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Customer Ratings & Reviews

Your price for this item is $899.99

Customer reviews

Rating 4.8 out of 5 stars with 1549 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers are positive about the Galaxy Note9 512GB's camera quality, battery life, and S Pen, with many praising its ease of use and large screen size. The ample storage and performance were also frequently highlighted as positive aspects. However, some customers expressed concerns about the high price point. A few users also mentioned occasional issues with volume and the Bixby virtual assistant.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,548 reviews
  • Rated 4 out of 5 stars

    Stable on performance but slown on charge time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it to replace my Samsung S7 Edge 32G (2G RAM) because my old S7 is short of memory and very slow. Therefore I bought 512G (8G RAM) model. I can only say you buy what you pay. 512G plus 8G ram has much more stable performance on any apps. However, battery performace improvement is limited. Also charging time is longer than my old S7 edge even using flash charger takes about 1 and half hour to fully charge it while my old S7 only need 1 hour. If you need a stable and performance phone, this model is good choice. Battery is still a drawback for Samsung Note S9.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME PHONE!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The large display is very clear, detailed and bright and switching between apps, internet connectivity, downloads and gaming is very fast and seamless. I love the Note because of the screen size, 'note' pen (now even more useful), advanced features and general look of the phone. I do wish they were still available in the white color.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone ...but the stylus needs work.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the phone, the curved screen, and the crisp, clean images. Get a good case protector with thick corners, because when you drop this thing, it will almost likely shatter on the corners. The stylus works well, but securing it in the phone has been an issue for me. If you drop the phone, the stylus will pop out. I lost one stylus because I didn't realize it fell out when I dropped my phone in the parking lot. The replacement was $22. Seriously. All the other aspects of the phone are great: camera quality, speed, call quality, sound, brightness when needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Android Phone...period

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No other phone has a feature set like the Note 9. Best screen on the market, great camera, great speakers, headphone jack, IP68 water resistant, expandable storage fingerprint reader, face unlock and the S Pen. Samsung One UI coming soon will make it even better. Tried Pixel 3 and Note 9 blows it away in my opinion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a faithful note user since the note 5 and the note 9, though note much, is still an improvement over the note 8. Faster loading times, more apps open at once without refreshing, and a noticeably stronger battery. In the U.S. I couldn't get it in midnight black so that's the only con I have against my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Note 8 and didn't want to spend more than $1000 for a phone, but wanted to get the best bang for my buck as I will be keeping this phone for at least 3 years. I took advantage of the $400 off and nabbed this $1300 phone for $800. I decided to get the 512GB due to the RAM. With the extra 2GB (making a total of 8GB) this phone competes well with the S10+. There isn't too much difference between this phone and the S10+ for what I will be using it for: Spotify (for gym and car), standard phone usage, medium internet usage, and medium picture taking. With 512GB storage and the ability to add up to 512GB SD card, that would be plenty of storage. Overall, I feel that this phone perfect for me. I do have a Samsung Gear S3 that I noticed a lot of quirky issues I had went away when went from Note 8 to 9. I even 'reimaged' the Note 8 and still the watch works better with the 9. It could be coincidence, but either way, I am happy with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was an excellent choice. The battery life is unbelievable. I use my phone heavily and will go a full 24 hours before having to charge it. The display quality is amazing. I love the pen it comes with too. It is fun taking pictures without having to touch the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new note 9 I had a note a long time ago and really wanted another i waited till my old phone was upgraded ready and really glad I chose the note 9 the large screen and large battery and stylus for a remote are really great features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone No More

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a long time everything Apple user... iPhone, iPad, iWatch, etc., so coming to Android was a hop and I am more than happy I did. This Galaxy Note 9 is super fast, screen resolution is awesome, and I get to keep the headphone jack. 6gb Ram is more than enough to run the best of games and multitask. I also love that the sPen can take photos remotely. I had to buy another smart watch (FitBit Versa) and it functions just like the iWatch. The only thing I can't do is talk through the watch (do you really want that anyway) but I can do everything else. You will be more than happy with your Note 9. The variety of apps, speed, screen resolution, headphone jack, can I say speed again and the feel of the phone made this decision easy. This phone is so beautiful that you almost don't want to use a case.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We really appreciate the praise, Android! Thanks so much for the 5 stars and welcome to the Samsung family. ^Elizabeth Samsung

  • Rated 5 out of 5 stars

    Great phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Samsung Note helps me to be productive in my business. The battery is great because i can use the phone for the whole day. The camera is great. I can use the S pen to capture snapshots. I'm so thankful that i upgrade my phone last year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgraded Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been waiting to upgrade my older S7 edge which was a little over 3 years old and couldn’t be happier. This phone does everything, the battery life is great, processing speed is fast, camera is much better than older versions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast and long battery life.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided not to wait for the Note 10 or S10 and I'm glad I didn't. This Note 9 is very fast and the battery life has been outstanding. I didn't necessarily need the 512gb storage but with the $300 discount why not.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome phone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lost my 8plus and got the 9plus. I love this phone. battery life is much longer. The ability to use the pen as a remote is awesome. the camera is great, really sharp pictures and videos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the big touch screen. I would loose my limbs if they werent attached to me so I love the handy slot to store my pen. The display is crisp and the camera is amazing. Love everything about my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am big fan of samsung phones. This phone so far has been awesome. The battery life is longer. The camera is awesome. The best feature is the pen where you can write without unlocking the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lots of memory, and storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The note 9 is a masterpiece, this phone has so many good features, I have had it for a month now, and I am still learning new things about it. I hear Samsung is even working on a wireless DeX software update. The coloring book alone is pretty cool, the s pen is easier to hold, the battery lasts a whole day without a charge under heavy usage, it runs even better on performance mode no slow down at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful Screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an S5 Active. Love the larger screen, long lasting battery and fast processor. No so sure about the new Android 8.0 OS. It's so different from what I'm used to but am learning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced a Galaxy S8 with this phone and I love it. Fast, lots of storage, and the S pen makes it a useful work tool. The trade in value for my old phone helped the purchase decision also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera is great. Stylus is useful for writing on pics, making lists, texting, or using as a remote to snap photos. The note 9 has tons of space, and the screen size is very big.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best smart phone I ever had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and big enough to see the characters on the screen. Really fast when searching the web. The pen is very nice and makes things really easy and I love the remote camera feature.

    I would recommend this to a friend
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