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Customer Ratings & Reviews

Your price for this item is $559.99
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Customer reviews

Rating 4.2 out of 5 stars with 97 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the picture quality and art mode of the 75" Class The Frame Series LED 4K UHD Smart Tizen TV. Many customers find the art feature mesmerizing and are pleased with how easy it is to set up and use. While some customers find the price to be a bit high, many feel that the features justify the cost.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 97 reviews
  • Pros mentioned:
    Art mode, Picture quality

    Rated 5 out of 5 stars

    Instead of a big boring black rectangle on your wa

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can never go wrong with Samsung TV’s but the art feature on the frame TV elevates this from other TVs. Instead of a big boring black rectangle on your wall, you can have a nice looking painting instead!

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 3 out of 5 stars

    Good TV but buggy software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the 75" Samsung Frame and love it. However the software has enough bugs to make me think twice before buying another Samsung. I spent two hours trying to connect Bluetooth devices then another hour on the phone with tech support repeating most of what I had already tried. The technician was very good but unsuccessful. About an hour after the phone call, I tried again and everything connected following the same steps I started with. The sound bar connected through HDMI ARC without issue but now the TV does not recognize the HDMI ARC connection. I found a discussion of the problem on line. There were many pages on this topic going back to 2017. Some people could get the port to work but had to repeat the process periodically as the connection would still drop out. I gave up and connected the sound bar through the optical connection. I bought a 55" LG OLED for another room and it has worked flawlessly.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Henry,

      Thank you for sharing your feedback with us.
      I am sorry that you are experiencing sound output issues witih your Frame QLED 4K TV.

      If the audio drops out issue happens when connected via HDMI, the HDMI cable is most likely the cause.
      We recommend you replace the HDMI cable with a High-Speed cable with Ethernet Channel, labeled as HEC or HEAC on the cable.

      If the audio drops out issue happens when connected via HDMI, the HDMI cable is most likely the cause.

      To ensure the eARC functions well, we recommend you to check the audio settings in the TV menu.
      Go to Home > Settings > Sound > Expert Settings > set HDMI-eARC Mode to “Auto” and also set Digital Output Audio Format to “Auto”

      Should you need further assistance with features or usage, please do reach out to our Customer Service at:
      1) Phone: 1-800-SAMSUNG, available 8AM - 12AM EST 7days a week
      2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport
      5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

      Thank you for choosing Samsung. We hope these tips help you better enjoy the premium features of your TV.

      - Samsung Ambassador Samsung

  • Pros mentioned:
    Art mode, Picture quality

    Rated 5 out of 5 stars

    Cool addition to a den

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture! The Frame feature with changeable artwork is really cool. My only complaint is that most of the artwork choices cost some money. We're using the free choices and are happy with those.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Software

    Rated 4 out of 5 stars

    75” frame tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Good picture quality. Buggy at times with the software.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice addition to my living room.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice addition to my living room , Pros: Easy install with no gap mount came with tv. Colors are really vibrant. Good sound quality. Cons: Can not control external sound system , volume goes to max or low itself. Known issue with this tv , going to call warranty service to get it fix. Bezels are expensive and sold separately.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode

    Rated 5 out of 5 stars

    Love it! ♥️ Best TV ever!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is the best we’ve ever had. While there are other TVs that may have a better resolution, there’s no beating this one with even with this in mind. My husband has been wanting a new TV for a long time and was totally happy with the one we had until he showed me this one and I’m like yes, we can totally get this one! I love the art mode feature and being to display pictures and artwork. Our favorite photos to display are of course our wedding photos from 2020, which is another reason we purchased this 2020 version. Love it! ♥️ Samsung did a great job in designing this TV that both of us love and totally agree on.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Beautiful picture, questionable issues.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had the TV for almost 6mths. It's a beautiful TV but occasionally has issues we're the sound or picture goes out and it needs to be reset. The price has been a lot lower than what we purchased it for, so kinda bummed about that. But overall happy with the picture quality. Specially when having it scroll "paintings"

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Superb TV and Picture Frame!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture on this TV is outstanding and realistic. It is user friendly and very versatile. And when not in use, I have my own Van Gogh painting to look at!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great gimmick, good tv.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture, great options and features, but a bit gimmicky for the price. You can get a bigger tv with equivalent if not better picture for at least 1k less. I did get a price match deal so that helped. But my wife likes it so happy wife, happy life.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Cool TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is pretty cool. Looks like a painting. Got it on sale, so only reason I’d pay for this because you can get better quality picture for price. But again, this is a cool tv.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love It!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is great. We have it hooked up to a Sonos sound bar and the sound is just great. We purchased a frame but returned it. It was just cheap plastic and didn't add to the appearance, plus it was not cheap. We have have a wood worker custom make a wood frame that we can Velcro on to the TV frame. It will look better and probably cost close to the same as the plastic frames that are sold.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode, Picture quality

    Rated 5 out of 5 stars

    the frame

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT tv picture is the best the frame feature makes a nice art work in the room

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great Picture Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is great. The only issue with the product was the volume would go up and down without notice.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    I love art!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This guy is MASSIVE! The whole frame aspect is slick! However, even though this TV lays flat on the wall, there still is a box that has to connect to the TV. So, even though its like wall art, you still have to have a directtv box somehow attached to it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing Idea

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this tv. TEchnology wise, same smarts as any other tv ... but the way it blends to the environment is perfect. most people visiting have no idea we have a tv on the wall. Image is great, sound is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great wall piece and general TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this mounted above our fire place in our great room for a month now. Anyone that has seen it has to do a double take, trying to decide if it's a painting or something else. This isn't a home theater grade panel (lacks a bit in the brightness, contrast, and viewing angle, see the rtings review), but as a general TV in a living room where it can also double as an art piece it does a fantastic job. The oneconnect box is cool, love being able to move all the connections. I didn't use the included wall mount as I already had a mount in place and I haven't explored the smart TV apps as we use a Roku primarily for Emby. Cons: A bit pricey for a upper mid level panel. Also it does not include bolts for mounting to a standard VESA compliant mount. Come on Samsung! (would have added pennies to production cost). I ended up getting 35mm m8 bolts. Those with one m8 washer produced the correct length once installed through my mount.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful TV, horrible customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazingly beautiful TV! Unfortunately I had to go back and forth to the Best Buy location three different times because they gave me the wrong cords the first time and the wrong remote the second time. It was a big hassle for a open box discount

    I would recommend this to a friend
  • Pros mentioned:
    Art mode

    Rated 5 out of 5 stars

    Looks great as wall art.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love having artwork on the wall while the TV is off. You do have to buy the yearly subscription for it to be worth it but if your buying this TV the subscription should not be a problem.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung Frame TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this TV for my living Room downstairs and I'm loving it the picture frame looks great the pictures that rotate makes my living Room looks like a heart work The design is sleek and beautiful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great display

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful display. Love the zero gap mount. Works well.

    I would recommend this to a friend