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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1122 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are positive about the Galaxy Book Flex Alpha's touch screen, light weight, speed, battery life, and price. They appreciate that it is easy to set up and powerful. However, customers are negative about the build quality, speakers, overheating, camera issues, and fan noise. Some users have concerns about the durability of the laptop and the quality of the speakers. Others have reported issues with the camera and microphone not working properly, as well as the laptop overheating and the fan being noisy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,122 reviews
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Nice 2 in 1 with good build quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a light 2 in 1 with a good stylus support (this works with any S-Pen, so works fine for me), screen is good (nice colors, decent brightness), keyboard is fine. A bit pricey for a budget laptop, but for a 2 in 1 with stylus support i think it's good value.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen, Weight

    Rated 5 out of 5 stars

    Great small pc

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light and fast. Touchscreen is great and very responsive. Recommended

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Solid construction, good specs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my father for his zoom calls. He is generally satisfied with the computer. The main reason I picked this computer is the all metal construction - it rivals Dell Inspiron 7000 series and HP Envy, but at a slightly lower price point. I had a Samsung laptop before and it was very well put together. The specs are solid and the computer feels fast. However, the fingerprint reader is finicky.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 4 out of 5 stars

    Excellent Product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must say I was very hesitant in this purchase. I wanted to something compact lightweight. Easy to travel with and get same performance as my computer. It does everything my laptop does. The only thing is my laptop was cheaper. You definitely pay for the features. Not having to carry around a bulky laptop. So portable. I can't give 5. Nothing is perfect. Very much an excellent purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    SURPRISE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price,better over Surface,clear screen,excelent backlight keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Touch screen

    Rated 5 out of 5 stars

    nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great performance very portable decent battery touchscreen very nice

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great small 2-in-1.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met my needs nicely. I never had a 2-in-1 before, Love that aspect. It's faster than my other computers due to the SSD and the i5 processor. The picture quality is very good. The backlit keyboard makes it easier to use in a darker room. It feels sturdy enough for my needs. Now I just need to learn more about what I can do with it. USB charge port would be nice.

    I would recommend this to a friend
  • Cons mentioned:
    Speakers

    Rated 5 out of 5 stars

    100/10! Great Laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! Samsung out did themselves with their first laptop. I was a Mac user for 10+ years, and I am very happy I made the switch back to PC. The versatility of the machine is great. It is light, easy to use, amazing screen quality. I would have liked the speakers to be a little louder but that is me being nit-picky! Would recommend to anyone!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. Bought it a year ago. I was concerned it wouldnt be sturdy, but it seems like it is well built. Love that it can easily be used as both a laptop and tablet without having to attach extra pieces(and buy extra pieces).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Little Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I was not planning on buying the Samsung Galaxy Book Flex Alpha, as the original price seemed high as compared to other manufacturers for similar hardware before I entered the store. However, after spending over an hour comparing several smaller laptops (Best Buy had several choices), I kept coming back and re-reviewing this model, as it was on sale and was competitively priced. Fortunately, all the laptops were operational at the store and I could see many of the screens from one standing position. What kept catching my eye was the great screen on this laptop, plus it had the right configuration for my home use i% 10th gen, 8GB memory, and a 256GB SSD along with space for a micro SD card.. Since bringing it home, it was easy to set up, navigate through and use. Also the backlight keyboard works well. Overall I am impressed with the size, construction, battery life, ease of use and of course the very good screen, the only downside would be the sound from the on-board speakers is somewhat not up to par with other laptops. Therefore, this is one laptop I would recommend to anyone needing a computer for home use (not for heavy gaming or blasting sound) as it handled all my internet needs, photo programs and home office needs easily.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Touch screen

    Rated 3 out of 5 stars

    Good Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like computer very much. I just have a problem with the sound systems, it is very low. you can hardly hear it when there is a little more noise. My Iphone and Ipad are louder then this, even if i'm sitting right in front of it. other then that, it works great. the screen is a good side too. and it work really fast.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen, Weight

    Rated 4 out of 5 stars

    Good Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, good camera,easy to use,touch screan also good over all a good product.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Touch screen

    Rated 5 out of 5 stars

    Nice Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works really well, easy to hold very lightweight like touchsreen

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great laptop for everyday use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. I love the combination of a table and laptop; it gives me the flexabity that I need for starting back to school. I can't wait to start using it for class.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Usually use Apple but loved this still

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The galaxy book flex feels great it’s light and I was happy with it for the most part. The only reason I’m not someone who can say much is becusee I use Apple usually and I wasn’t really able to get too deep into the laptop.. That said, even with my limited abilities, it is definitely a good buy if you can use windows and find it helps with streamlining devices as well!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen, Weight

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    clear screen, smooth operating system, lightweight

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Slim, lightweight, fast!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chose this based on brand, processor, and price. I don't game, needed a laptop that could do basic stuff - Microsoft Office and search the internet. Computer is better than I expected, is super quick to start up, the fingerprint recognition is great, I like the weight and size of it, and the screen is just beautiful. Two potential downsides: I've recognized is the battery life. On slightly brighter screen settings, I'm seeing around 4 hours battery life. I'm sure I'd get closer to 6 with lower brightness setting, but still. The other is that while Best Buy's listing does not reference an included stylus, the computer's documentation does, but turns out it's for another model.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace an aging Macbook and couldn't be happier with my choice. It's super slim and lightweight. Easy setup, beautiful clear graphics and a long battery life. With the touch screen and the ability to use it as a tablet this Samsung can't be beat. I travel extensively, and this laptop is a perfect companion.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Weight

    Rated 5 out of 5 stars

    Samsung 2 in 1 laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is fast and lightweight. Great for college students.

    I would recommend this to a friend
  • Cons mentioned:
    Build quality, Speakers

    Rated 2 out of 5 stars

    Look Somewhere Else

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mediocre performance for the price and you're giving up a lot in build quality. I could click the trackpad by holding the laptop from the bottom corners, atrocious body flex. It feels cheap, looks it, and cannot charge via USB-C. Oh, and the speakers sound like they're submerged in water. For $799, pick up a surface laptop 3 (on sale) or an apple refurbished MacBook Air. Samsung could have done a lot better here.

    No, I would not recommend this to a friend
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