Customer Ratings & Reviews
![12:45 Food: A 100% Shopping List
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Carrot Pancake 1/7
Eggs and Cheese
Eggs 30
Place into the center of the oven and press the [Send to Microwave] button below until the egg whites have set but the yolks are still runny
Cook with your appliances
Oven
Induction Samsung Microwave
and Vegetables
Carrot 2
Apple 1
12 eggs in avocado
Avocado 2
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Send to Microwave
10 min
Baked salmon and rice
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Recipe price and availability of each product may vary
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My](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6568/6568541cv22d.jpg)
- Model:
- ME21DG6500SRAA
- SKU:
- 10927611
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
Xx
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and installation by Jaimie and his partner
I would recommend this to a friendSave yourself a headache and avoid
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from Samsung products they ALWAYS break down right after the manufacturer warranty expires
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JerryN,
We are aware of the significance of having functional appliances at home. We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151773905) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Appliances
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.**Buyer Beware: Faulty Product & Poor Support** I purchased the *Samsung Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Edge to Edge Glass Display in Matte Black Steel*, and I’m thoroughly disappointed. This microwave didn't even last a week before it completely stopped working. I thought buying additional insurance from Best Buy would cover me in case of issues, but that turned out to be a waste of money as well. When I reached out for help, both Samsung and Best Buy gave me the runaround. Best Buy's customer service told me there was "nothing they could do," despite the fact that I had specifically bought the extra insurance. It seems like they upsell the insurance for bonuses, not because they actually plan to help the customer when problems arise. If you're considering this microwave or buying insurance from Best Buy, think twice. The product quality and support have been a huge letdown.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Asus, we understand the importance of a working microwave. Let's get this back on track.
Below is a link to help you diagnose if your microwave stopped working.
Samsung microwave is not working https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
To provide feedback on the retailer where you purchase the extended warranty, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147647402) to help our team pull up your information.
Have a great day.
^Camille
Error
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the microwave, but it does not work. We keep getting an error message when we go to settings. I also don’t think the sensor cook works. It will never stop , even it the item is beyond cooked.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Leanne E,
We can imagine how it feels to deal with an error code on our Samsung microwave. Let us help you.
Please refer to the link below for the meaning and steps to follow if the Samsung microwave displays an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147439144, which will help our team pull up your information.
^Rainly
Noisey
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No happy with this microwave either. It is very audibly loud when running more so than our old microwave. Also after just a couple of minutes of being in use, there's a secondary "vibration?" noise that activates and that is somehow louder than the microwave running itself. Not sure if it is just a vibration.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jammol, we understand that dealing with a noisy microwave can be disappointing. Let us help.
Here is a link with information about microwave sounds and why they happen. Browse the guide and select the sound similar to what your microwave creates. If prompted by an embedded word, do, select it.
Samsung microwave is making unusual noises
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148780362) to help our team pull up your information.
Have a great day.
^Camille
Should have done some research
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently Samsungs are designed to prevent you from using the microwave while the timer is running. The year is 2025. A company famous for electronics builds a product that can’t multitask. Is that not ridiculous? Honestly I’m embarrassed for them. I’ve never had a microwave that couldnt do that. Otherwise looks nice, was fine to install.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We know the convenience of having a reliable microwave at home. We are here to help.
If you need to check the food you're cooking, you may pause or stop the microwave timer during operation. For details, please refer to page 15 of the manual link below under "Stop Button".
User manual
https://downloadcenter.samsung.com/content/UM/202502/20250214160715379/O_01._IB_FULL_ME7500D_ME21DG6500SR_AA_EN.pdf
We would love to speak with you to provide more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148550769) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Angry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not received item.. I am so frustrated, why would delivery driver said item delivered knowing the fact item was not.. I am tired of going to best buy and call. I need some answers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Neka,
To better assist you with this matter about your microwave order, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Easy ibstallation
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had so far no issues and was easy to install.
I would recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too big in dimension, stick out by 5 inches, wish samsung makes cabinet flush microwave
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
It sounds frustrating to deal with a microwave that doesn't fit your kitchen design as you’d like. We would love to provide details on this microwave model.
Over-the-range microwaves are designed with a depth greater than standard cabinets for several reasons:
1. Ventilation: The additional depth allows for better airflow and ventilation, which is crucial for effective operation, especially when the microwave is used as a range hood.
2. Multi-functionality: Many over-the-range microwaves include built-in ventilation systems, which require additional space for fans and filters.
3. Cooking Space: A deeper microwave provides more interior space for cooking, accommodating larger dishes and cookware.
4. Safety Features: The design can help reduce heat transfer to surrounding cabinetry, improving safety and performance during cooking.
An alternative to over-the-range microwaves is built-in microwave models or countertop models with a built-in application. These models can be installed flush with your cabinetry. I have shared a Samsung link below for your reference.
https://www.samsung.com/us/business/home-appliances/microwaves/countertop/1-9-cu--ft--countertop-microwave-for-built-in-application-ms19m8020tg-aa/
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147345480 to help our team pull up your information.
Leo
Broke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still not working been a year had tech bring a new one still not working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MonicaW,
We can understand your disappointment since your microwave was replaced and is still not working. We would be delighted to help you.
You can check out the link below for steps to help with your microwave that is not working.
Samsung microwave is not heating or has stopped working
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151813860) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
sub par
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The light is dim and the viewing window is small.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TimothyP,
We understand how you feel regarding your microwave. We are here to help you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147265104), to help our team pull up your information.
Have a great day!
^Rodel
Already broken 4 months after warranty expired
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in June of 2024 and is already in need of some type of repair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CharlieB,
We want to know more about what occurred with your Samsung microwave and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Bad product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst microwave I’ve ever used, started malfunctioning in less than a year
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand your frustration if your microwave malfunctions. We want to speak to you directly to gather more information about your microwave and why it malfunctioned, so we can provide the assistance needed.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150501148) to help our team pull up your information.
Have a great day.
^Camille
Bad Product overall
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad product. It makes noise while operarating. Best Buy made tried to make 3 replacements but 2 of them had physical damage out the box. Waiting for the 4th one to come in.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, Tahmid.
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. To better assist you with the update on the replacement microwave, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Microwave died less than 2 weeks after install. Now i have to buy a more expensive microwave as they are conveniently out of this one to replace it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RydMee,
We know how it feels to have a microwave that stopped working in its early weeks. We'd love to help you.
I have shared a link below for the steps if the Samsung microwave stops working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
It would also be great if we could talk to you directly and gather more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147408453, which will help our team pull up your information.
^Rainly
Love this microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with this microwave so far. It looks nice, super easy to use, and heats up food fast. I’ve used it for everything from popcorn to leftovers, and it’s been perfect. Solid product from Samsung
I would recommend this to a friendgreat product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product..slick design and good functionality
I would recommend this to a friendGreat replacement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, this microwave has been a great purchase. We have warmed up various items, popped popcorn and cooked using the sensor cook. All have worked well, and the look is fantastic.
I would recommend this to a friendExcellent microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave unit looks great and is very easy to use.
I would recommend this to a friendMicrowave oven review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We really like it works very nice and it looks good.
I would recommend this to a friend
