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Customer Ratings & Reviews

Your price for this item is $559.99
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The comparable value price is $2,799.99

Customer reviews

Rating 4.2 out of 5 stars with 97 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the picture quality and art mode of the 75" Class The Frame Series LED 4K UHD Smart Tizen TV. Many customers find the art feature mesmerizing and are pleased with how easy it is to set up and use. While some customers find the price to be a bit high, many feel that the features justify the cost.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 97 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Delivers what they promised

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and all features work exactly as described

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I made the investment, you will too

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent lots of time researching TV's. Really wanted the no gap mounting and be able to hide the one connect box. ARC connection was a must also. Make sure you have 2 people to hang on the wall. It took me a while to figure out the setup. Be sure you have them on the same Wi-Fi network when setting up. The ART feature is a nice touch.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    FrameTV75

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, I am enjoying watching this TV

    I would recommend this to a friend
  • Pros mentioned:
    Art mode

    Rated 5 out of 5 stars

    Amazing picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy the art being on display when not watching tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Looking Set

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to update to get earc to work, which is fine. Ai struggles with low light unfoced shots, and with text in the foreground.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Frame Awesome

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is awesome. I love the TV and I love the auto wake sensor when you walk into the room it’s awesome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice art feature

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is very attractive, art feature is very nice. Picture quality is ok not as sharp as other step up models

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beautiful tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. Lots of features. Wish it was bigger. Would have gone bigger if they made an 85” frame.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good idea

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very nice glad we got it, makes my living room look better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of a kind TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new frame TV and the guys who installed it were extremely professional and efficient, especially given Covid guidelines. Great quality TV and love the art screensavers. Our guests have been very impressed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv and the no gap frame is awesome. Very clean look on my wall compared to my bulky vizio. Now just wait on my matching trim pieces

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this TV, and overall service provided by Best Buy’s technicians while installing and setting it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this TV…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in love with this TV. It was so easy to set up and down load photos. It looks so real in the Frame mode.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    SAMSUNG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this open box item didn't even come with the remote or the mounting hardware so i ended up returning it.. TV looked cool but not having those things are kind of crucial

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Experience

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this TV in May 2020. In August, the TV started turning on in the middle of the night. We reported to Samsung and they assigned a tech who came to my home in early Sept. This tech was unable to repair and had a follow up appt 2 weeks later. The tech arrived at 7pm and replaced two internal components. The Samsung repair contractor only sent 1 tech so I had to help the tech move the TV. Additionally, the tech did not have a one connect cable to verify the repair. This visit did not repair the TV and another appointment was scheduled for 10/16. I received a text that the tech did not have parts after I had been told the parts arrived. I have a month of downtime with this TV. Horrible experience. If you buy this TV, buy the BB warranty.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      pbdaddy:

      Thank you for purchasing the Samsung Frame TV. I am very sorry for the issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.

      We are sincerely sorry for the issues you have faced. Please do try reaching out to us again with the Service/Call-In Ticket # we issued you during your initial contact with Samsung Service.

      Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.

      1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
      2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport
      5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

      If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Solutions Samsung

  • Rated 5 out of 5 stars

    Good TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great screen and medium weight. It's comparable to OLED by LG

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Workers Care!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Best Buy workers. So helpful loading into my car. Very polite, strong and caring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    6 TV's purchased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good advise!! And the delivery was on time as scheduled!!! I love Best Buy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great servicep

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived early! Called ahead! Installed all that was needed efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame TV install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were very professional and friendly. TV install turned out nice.

    I would recommend this to a friend