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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 903 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Galaxy Book2 360's lightweight design, impressive battery life, and strong performance. Many appreciate its portability and convenient size, along with the responsive touchscreen. However, some users noted that the device can get warm and the fan can be noisy at times. A few also mentioned concerns about the price and the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 903 reviews
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best portable laptop / tablet ever!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I watched many reviews on this device and have to say im am really impressed. Its light weight, has a beautiful screen and compact. I rarely use the touch screen or tablet mode but do love the flexibility. The battery isnt the longest lasting but I use it mostly as a desktop. You can adjust for longer battery life and the power cord charges quickly. WIFI issues are a common complaint and I do have that as well. The issue occurs when it goes to sleep after inactivity. I find if you give it a minute or two, it connects fine and stays as long as you are avtive. Just be patient before jumping to restarting and trying to 'fix' it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best Laptop I've Owned

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of the nicest looking, super sleek and most functional laptops. I usually don't like the add-ons but Samsung did a fairly decent job with the performance mode key on the keyboard - Silent mode is completely noise free as the fans are not operating. Also has Optimized and Performance modes. Works with the Samsung S-Pen - this was a pleasant surprise as it did not mention this anywhere on the listing and eventually became my biggest selling point. Build quality is pretty good although I do hear slight creaks when i pick up the laptop and intentionally try to twist it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Love my new computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new computer! The battery life is great, it’s very lightweight and portable. The screen swivels completely down so it’s able to be turned into a big iPad type device. The touch screen works well.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 4 out of 5 stars

    Great buy!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy to set up. Perfect size and easy to maneuver and light weight. Battery is ok, Wish it lasted a little longer but could be worse too. So far overall been working great!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed, Weight

    Rated 5 out of 5 stars

    Super value for money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop, super display, super fast and very handy to carry, battery life is around 10 hrs in real world, charging is very fast. Only drawback is speakers if you consider the speaker of laptop, i mostly use earphones.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Excellent laptop, but beware the heat!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has handled everything I've thrown at it so far.. coming from a netbook with 4GB ram, this was a massive upgrade. I already own a galaxy phone and tablet, and the integrated features are very nice (I can use my tablet as a second display, make calls, and send/receive texts on the laptop and tablet all at once). The only reason I'm not giving a full 5 stars is because sometimes when running a game on it, the laptop base gets really hot, to the point of discomfort (if actually using it on your lap). Otherwise, this is a sleek, stylish, and powerful device that I'd gladly recommend to others.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Fast, light, small computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer, very quick and super small and light. Even the BB rep said it was a very powerful machine especially for the price. (Wait for it to go on sale)

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great specs for a reasonable price and was able to get this little beast on sale. I was looking for a 14 inch screen with HDMI output and returned a couple and keeping this one w a smaller screen. The OLED screen really makes a difference when the resolution is only 1080 P compared to other available high resolution screens, which I became accustomed. Solid aluminum body and feels well made and is lightweight. Feel a little mislead by advertised specs of 4.7 ghtz. Base speed is only 1.7 up to 4.7 w turbo boost. However no performance issues and imagine the lower base speed is necessary for a better battery life and heat management.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung computer has a crisp screen, light weight, thin, yet efficient. This product is worth the investment. I'm very pleased with the product.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Performance

    Rated 5 out of 5 stars

    Excellent laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Light, decent keyboard fell (not as good as my lenovo T-Series), but close. I don't like the right right layout for the number keypad, its odd and takes getting adjusted. The screen is pretty good overall, a little to much glare in some situations. Performance has been excellent and I get it in optimized mode almost all the time, battery life is working out to 8-10 hours of business type usage. For less than half the price of a comparable Lenovo T-Series, it was a good buy

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Great Little Laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speedy, Lightweight, Great Screen, and relatively affordable! I love it! I use it for photo editing and it performs great!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed, Weight

    Rated 5 out of 5 stars

    Excellent lightweight take-anywhere laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Very fast. Thin. Incredibly light. Excellent battery life. Amazing screen. Highly recommend for the sale price.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Weight

    Rated 5 out of 5 stars

    Literally my Best Buy Yet

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment I ever made. This laptop is sleek, and very lightweight. I bought it for my master’s program and it has worked far better than I could expect. Even after downloading multiple programs for my classes there was no glitch, or slowing down. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Not too small and not too big. Lightweight and foldable to tablet mode. Great battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Galaxy Book 2 360

