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Rated 3 out of 5 stars
Good features, but the unlit keypad is a dealbreak
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s an okay microwave, and I appreciate the phone notifications, though the app controls aren't actually that helpful. However, there is a huge design flaw that I can't overlook: the keypad is not backlit. At this price point, I absolutely expected it to be. It is essentially unusable without turning on another light source, and trying to use it by feel is a mess. I want to like this machine, but this issue is frustrating enough that I'm already looking for a replacement, even though this one is less than 3 months old.
We truly understand how disappointing it must feel to invest in a new microwave and find that keypad visibility affects your overall experience.
Currently, Samsung microwave models do not feature backlit keypads. For safe and accurate operation, we recommend using the appliance in a well-lit room, as it is not ideal to operate the microwave without adequate lighting.
We genuinely value you taking the time to let us know how this design choice impacts everyday use. Feedback like yours plays an important role in how we evaluate future product improvements, and we appreciate you giving us the opportunity to hear your perspective.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
This reviewer received promo considerations or sweepstakes entry for writing a review.
LOVE this new Samsung microwave - it was an upgrade from a stainless steel model and we couldn't be happier with the decision to go with Black Matte Steel. And, we're very happy that the vent button is no longer next to the handle/opener. It looks really nice above our new Samsung gas range (also in Matte Black Steel).
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had removed my over the range microwave many years ago to add a range hood. That left me with a 1.3 cubic foot countertop microwave. It was never big enough. I changed all my appliances to white glass so the stainless steel vent hood had to go. The size of this microwave is just about as big as they come. I’ve only used it a few times but it does what it’s supposed to. My countertop microwave always flashes 12:00 because of regular power outages. With this new one, I couldn’t figure out how to even set the clock. It has a WiFi function but I didn’t feel I needed it. I went online and found that if it’s connected to WiFi, the clock is always on the right time. One more problem solved by buying new. I wish it had more white glass on the front but I understand you do need to see inside when it’s running.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The microwave seems okay, but it is a little confusing to work with at first. It looks sleek and nice, so I will give it that.
The only downside I don't like is that there is no internal light at all. You have zero ability to see what you're cooking or boiling in order to monitor it.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love the Samsung product and Stephanie worth the purchase and the Wi-Fi makes it even more accessible to my phone I would definitely suggested anybody looking for a new product
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this microwave because of many things. Amazing design, very modern like design. Smart device, it is a part of samsung's ecosystem software with SmartThings so i love being notified when my food is done or being able to control it via the app.