi and not 5 Ghz, which I was concerned about. Luckily, the 2.4 Ghz turned out to be fast enough to reliably play 4K content without ever buffering. But if you live in an apartment or somewhere with 2.4 Ghz congestion, the lack of 5 Ghz could be a real problem. Especially on the Steam Link app. Which did work better than I expected on here, though I had some issues getting my controller to work, which I believe was a problem on my computer and not the TV (I've always had mixed results with Steam Link, even with my dedicated Steam Link box). Overall, this is a good TV, that with a software update, has potential to be a great one. With some hesitation, I'd recommend it if you get a good deal.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Stay Away!

    Posted
    Vitaly

    This tv has been nothing but a nightmare. The picture is horrible and there are lines across the screen. I have spent the last 6 months speaking to Samsung and being given the run around. They have been to my house multiple times and have replaced the entire panel. Yet the picture remains bad. I was told by the last guy that came out the tv is not repairable and Samsung needs to send me a new one. Since then I have spent hours in the phone with Samsung and have been given the run around. Every time I call I waste time in the phone explaining the problem yet again because they don’t communicate to each other internally. Despite what their own tech says they insist on making me more appointments and wasting my time. Then when they make appointments to come look at the tv yet again, the entire day is wasted waiting for their tech. Today I wasted the whole day and no one even showed up. I have spent too much time on this tv. I just want a tv that works but Samsung refuses to provide one. I wish I bought a Sony. Don’t buy this tv. Not only does it not work but Samsung customer service is terrible. Buy a Sony.

    No, I would not recommend this to a friend

    • Brand response

      MrSamsung

      Hi Vitaly,

      Thank you for your feedback on the Samsung NU7100 4K UHD Smart TV. I am very sorry for the issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.

      Should you wish to check the status of your repair or need any further assistance, please contact us:
      1) Toll-free calling: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.

      - Samsung Ambassador Samsung

  • Rating: 1 out of 5 stars

    Backlight Edge Bleeding Issues

    Posted
    Emmanuel
    • My Best Buy® Elite MemberElite Member

    I use to be a huge Samsung fan, but ever since I upgraded from DLP to LED, they have been nothing but problems. My previous LED was amazing at first, but less than 2 years later the backlight began to die (according to the Geek Squad technical support). This resulted in a shadow border running around the edges and very apparent on the sides. Fortunately, I bought the extended warranty and they sent me a 7 Series as a replacement in the 75" model. Initially, I was blown away by the image quality... Then I watched a dark movie. You can really tell the backlight is bleeding, also known as flashlighting because of the bright areas acting like a flashlight on a dark screen. They suggest some simple fixes online, but how did Samsung let these units out of QC? Currently, I'm playing Red Dead Redemption 2 and you can see it during the menu prompts (see attached image) and during some night time sequences. I wish I could love this TV, but I am definitely a Samsung fan no more. I will likely inquire to see with Best Buy what my options are in replacing this TV. VERY disappointed.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great TV, just not for Gaming.

    Posted
    Nick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So I just purchased this TV, while it's great for movies it is not so great for gaming. I bought it and knew it was Motion Rate 120, I didn't even think about getting the Motion Rate 240 (due to this TV being $1000 less than the 240). It's a great TV for it's price but if you are looking for a gaming TV look for a Motion Rate 240. Another thing that upset me, is I got the TV unboxed and ready to mount only to find out it needs 45mm bolts for the wall mount bracket. So if you are looking to mount the TV you will need M8 45mm bolts. No where does it state that your wall mount bracket will need 45mm bolts on the box, unless you look through the manual. I was not even given the heads up either. My existing bracket did not come with long enough bolts, so I had to make a trip to Home Depot to pick up some. Also it comes with spacers for the TV (seeing the back of the TV is curved), as you will need them when mounting it. The brightness doesn't have a wide range to adjust either. All in all it's a great TV, just needing a new set of bolts and it's not perfect for gaming is it's downfall. I will be keeping it because I don't feel like paying an extra grand for a motion rate of 240.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Terrible For Watching Animation

    Posted
    Crady

    Yes, the picture is gorgeous and if you limit yourself to watching live-action content the Samsung UHD TVs are fine. However, if you're a fan of animations like Rick & Morty or Family Guy or The Simpsons these models are just plain awful and suffer from a phenomenon similar to the effect of persistent phosphors in old-school tube TVs. In short, black objects moving against a white background (think eyes of cartoon characters) will leave persistent and annoying motion trails -- an 'after-image' that can sometimes look like smoke trails -- and once you see it you can't "unsee" it. As an aside, the UHD TVs from Sony don't suffer from this so it is definitely a flaw in the Samsung design. The guys from Geek Squad said they'd never seen anything like this either and tried replacing both my LCD panel and my main board but it did not resolve the issue. How this flaw made it past the initial design stage is a mystery but as I said, if you're a Rick & Morty fan consider a Sony XBR. You have been warned

