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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1122 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are positive about the Galaxy Book Flex Alpha's touch screen, light weight, speed, battery life, and price. They appreciate that it is easy to set up and powerful. However, customers are negative about the build quality, speakers, overheating, camera issues, and fan noise. Some users have concerns about the durability of the laptop and the quality of the speakers. Others have reported issues with the camera and microphone not working properly, as well as the laptop overheating and the fan being noisy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 1,122 reviews
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Lynn's computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice small lap top, light weight and fast operating system

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Top Of The Line

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT TOP OF THE LINE LAPTOP. FAST. EFFICIENT. AFFORDABLE.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Display

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this computer and used it for about a week before returning it. The computer's display was incredible, but it didn't have too many other wow moments for me. I wish it had come with a pen, so that was a separate purchase I had to make, but I was well aware of that before my purchase. I ended up returning it for a different laptop, and I have no regrets.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great screen & build quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know much about laptops, but this works as a sturdy student or work laptop. The performance of this is good for simple tasks like Microsoft Office, web browsing, or Skype. I haven't tried playing any games on it, but I highly doubt it could run anything too intense.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best laptop Great price

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Samsumg laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cutest laptop ever. Lightweight for convenient

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Light, sleek great battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and light and the battery last for what seems like forever!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm and the touch screen is great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great functionality innovative technology for a great price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am extremely happy with this laptop. It's very sleek and beautiful to look at. The screen is ultra HD so the colors look amazing. I love that I can use it as a tablet to draw on Penup. It's fast and quiet. So far I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Just right

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value when purchased on sale. Nice screen and perfect size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Buyer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleasantly surprised by the knowledge the sales rep imparted and the tactful way he helped the technically challenged (me) sort through the buying process. Saved me a bit of money and taught me a few things I wasn't aware of. Overall, a good experience and a fine product to enjoy for the next few months. Well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good, productive machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, quiet machine. The keyboard keys light up, which is helpful in the dark. Laptop has finger-touch login, which is a quick option. Sometimes, the load screen from login to home screen takes about 20 seconds, which is definitely too slow, but this rarely happens. The screen size and weight of this laptop is efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with our purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We researched several of laptops. We sought out information on several different models, but after purchasing the Samsung we knew we made the right decision. It’s picture is crystal clear, we got all the features we sought . The techs at Best Buy were very helpful and friendly. We are very pleased with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent product, it does the job. Very fast and nice resolution.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop/tablet combination

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had the Samsung Galaxy Book Flex for about a month and am loving it. Very fast, the quick start up is great. Screen is vibrant. It had all the features I was looking for in a laptop/tablet combination. Price was good in comparison to competitors. This is my first Samsung laptop, and so far I would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharp and crisp screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient size 13.3 inch, crisp and sharp screen, quality hinges so you don't need to be concerned about constant use and the hinges breaking, light blue white light for evening use on the keys, slim and easy to travel with....I'm happy.....was able to pick up on sale at Best Buy....definitely a good laptop

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ultraportable with a great display

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thin, light and powerful. Perfect device for people who want something slim and light that runs Windows. If Windows isn't a must have, there are some Chromebooks that offer a better value. This screen on this model is sharp and bright. Could stand to have more storage though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for work travel

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales associate was wonderful and got me exactly what I needed. He was knowledgeable and showed me the differences between all the options and recommended a laptop that fits my needs. I’ve had it a few months and I love how sleek and fast it is. Would recommend to anyone needing a travel laptop for work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Malfunction keyboard light ?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this one second hand purchase, had to return it Because the keyboard light kept on glitching even though I would just let it set there on its own without even touching it. So had to return, or else I would’ve loved to keep it, maybe a malfunction one? Who knows ha

    I would recommend this to a friend
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