The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Rated 5 out of 5 stars
Awesome
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love it!! I love the two different ice buckets.. the fridge is super spacious! Freezer is nice and cold!
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a beautiful fridge with lots of space and a modern design with an ice-maker that after two moths its stiBest Buy warranty not working. I am glad that i got the Best Buy warranty. They have replaced about 10 parts and its still down. It seems this is an issue multiple owners have experienced. I still look forward to enjoy a working product.
We know that a working ice maker is one of the crucial parts of a refrigerator, Luis. Let us assist.
Below are the links for the ice maker that is not working. Click the bullet point of the exact experience you're having with the ice maker to troubleshoot it on the first link and watch the entire video of the second link.
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
Lastly, the video link below has information about maintaining the ice maker, which we recommend checking too. You may watch the entirety of the video.
How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought one recently, and loved how customizable it was given the different colored panels. And the pitcher as well as all the different compartments. Do not regret it one bit
This reviewer received promo considerations or sweepstakes entry for writing a review.
Did not fit in the space I needed. I measured and triple confirmed with the salesperson that measurements would work. I was mislead to believe it would. Best Buy offered a full refund.
We acknowledge the time you took to share your review of your Samsung refrigerator, and we value the details you provided about the fit and your experience with the measurements.
We're glad to hear that the retailer was able to offer a full refund, and we appreciate you sharing this experience with us.
If you ever need to reach out to Samsung, please include this reference number 1152229389. We appreciate hearing from you and truly value your business.
Nicole Samsung Care
Rated 4 out of 5 stars
Refrigerator
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Ice bits are not sonic ice, seems like ice maker does mot make ice fast
Good looking fridge terrible performance, broke 1y
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Fridge worked for a year then stopped cooling.
Refrigerant leak was what was stated by tech.
Good looking fridge, terrible performance.
Ice making is slow.
Can’t recommend buying another Samsung appliance
We know how important it is to have a reliable appliance at home. Let us help.
Here is a link for troubleshooting steps for your refrigerator that is not cooling, kindly watch the video and click the embedded words.
Cooling issues with Samsung refrigerator or freezer. https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Here is a link for troubleshooting steps for your refrigerator that is leaking, kindly watch the video and click the embedded words.
Water leaks in a Samsung refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-back-wall-of-the-refrigerator
If you have further questions or inquiries, these are the platforms that you can reach in the future:
Please provide us with this reference number (1147316004) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Rated 1 out of 5 stars
Wrong measurements.
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The depth without door measurement is wrong, even though it says it's 29 and 3/8s, its more like 30.5 or 31 due to the cables and panels in the back. This prevented the refrigerator from being delivered and wasted time and money all around. The delivery people said this happens all the time. Why can't a multi billion dollar corporation that has been doing this for decades get this right. GRRR!!!!
We can feel your disappointment with this fridge. We are here to assist you in any way we can.
The dimensions of this fridge without the hinges and doors are 35 6/8" W x 68 7/8" H x 29 3/8" D but with the hinges, handles, and door it would be 35 6/8" x 70" x 34 1/4".
To better assist you with your delivery concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.