Samsung - 75" Class The Frame Series LED 4K UHD Smart Tizen TV

Let me preface this by saying that I'm a pretty satisfied owner of a 2019 55" Samsung The Frame TV. I have it in my bedroom and it's the perfect combination of a "good enough picture quality" and the wow factor of the Art Mode. It's really been a nice addition to the room. It's not without it's flaws and frustrations, but I feel good about it in general. When I saw that Samsung expanded the size options for 2020, I was excited to try the 75" version in my main living space. I've had the television for over a week now and I will definitely return it to Best Buy as soon as I'm able to do so. First, let's start with Art mode. It feels like a downgrade in many ways from the 2019 version. Menus seem much slower and none of the hardware based functions appear to work correctly - auto brightness adjustment (which is key to the success of the art mode, I think) and motion detection just totally fail or are inconsistent. It just seems very buggy and not ready for prime time. For the headlining feature of a major product line, you would think Samsung would throw a few software developers at this for a week or two to fix some things. It feels like they're totally ignoring this. For example, you STILL can't set up multiple "playlists" of images (you're limited to ONE list of favorite images) and if you want to set this Favorites list as a rotating slideshow, you STILL can't set them to shuffle... they appear in the same order every time. This should all be VERY basic functionality to implement. I'm also disappointed that if you have multiple Frame televisions in your home that you apparently have to purchase multiple subscriptions for each TV. There's no multiple unit credit or discount apparently. That would be forgivable if everything else worked well, but as it is it feels like it's adding insult to injury. Additionally, the 2020 version of the Art Mode software seems to have changed the resolution requirements for your custom/personal images which enable you to apply the cool image matting. All of the images I had resized for the 55" screen will no longer work and must be resized. On the TV side, I found another disappointment. I had partially purchased this TV because it offered HDMI eARC. I picked up the new Sonos Arc sounder to use with it. eArc on this television combined with the Sonos just fundamentally doesn't work. ALL audio is muted when eARC is selected on the television. This is a consistent issue with owners of the same hardware as found on the Samsung support forums right now. Big fail here. Additionally, the picture quality just seems poor in general. I see a lot of light bleed, etc. Again, I knew not to buy this TV for the best TV picture experience, and that the Art Mode was the trade-off, but I still can't live with this picture quality. Of a lesser concern, the one connect box for this model seem to get EXTREMELY hot, so plan to keep it out in the open or well ventilated. On the plus side, it is nice that the wall mount continues to be included and the hardware Frame design does look really cool when mounted to the wall. It's just disappointing that the software lets down the hardware, but that seems a consistent story with Samsung. I'm relieved that I'll be able to return the unit to Best Buy, but I just wish I hadn't already bolted the thing to my wall. :(

Outstanding product from Samsung. Perfect balance of function and esthetics. Having the art mode for when TV programming is not needed without having a large black hole on the wall. Terrific 4K display

I would rate this 4.75 if I could due to the sound quality. This TV needs a sound bar. I bought this TV for the art mode which is quite amazing.

This is a beautiful television set, with a wide array of features. We noticed an improved picture over our old tv right out of the box when watching broadcasts from our provider, and an even better picture when watching through Samsung TV. The no-gap mount is very nice, and easy to hang the tv on. We added the optional frame, and it looks just like a piece of art hanging on the wall. My wife did not want a gap with a bunch of wires and things visible. Not thrilled with having to buy a subscription to the Art store, but the twenty or so free pieces of art available have been sufficient. The only major issue I have with this TV, and the 55" Frame I purchased earlier, is when watching 4k shows that are streamed, such as Netflix, Amazon, and even Apple + TV....the picture is dark, and during dark scenes such as night time, or dark interior scenes, I can see almost nothing. Even the at sea scenes in Greyhound on Apple TV were difficult to watch. Internet forums regarding this issue seem to indicate that it is a decoder issue...Samsung using HDR10+ while the streaming networks are using Dolby Vision. Whatever the issue is, it was a serious letdown for a $3,000 TV. I still purchased it, because the wife wanted a no-gap mount and loved the aesthetics of the tv, and as we all know....a happy wife=a happy life :). I'll just watch affected streamed shows on the Sony Bravia it replaced, in another room.

I love it best tv ever I wish the make 85 inch on it

We LOVE our 75" Samsung FRAME TV. It looks great, and the art feature is mesmerizing - we can't travel right now but we can visit great museums around the world and see amazing paintings from our living room sofa. Sweet. Was a little pricey (got a Black Friday deal for approx. $2200, regularly $2800).

Amazing TV it has had zero issues and works as described. The art mode looks great as our home is contemporary. with the frame interchangeable to change color is just works great with our decor. I will be getting another for our guest room.

I love having the art shown while the TV is off. Otherwise, I’d be looking at a 75 inch black rectangle most of the time. The remote is fairly easy to use and the picture quality is pretty good. You won’t get the OLED quality picture, but this is definitely the best tv that can display art without a continuous scroll. One thing I didn’t like was finding out that to mount in wall for full frame effect requires a recessed box for the tv guts and outlet. Geek Squad can’t even install that. Their Magnolia team will do it for $600+ . Your total tech won’t even help with that price. I wish BB had explained that when I purchased it.