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Rated 5 out of 5 stars
Great buy
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great piece of tech tonhave in the home as far as a fridge goes. Love the notifications and the fact it lets you known through the app of the doornwas left open.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love the beverage center, we use the pitcher all time. The small ice cubes are great and the large capacity for ice is handy. We never used to have enough.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Amazing fridge! The ice maker and beverage center are the best I have ever owned. Chilling is uniform and consistent. Plus, the room inside is more than we need.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far this has been the perfect refrigerator for our house, plenty of features and great quality for the price, the beverage center has been a big hit and it would be hard not to have any more
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far, so good.
Getting used to not having door handles.
We really like the duel ice dispensers.
It really maximizes the useful space inside.
Well lit.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We weren’t going to buy a Samsung fridge to replace our previous Samsung because we had the notorious freezer problem with that one—and it’s why we needed a replacement. But the salesman said they had been redesigned and fixed that issue. This fridge was nice and had everything we wanted and since it was supposedly improved, we bought it.
Almost 3 months to the day that it was delivered it died. And it died the day of my dad’s open-heart surgery.
We had just stocked up because my dad was coming to my house to recuperate post-op. Before surgery, he brought his perishables so they wouldn’t rot in his fridge. This was on 8/22. First thing the next morning, I called BestBuy because I had their Total Protection Plan. Unfortunately, they said it was under manufacture’s warranty so I had to call Samsung.
Samsung had me repeat many of the troubleshooting tasks I had already done and finally put in a ticket for repair around 3 pm on Friday, 8/23, with the promise that I would hear from repair services within 24 to 48 hours. We limped through the weekend with a cooler and a dorm fridge (thank goodness we had it) but never heard from a repairer. I tried calling the repair company on Monday but couldn’t get an answer. Looked up their local address only to discover they operated out of a local storage company’s storage unit!
Fed up, I angrily tweeted at Samsung and BestBuy. I heard from Best Buy within 30 minutes. (That’s amazing because I’m nobody on Twitter and have few followers.) Samsung took a couple of hours to reach out to me, only to say that I’d hear from a repair company soon. They promised to come out on Thursday (a week after the fridge died). We agreed to that and when the (really nice) repairer came out, he quickly discovered the issue involved super-expensive parts that Samsung doesn’t allow them to keep in stock. As a result, we would have to wait 3-5 days for repair. This was on 8/29 before the holiday weekend.
BestBuy had said there were options so I followed up to see what they were at that point. They agreed to replace our fridge with a comparable one for free with the caveat that if I picked a more expensive one, I might have to pay the difference. The best news was that it didn’t need to be a Samsung. The one I picked that was closest in features and size but it cost several hundred dollars more. BestBuy covered the difference to make up for the inconvenience and lost groceries.
Samsung called last Friday and said they will fix my fridge next week on 9/10. I was so happy to tell them I’ll NEVER buy a Samsung fridge again. And I’m so grateful to BestBuy for making this right. That’s some great service recovery right there.
My new LG fridge should be here today (9/5) and I’m so excited. Thanks BestBuy!
We appreciate you sharing your sentiments about the overall experience you had with your Samsung refrigerator. We are saddened that you no longer have the product.
We would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.