Customer Ratings & Reviews
- Model:
- RF29BB8600QLAA
- SKU:
- 10763036
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Not recommended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this for the price vs quality. For 2300 I expect it to last, most of the bins have cracked, the ice tray, the fridge door bins, the middle drawer, and they sell it like everything can be easily replaced which is true but at 200 dollar a piece. 200 for each tray is not reasonable. The front of the fridge easily dents. Do not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ClaudiaL,
Thank you very much for your review of one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
You may reach out to our Samsung Parts Team to order the parts needed for your Samsung fridge at (800) 627-4368.
They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase.
Thank you for choosing Samsung and have a great day!
^Rodel
Beware of Samsung Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator and needed to contact Samsung Customer Service today (June 6th). I was transferred 6 times and finally I reached the right department, and I was put on hold at 2:30pm and was on hold until 6pm! That is right OVER 3 hours! When 6pm hit I was disconnected from hold. When I called back, they said they had to call me back the next day (Tomorrow June 7th). If you are looking for a new refrigerator BEWARE...Samsung does NOT care about the people who buy their products!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Greenyo79,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers. Your feedback helps us to understand where we can take steps to improve our product and service.
I have shared a Samsung link below that can assist with your concern with your refrigerator.
https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F&tabOrder=index.html%2Canswers%2Ctroubleshooting_guides%2Csupport_videos%2Cfaqs%2Cresources%2Clinks&facetFilters=%7B%7D&filters=%7B%7D&verticalUrl=TroubleshootingGuides2.html
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144575324
Leo
- Pros mentioned:Design
Samsung refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good design , large spaces with deep drawer and a extra storage drawer with 5 temperatures setting. I really like it.
I would recommend this to a friendBrand response from Samsung
Posted .Good day,
We're pleased to know that you liked the refrigerator, Jenney!
Should you require assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147036054, to help our team pull up your information.
Have a great day!
^Chrystel
Sick of delivery rescheduling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This review is not for the product but for Samsung US. I ordered this fridge and other items last month and their Delivery partner has rescheduled the delivery already 3 times. As a courtesy, I removed the doors from the garage side to bring the fridge inside and now getting bugs as and when I open the garage door. So sick. But funny enough, the order status shows as "All items delivered and Installed" and on top of that they are asking about my experience with the delivery. So end of the story is that I have been invoiced already for something that never was delivered. And yes, if you request for call back you will get a message that you call back has been set for the next day. I am wondering if I already made a mistake.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144671114
Have a great day.
Melardo
Not worth it do not buy it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy one of the worst fridges. It broke after two hours of installation and when I contacted Best Buy, they said they would send someone after 4 days this meant that I would be without a fridge for 4 days. Planning to return it and look for something else
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand that having a fridge that worked for only two hours can be frustrating. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to express your overall impressions of this transaction, review your options, and address any other issues you may have about your fridge.
Have a great day.
-John
On Backorder until May 2024
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve purchased this fridge but delivery didn’t show up the day I took off work and afterward I was informed the it would take over 3 months to get my appliance. They harass me every other day to schedule a new time for delivery but don’t have the appliance in the warehouse. I do look for to the fridge when it’s available my problem is availability and service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with the availability and delivery of this Samsung refrigerator model, please contact the Best Buy customer service department.
Phone: (888) 237-8289
Hours: 24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Doors DO NOT close properly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doors do not close by themselves properly, need extra push. It is extremely inconvenient having to worry about whether doors are closed or not. With my older fridge I could have just given a gentle push and gravity/magnets would do the rest. Not on this one! Manufacturers installed a beeper because they knew that this was going to be an issue so if the doors don't close properly it starts beeping annoyingly. Stay away!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Let's move forward and get you assisted with your fridge!
We suggest following the step-by-step guide below to get the doors closing correctly.
Refrigerator or freezer doors will not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145849657, to help our team pull up your information.
Have a great day!
