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Customer reviews

Rating 4.7 out of 5 stars with 1975 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 1,975 reviews
  • Rated 5 out of 5 stars

    Buyer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best company ever! Love the sales man and total tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fancy fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!! Love the beverage center and the ice with the fancy scooper.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with a dent in the side Best Buy worked well with us to make it right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not ask for a better refrigerator just love the water container

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MY REFRIGERATOR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE MY REFRIGERATOR -VERY SPACIOUS AND WHAT CAN I SAY-I LOVE EVERYTHING ABOUT IT.....MY FAMILY AS WELL LOVES IT.....LOVE THAT IT DOESN'T HAVE ANY HANDLES...I WOULD ALWAYS BE CLEANING THE HANDLES ON MY OLD REFRIGERATOR....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung bespoke is great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge! Looks great and love the functionality

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good.. enjoy the different ice cube options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Fridge! Love the layout and all of the functions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good combo, we bought bespoke bundle refigerator+washer+dryer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it!!!! The layout was very well thought out. It’s perfect!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Delay delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waiting time was more than the first agreement date, and since the pick up date has been changed twice already

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We understand what you're going through with your fridge's delivery schedule. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with this transaction, and address any other issues you may have.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service provided while in store to get the order placed

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty filter system. They won’t help and know it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had problems with this refrigerator from day one! I’ve had to have the filter compartment serviced every 6 months because it leaked after changing it. The filter compartment where it’s housed has been replaced twice. It’s leaked to a point of causing flooding in my kitchen all the way to my office. Best Buy refuses to replace the fridge. The last time they said I didn’t push it in far enough. That’s a lie because it wouldn’t connect if it wasn’t. Samsung refrigerators are horrible! Best Buy’s customer service is worse. DO NOT BUY THIS BRAND! And do not trust the warranty. You still end up coming out of pocket after 1 year.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand that you're frustrated about this overall experience. We're here to help in any way possible, Rmellis.

      To help diagnose the causes of the water leaks, kindly follow the troubleshooting guide below. There's an embedded link for further help.

      Water leaks in a Samsung refrigerator:
      https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter

      Should you need further assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1148775064, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    Thank you Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product great value amazing price Outstanding service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Orlando

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve maker is too small and don’t make enough ice water dispenser

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionally delivered and installed; a job very well done.

    I would recommend this to a friend
  • Pros mentioned:
    Beverage center, Capacity, Ice production

    Rated 5 out of 5 stars

    Samsung Bespoke, Would Buy Again!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the fridge for about a month now and really love it so far! The beverage center and two types of ice are my favorire featutes. Spacious, quiet and functional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is wonderful. I love the water pitcher.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the water and ice just wish that the shelves go go a little higher

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dual zone is pretty cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great I love it can’t wait to change to color panels

    I would recommend this to a friend
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