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible! Stay away! 0 stars

    Posted
    TB0424
    • My Best Buy® Elite MemberElite Member

    Absolutely terrible!!! This TV is not even 3 months old. We have intermittent, vertical green lines flashing on the screen. I called Samsung only to find out that we need a software update, which can't be done from the TV. We have to download this system update to a jump drive and install it ourselves. No jump drive? Samsung will mail one out for delivery in 5-10 business days. This system update will happen twice a year and the same process will need to be repeated. This jump drive should come with the television that we can't watch, at less than 3 months old. If I had known we would have such issues, I would've gotten another brand. Picture is mediocre at best and with the issues we are having, it was not worth even the sale price we paid. Are green lines really do to a system update? Guess we will find out after we get the system update jump drive from Samsung in 5-10 business days. I fear we will be back at square one after waiting for this update. Do yourself a favor and try LG. I wish we would have!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good quality tv for decent price

    Posted
    Court
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I ordered this tv online to be delivered to my house. Delivery took 2 days. Plugged it in and evrrything was working great-- until night time. I noticed the bottom sides, corners, and upwards on the sides of the screen were lit up. Called bestbuy customer service which directed me to samsung. They scheduled another tv to be shipped to me since it was within my 14 day warranty. They didnt deliver on said delivery date, so i called back. I was told by samsung that the employee didnt press the confirm button for the delivery. Was scheduled another delivery date in which geek squad came out, removed the tv and packaged box, and delivered new tv. This tv is great. Spent about $1400 after taxes. We upgraded with this tv because we had a 2015 Vizio 65" smart tv. Love samsung products. The only complaint is that it does disconnect to my wifi 1 out of the 20 times i turn it on. I havent hardwired my wifi cuz its in another room, but you'd think you shouldnt have to because you paid a good price for one of their newer tvs.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The best for the price, but not the best!

    Posted
    Brian
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I like the TV, especially because it was $700 cheaper than the next level up. I'm sure there are better out there, but not at this price ($1499). I finally got the picture dialed in to how I like it. It took me several days to figure out the right settings for the best picture. I almost took it back, but then I reset to default, bumped up the color and sharpness and that was it... Close enough to perfect, so I kept it and the $700 it would have cost to get the next level up. I'll put that $700 towards my next TV when this one is obsolete in 2 years. The sound is not great, but at least I can understand people's voices without background music blowing me away during action scenes.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for the money

    Posted
    Vincegpking
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was so torn between buying this or an Oled. The price difference in this size is almost 5k dollars more for an Oled. I have to say, I dont regret my decision. The colors are very rich. I've had absolutely 0 issues with the TV in about 10 months. There is a slight difference between our oled in the bedroom vs this one, but not enough to justify the price. The only thing I dislike about this, is there is a bit of motion blur when something moves across the TV quick. The ease of navigation on this TV isnt the smoothest, so to get to certain things doesnt make sense but I bought it for a 75" picture, not its ability to navigate between Netflix and YouTube. I REALLY wish it had a screensaver option since it is an LED TV and screen burn is possible. I do have an internet cable hooked up directly from my router to the TV, and I recommend everyone doing this. Overall a 5 star TV in my opinion.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great tv for the price & it's a Samsung!

    Posted
    myreview
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Amazing tv for the price. For my tv experience, it has a great picture quality. You can see every detail watching sports. Unless you have 2 tvs side by side in your living room, you probably won't notice the difference to the next step up. I originally bought the 65" but exchanged to the 75." My only advise is consult geek squad first. They are the ones installing/mounting your tv. Due to my space, I was told to get a 65", that 8' in wall hdmi cables would be enough length & I should get a wall mount that tilts. After consulting geek squad when they arrived to mount, they advised that I could have fit a 75", i needed a 12' in wall hdmi cables & recommended a full motion wall mount. But consult them because every installation can be different. But overall I am completely satisfied with this purchase. Thank you geek squad & Best Buy.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Directv compatibility issues. Junk TV

    Posted
    Justin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Never got to watch it. After I brought it home and mounted the tv, it would not recognize my directv box. After 2 hours on the phone with Samsung, they sent me an email on how to manually update the software. It required usb stick etc, which I thought was ridiculous. I went to my local store the next day to exchange for a vizio. I had them come pick up the Samsung when they delivered the vizio, and the driver said there have been issues with the Samsung TVs. Google the issue for yourself to see the issues connecting to directv. I will never buy a Samsung product again. The 2nd time I’ve tried to deal with their customer service, and it was a painful experience both times.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Justin,

      I apologize for the unfortunate experience you had in trying to fix the DirectTV incompatibility issue.
      Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.

      Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG. Or copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support

      We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
      You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513

      Again, my sincerest apologies. We hope to regain you as a customer in the future.

