Customer Ratings & Reviews
- Model:
- RF29BB8600QLAA
- SKU:
- 10763036
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Samsung fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uneven doors and dented. I will definitely not buy at Best Buy again no apology or anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello YajairaG,
To better assist you with the refrigerator you received, which has an uneven door and dents, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like freezer drawer feels cheap will not last long. Hard to push the ice drawer back to dig in the freezer for food. Returning to get a side by side
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for your review about your experience with your Samsung refrigerator's drawer.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
- Pros mentioned:Capacity, Ice production
A Great Refrigerator!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent refrigerator! It is so spacious and I really love the lights inside the refrigerator. My wife loves the auto pitcher refill. And the ice maker is great! The two different types of ice is always full and ready. We've only had the refrigerator for about a month, but we have had no issues or complaints! We are both very pleased with this choice! We both highly recommend this refrigerator!
I would recommend this to a friend Will update
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will update after 3 months. But as of right now I'm excited about this fridge. Which is why I picked it.
I would recommend this to a friendBad product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frig didn't work properly from the beginning. Then our replacement was badly damaged.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We strive to assist you at any time. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for further assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to report that their replacement unit arrived damaged.
Have a great day.
-John
Not great service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not dropped on time, they dropped almost 2 weeks and the fridge was cracked and we needed to wait one week more for get the new one. And the costumer’s service in the phone is horrible.
I would recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check for updates regarding your replacement.
Have a great day.
-Ernest-
Samsung Bespoke refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator but the “drawer” that hold the ice sometimes doesn’t reposition itself after you get something from the bottom of the freezer.
I would recommend this to a friendLeak right after installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge started leaking 2 hours after being installed. I checked the hose on the back and it was dry. I opened up the center drawer and it was full of water which was leaking onto the floor. I believe it’s leaking from the filter. The fridge was delivered on Tuesday, but I have to wait until Saturday before a technician can come check it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GabrielG,
Your efforts to deal with this matter are greatly appreciated. We want to speak directly to follow up on your service request.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146646249, to help our team pull up your information when you message us.
Have a great day.
-John
No
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We already have a problem. It’s leaking water into the middle drawer. Best Buy ordered a part. It was incorrect. Still leaking…
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have the best experience possible with your fridge, TravisF!
We will show you what steps to take to find the cause of the leaks and hopefully keep them from happening again through these links:
https://youtu.be/uU6XADBosVo
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
If you require further assistance, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145216483) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
- Pros mentioned:Beverage center, Capacity
Love it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving my new fridge. Having a water pitcher in the door is great, I use it all the time. It takes some getting used to having no handles like my last fridge did but it didn’t take long. Plenty of space for everything and center drawer is handy for drinks or as a meat and cheese drawer. I would highly recommend this Samsung fridge.
I would recommend this to a friend Lied to about color matching panels.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told I could get Black Stainless panels to match my kitchen. It would be no problem. I have waited almost two months and still don't have a ship date. It does not match my kitchen and looks out of place. Do not believe them when they tell you you can customize this to match your kitchen. I cannot get any help resolving this. I would not if bought it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery company was awesome. Polite and very professional
I would recommend this to a friendLook great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant wait for this to finally come. Looking forward to it!
I would recommend this to a friendRefrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new refrigerator... Goes well with my home decor.
I would recommend this to a friendDelivery driver is wrong
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to get this product as deliver is not made any attempts to contact me I am thinking of returning and going elsewhere
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the disappointment about your delivery experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Compressor gone bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this fridge for a week and we currently have a compressor problem. We will be getting a new one, but it’s unacceptable for a brand new fridge to have compressor problems.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for using our refrigerator for your appliance needs, DannyA82. We would appreciate it if you could share your experience with us
It would be awesome if you could give us a few more details about your unit to see how we can assist in the best way.
Here is the warranty for your compressor:
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only. Please see the link for details.
https://www.samsung.com/us/support/service/warranty/RF29BB8600QLAA
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145082711) to help our team pull up your information.
Have a great day.
^Camille
Best buy charges a lot for stupid features.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge seems very small on the inside. I feel like I paid an extra $500 just for the option to adjust the temp by phone which i didn't even know was a feature let alone care about. Thw same refridgerator without that feature is $500 less than what we paid through best buy. So i was not happy about that at all.
No, I would not recommend this to a friend- Pros mentioned:Beverage center, Capacity
Perfect fit.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge. Lots of space. Beverage center is great - wasn’t sure if I’d like it, but I love it. So much more room than my old fridge.
I would recommend this to a friend Horrible customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged and it was horrible dealing with Best Buy to resolve they problem of sending me a damaged appliance
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand it can be frustrating to receive your new fridge damaged. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to learn more about this experience with this transaction and discuss options for replacing your unit.
Have a great day.
-John
Horrendous in every way!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our experience in purchasing and getting this delivered was horrendous. The delivery was over two months late, then it didn’t fit. We finally had to pay for a 3rd party contractor to make it fit. After all that the controls don’t work…Never ever buy an appliance from Best Buy!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .ear Valued Best Buy Client,
Thank you for informing us of your overall experience with the delivery of your Samsung refrigerator.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