^Chrystel
Sick of Best Buy lies!!! DON'T HAVE the product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please DO NOT purchase this refrigerator from here, I repeat please DO NOT purchase this product! Best Buy DOES NOT have the product and DO NOT know when they will have it in stock. They HAVE CANCELED delivery 3 times since we paid for the product in September and keep telling us to pick another appointment time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we want for our customers. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can answer your questions or transfer you to your local store to give feedback about your overall experience with the delivery of your recent purchase.
Have a great day.
-John
Terrible support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product seems OK, but arrived with a manual that doesn't explain how to operate it. When I try to register on Samsung.Com for the warranty and to get more operator info, Samsung.com doesn't recognize the model number or serial number. BestBuy says to contact Samsung and Samsung requires you register your product to get support.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, AdamC.
Let us help you to register your appliance for its warranty and provide its operation manual.
Here's the link to the manual to help you operate your refrigerator. Please refer to pages 36–48 for details.
https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf
You may also visit this link and click on "How to Find the Model Number" to get the correct model number of your fridge and try to register it again. Please select "home appliances" for type and "refrigerators" for subtype. To see more steps on how you can find it, you may click the gray dots on the right side of the screen under the images.
https://www.samsung.com/us/support/#find-codes
If you are still having trouble registering your appliance, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145813197) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Never arrived
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered and scheduled delivery 2 weeks in advance. Delivery company called twice to confirm approximate time that they would be delivering 2 days before delivery. Never showed up on delivery day
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can answer your questions or transfer you to your local store to answer your concerns.
Have a great day!
Chrystel
Great design, but...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is beautiful, but dual ice maker frosts unit, ice storage and top freezer drawer frosted over within 2 days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment with the freezing ice maker and freezer, JoanneS. We're here to help.
If your ice maker freezes over, please refer to the latter part of the guide under the "Ice maker is frozen over" section for instructions on what to do. We suggest also checking the attached hyperlink about connecting the refrigerator to SmartThings. You can access the guide through the link below.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Here is a link to troubleshooting steps when frost forms in the freezer.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147549673) to help our team pull up your information when you message us.
Thank you.
-Angelica
Class Action Suit Against Samsung Refrigerators
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy a Samsung refrigerator. They ALL have a known issue WHERE YOU HAVE TO DEFROST THE REFRIGERATOR MONTHLY. Not the freezer, the refrigerator. There are several class action suits.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We want you to have a working refrigerator to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145560711) to help our team pull up your information.
Have a great day.
^Camille
Idiotic design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The most idiotic refrigerator I have ever used. You have to open the door to access the water, and stand there for half a minute while a tiny, tiny stream trickles out and releases all of the cold air from the fridge. Useless.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We appreciate you taking the time out of your busy schedule to write an honest review on your Samsung refrigerator model.
The minimum speed and amount for the water to dispense should be 6 ounces in under 10 seconds. If it takes more than 30 seconds you may want to follow the steps outlined in the video and link shared below.
How to fix your refrigerator's water dispenser:
https://www.youtube.com/watch?v=XR86_O-ZfFA
Samsung refrigerator water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-dispenses-slowly
I have also shared the user manual of this model. Please turn to page 69 for a solution to a weak water flow.
https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145653034 to help our team pull up your information.
Leo
Ice maker issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All Samsung ref. has an issue with the ice maker. Try to avoid it
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about your negative experience with your ice maker, Ashraf. We want to inquire for more details on what is happening with it so we can provide the necessary support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 147119529, to help our team pull up your information when you message us.
Have a great day.
-John
Horrible refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst refrigerator ever. I can’t get three glasses of ice in three hours
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to leave this review, MasonD. Let's get you the information you will need for your ice maker.
A few factors can cause an ice maker not to work. If the ice maker appears not to be making any or enough ice, low water pressure or a faulty water filter may be to blame. Also, the ice maker can make 10 pounds of ice a day; it can only hold 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop. The ice maker can make approximately two trays of ice every 3 hours. Please see these links for details.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001942/
What to check when there is no ice or not enough ice from the ice maker or dispenser | Samsung US
https://www.youtube.com/watch?v=heJu7r3JqNc
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1145040615) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