      -Samsung Ambassador. Samsung

  • Rating: 5 out of 5 stars

    Great Value - a couple of considerations

    Posted
    CommercialAVPro
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Very happy with the product as it provides great picture quality and features. Speakers are fairly clear and powerful. Two notes to make to purchasers when considering this TV: 1. The M8 bolts can be confusing because of the difference in thread depth on top and bottom of mounting pattern. I recommend getting the right length bolts and using provided plastic spacers. 2. Being a residential display, the screen is not reinforced! Be careful when handling as the chassis will flex. I had no issues mounting the display, but if you use a full motion mount it shouldn’t be moved much as the force required to move the display will likely cause flex in the chassis. Too much flex will break the screen eventually.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Might be done with Samsung

    Posted
    Uruzu

    Third Samsung TV to give me issues. 3 of the 4 Samsung Tv sets I've purchased has given me issues. This one lasted 17 whole days before it started cycling on and off before it just stopped turning on at all. The Tv looks great and performed phenomenally but only for 17 days. Going to go exchange it, but I'm deciding whether to try the same model again or going with a different brand entirely. I had to have the screen replaced under warranty for my other Tv for a dark spot, and the last Tv randomly decides if it wants to turn off or not. Have to unplug it.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    One of the best

    Posted
    Keith
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So one of the most priciest tv i ever got but man its worth it. Great picture quality mulit hdmi output also picks up any other samsung product devices. Smart remote allows you to control most samsungs sound bar either bluetooth or optic cable but one remote which it great no more pile of remotes on the couch. One thing its missing is other Samsung tv give you icon for other devices connected i havent found it yet on this one but everything else i give it 5s tv speaker a little light so i would pick up a sound bar i think its a must

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Started great

    Posted
    DadLyfe
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was shopping with my daughter and this TV was next to the NU8000. Same thing was being displayed on both and they looked identical. So I decided I would save the extra $500 and get this TV. Brought it home, looked great on Netflix, cartoons, and movies. Then, the Sixers game came on and it was blurry to the point I turned the channel in frustration. The next day I unmounted, reboxed and returned this TV for the 8 series. I learned about 60/120 processing the hard way. Don't be cheap, always go for the better refresh rate. Unless you don't watch sports, then save away.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    This is a great choice!

    Posted
    Vonntra
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I hadn't bought a new TV for the main part of our house for about 10 years. Around the holiday time, I finally decided to upgrade. I did some window shopping online before visiting the Best buy store. My salesperson was so awesome and informative and helped me decide between a 65 and a 75 in. I have to tell you I'm going to be 50 years old this year and not only was this the best gift for myself but I can actually see this TV great. It really is a wonderful TV and the sound is great on its own. I do still like my added sound bar as it kicks it up a notch. You won't be disappointed this is the TV for you if you're looking for something that has some bells and whistles but you don't need the whole shebang!!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Pitcure

    Posted
    Zavboms
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Got the 75” and looks great hung up on my wall. That bad thing is the picture quality is so bad it makes HD channels look non HD. I’m talking to the sales reps and others the issue with 4K TVs is that no cable provider are set up with 4K and the ones that are it’s a couple of channels it’s not even worth the time. Now movies are amazing on this tv as well as video games. I’m a big sports watcher and I end up watching the games on me old Samsung smart tv that’s not 4K and the quality is saddled amazing compare to my new 4K.

    No, I would not recommend this to a friend

    • Brand response

      MrSamsung

      Zavboms,

      I am sorry to hear that you are not completely happy with the NU7100 picture quality.
      Here are a few tips that may help you enjoy more of the 4K viewing experience:
      1. The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out. It is also designed with lots of custom settings, allowing users to adjust images to their liking.
      2. In addition to the display screen, the quality of the image on your screen also depends on the source and the connection.
      HDMI cables are recommended for optimal HD viewing; and when possible, 4k Content will provide the best picture quality.
      3. The quality of the streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that would automatically adjust the image quality based on the network bandwidth.

      Our customer support representatives are always happy to assist you with image quality adjustments tailored to your preferred viewing experience. Simply contact us via one of the following options:
      1) Toll-free calling: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to hear from you soon.

      - Samsung Ambassador Samsung

  • Rating: 5 out of 5 stars

    This television is incredible!

    Posted
    TJAUSTIN
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This television is incredible! Note: I did NOT say incredible for the price. The price for me was great, but regardless the cost the television really delivers. I have Spectrum, so no access to 4K programming, but was told the television would improve my existing media sources. Boy did it ever! BluRays make you seem your actually there; DVDs and HDTV programs are elevated to a BluRay level of clarity. I cannot recommend this higher.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wow Factor

    Posted
    TheFreeman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I recently purchased a new house which has a much larger living room. My last Samsung lasted me 9 years before I wound up with two rows of dead pixels across the screen. I figured I'd go with Samsung again and see how the new 4K TV's look. I gotta say, the picture is amazing. Initially I thought the TV was a bit dim, but figured out that the default power saving profile keeps the backlight dim. Bump it up to any other profile and things look a lot better. Overall I'm very happy with this TV and its a HUGE upgrade over my 55" 1080 plasma TV.

    I would recommend this to a friend