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop, great battery life. Very thin and light, and the screen is on par with Samsung quality displays.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Weight

    Rated 5 out of 5 stars

    Great performance, unbeatable value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as my secondary computer to supplement a multi-media production home studio. I'm impressed with it's performance. The keyboard/touchpad are excellent, the performance switcher is really helpful (makes it easy to choose between 4 levels of performance/fan noise/battery life, depending on what you're doing). I love the battery saver feature. The 360 flip screen and stylus are fantastic. Screen is gorgeous. Drawing with the pen is as good or better than an iPad. Yes, it's just integrated graphics, but I'm finding good performance with video editing and 3D animation software. Slight caveats. Battery life is very good, but not great. (Way less than half the promised 21 hours.) The fingerprint reader isn't dependable so I'm just using my PIN. I'm not complaining about the weight -- it's a very light and easy-to-carry computer. But it's not an ultra-light -- 3 lbs. vs. 2lbs for LG Gram 13. But given the cost and performance, I'm still 5-star happy with it!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    BIG performance. SMALL (kind of delicate) package.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I adore this slick, lightweight, tiny laptop. Very nice looking, sleek, professional and performant. I originally bought it to have a work laptop that could fit in my motorcycle saddle bags, so I could commute to work on my bike. This laptop is so small and lightweight, yet powerful that I love to travel with it too. Love that it has USB C power supply, which is standard (non-proprietary), powerful and compact. When I fly on discount airlines, I hardly sacrifice any precious luggage space for it, so I never have to leave it home. The keys are backlit. The SSD is quick and good capacity. CPU and graphics are nice, but I am a business user, not a gamer! I connect to an external monitor all the time, so it's great to have a full size HDMI port. In addition to 2 USB C ports, it's great that it includes a standard USB 3.0 port as well. Bluetooth works well. Windows 11 sucks (always cramming stupid MS OneDrive down your throat) but that's not Samsung's fault! It syncs very cleanly with my Samsung Galaxy S20 FE5G, so that texts pop up on my screen when I am working and I can answer them right on the laptop. A couple of rough spots are: sound is underwhelming, and the shell isn't as inflexible as the screen, so I cracked my LCD screen almost immediately after buying it. These are not dealbreakers, but understandable compromises to achieve such excellent portability and performance at a very competitive price. Just be gentle with it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Performance

    Rated 5 out of 5 stars

    Great studen laptop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for school. Really good battery. Beautiful screen. Great performance.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed, Weight

    Rated 5 out of 5 stars

    Samsung Galaxy Book

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good quality. Very fast and ligth to carry out. Also, battery is a good one

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 4 out of 5 stars

    Great device with a grainy screen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like this laptop. A couple of issues made me return it. The size, weight and build quality as well as overall design are really nice and one of the best. Samsung makes some clean looking devices and I hope they continue with this aesthetic. The screen is bright and OLED. The problem I had and it was a major one for me was a texture or graininess to the screen. Full HD at 13.3" should be fine but the screen looked pixilated and had an odd resolution graininess to it I couldn't unsee. Watching videos didn't look good. I really liked the OLED tech but the quality of this panel just wasn't good for me and from Samsung I expect the best display. The keyboard is great and I love it. The trackpad was abit of a let down with a plastic surface that just felt cheap in this price category. The trackpad worked fine and no problems there. The speakers are mounted on the bottom and only 2 watts each. So sound could easily get muffled and be hard to hear. Volume was just enough at high to hear audio and sometimes a bit low. The processor and ram are excellent. You get a lot of performance out of the 1255u but fans were a bit aggressive. Battery life seemed good. Overall I would have kept the device if it were not for the screen and speakers. I love the size and love the weight. It had a decent selection of ports with HDMI, USB c and thunderbolt, usb a and micro sd card support. Good job on ports. Overall this is a very nice laptop but the screen is something I look at every day and if it looks bad in resolution and has a weird grainy texture no matter what I do I see it and it bothers me. Maybe my unit was bad but I think it is just the OLED tech in this panel. I looked at the Galaxybook 2 pro and the screen did not have this issues at all. It is definitely an above average device with great specs you just have to look at the screen before you buy it to see if you like it or not otherwise I think most people will like it. There are a ton of Samsung apps added and McAfee so if you don't need them it can be annoying but Samsung support is excellent. I like Samsung laptops and they keep getting better so your mileage may vary.

    I would recommend this to a friend
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