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Customer reviews

Rating 4.7 out of 5 stars with 1975 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 1,975 reviews
  • Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! I love the two different ice buckets.. the fridge is super spacious! Freezer is nice and cold!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super roomy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s has the most amazing spaces available! Great for families with children. Endless snack space!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glass face fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful spacious refrigerator! Couldn’t be happier!

    I would recommend this to a friend
  • Pros mentioned:
    Beverage center

    Rated 5 out of 5 stars

    Great Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. The beverage center is great!!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Sofar so good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sofar so good. love the water setup room for everthing÷

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hejek

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge great service!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful, excellent equipment , working excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Complaints

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of room. Pitcher is so convenient. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Beverage center

    Rated 4 out of 5 stars

    Great buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the beverage center! A little louder than I expected but not too bad.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge, awesome size and capacity. Totally recommend

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 3 out of 5 stars

    Ice-maker Sucks!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beautiful fridge with lots of space and a modern design with an ice-maker that after two moths its stiBest Buy warranty not working. I am glad that i got the Best Buy warranty. They have replaced about 10 parts and its still down. It seems this is an issue multiple owners have experienced. I still look forward to enjoy a working product.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We know that a working ice maker is one of the crucial parts of a refrigerator, Luis. Let us assist.

      Below are the links for the ice maker that is not working. Click the bullet point of the exact experience you're having with the ice maker to troubleshoot it on the first link and watch the entire video of the second link.

      Ice maker is not working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/

      Ice maker is not working properly:
      https://www.youtube.com/watch?v=rArwTN_yhCc

      Lastly, the video link below has information about maintaining the ice maker, which we recommend checking too. You may watch the entirety of the video.

      How to maintain the ice maker in your Samsung refrigerator:
      https://www.youtube.com/watch?v=EsbHtpc1ak4

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146331518) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    its great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks great, it works great and so far it is great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    review.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far, good. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Niche

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one recently, and loved how customizable it was given the different colored panels. And the pitcher as well as all the different compartments. Do not regret it one bit

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    when changing filter

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    changed filter and then there was a leak all night. called samsung help line and they are sending someone out to look at it. 6 months old

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New fridge….

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy. Highly recommended it. Very hip and stylish.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Larger than expected.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not fit in the space I needed. I measured and triple confirmed with the salesperson that measurements would work. I was mislead to believe it would. Best Buy offered a full refund.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello NicoleH,

      We acknowledge the time you took to share your review of your Samsung refrigerator, and we value the details you provided about the fit and your experience with the measurements.

      We're glad to hear that the retailer was able to offer a full refund, and we appreciate you sharing this experience with us.

      If you ever need to reach out to Samsung, please include this reference number 1152229389. We appreciate hearing from you and truly value your business.

      Nicole
      Samsung Care Samsung

  • Rated 4 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice bits are not sonic ice, seems like ice maker does mot make ice fast

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good looking fridge terrible performance, broke 1y

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge worked for a year then stopped cooling. Refrigerant leak was what was stated by tech. Good looking fridge, terrible performance. Ice making is slow. Can’t recommend buying another Samsung appliance

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Tommy,

      We know how important it is to have a reliable appliance at home. Let us help.

      Here is a link for troubleshooting steps for your refrigerator that is not cooling, kindly watch the video and click the embedded words.

      Cooling issues with Samsung refrigerator or freezer.
      https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough

      Here is a link for troubleshooting steps for your refrigerator that is leaking, kindly watch the video and click the embedded words.

      Water leaks in a Samsung refrigerator.
      https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-back-wall-of-the-refrigerator

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147316004) to help our team pull up your information when you message us.

      Thank you.

      -Ricardo Samsung

  • Rated 1 out of 5 stars

    Wrong measurements.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The depth without door measurement is wrong, even though it says it's 29 and 3/8s, its more like 30.5 or 31 due to the cables and panels in the back. This prevented the refrigerator from being delivered and wasted time and money all around. The delivery people said this happens all the time. Why can't a multi billion dollar corporation that has been doing this for decades get this right. GRRR!!!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Deltaray,

      We can feel your disappointment with this fridge. We are here to assist you in any way we can.

      The dimensions of this fridge without the hinges and doors are 35 6/8" W x 68 7/8" H x 29 3/8" D but with the hinges, handles, and door it would be 35 6/8" x 70" x 34 1/4".

      To better assist you with your delivery concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific questions.

      ^Rodel Samsung

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