Customer Ratings & Reviews

Thank you for offering excellent customer service. I always find what I need, and with seasonal kindness from the staff. Thank you for training very well. I am happy to be part of Best Buy's customers.

I love my Samsung S25 ultra! I have been an Iphone user for a long time and was hesitant to switch to android but I'm extremely satisfied with my purchase!

Samsung is on the next level on quality, it has no competition at all, like you can't compare it with any smartphone in 2025.

Great phone but hadware of camera built quality is not that reliable may have some damage in future

Very good phone and people are really nice at this location

Phone it's great, fast and bix screen, and more function.

Got it for $845. I'm loving this phone. Great picture .

The is the best phone in used so far. If you wanna switch to android this phone is the best option

Great phone. Very powerful, and amazing AI features.

The delivery time was very good, the equipment is unlocked and working very well.

Excellent price and all other stores and service is to good

My wife has had an iPhone for 10+ years, she finally switched and loves it.

Awesome phone. The crystal clear pictures it captures are one of my favorite features!

Very easy to manage/ navigate the phone. Classy yet stylish, no problem with the phone. Silver

I recently upgraded to the Galaxy S25 Ultra 256 GB and overall I’m very impressed with what this flagship brings to the table. Here are my thoughts: What I love • The display is stunning — the 6.9″ QHD+ Dynamic AMOLED 2X panel with 1-120 Hz refresh really makes everything feel smooth and vibrant. • Performance hasn’t disappointed: the Snapdragon 8 Elite “for Galaxy” chip paired with 12 GB RAM makes multitasking and demanding apps feel effortless. • The camera system is top-tier: the 200 MP main sensor, and the upgraded 50 MP ultra-wide are particular stand-outs for sharpness, detail and low-light performance. • Design and build feel premium: the titanium frame, refined edges and IP68 dust/water-resistance give confidence and durability.  • The 256 GB storage gives plenty of headroom for apps, photos, videos — good peace of mind. A few caveats • The S Pen has seen a regression: Bluetooth “Air gesture” functionality has been removed, meaning some remote camera shutter / gesture features are no longer available.  • Charging speed is still “only” 45 W wired: while acceptable, some competitors offer faster charging these days. • Price is high: At a premium flagship cost (~$1,299 for the 256GB model) you definitely pay for “everything”. • For users upgrading from the very recent prior “Ultra” models, some improvements may feel incremental rather than groundbreaking.

I currently own both the Samsung Galaxy S24 Ultra and the new S25 Ultra, so I can give a fair and real-world comparison. While the S25 Ultra is impressive on paper, in everyday use, I find myself preferring the S24 Ultra for its stability and overall balance. Pros of the S25 Ultra: 1. Display - absolutely stunning! The 6.9" Dynamic AMOLED 2X display with 120Hz refresh rate and up to 2600 nits brightness is one of the best I've seen. Content is sharp, smooth, and perfectly visible even in direct sunlight. 2. Camera - technically powerful! The 200MP main sensor, 50MP periscope, 10MP telephoto, and 50MP ultra-wide lens offer flexibility and high-quality shots. However, in practice, image quality is often comparable to the S24 Ultra - and in some lighting conditions, the S24 even wins with better color balance. 3. Performance - no complaints here. The Snapdragon 8 Gen 3 Elite handles everything you throw at it - gaming, multitasking, heavy apps - all buttery smooth. 4. Galaxy AI features - innovative but limited. Features like Circle to Search and Note Assist are genuinely helpful, but they're currently only fully functional in English or Korean and mostly limited to the U.S. and South Korea. Outside those regions, they feel like half-promises. 5. Long-term software support. Seven years of Android and security updates is a great move from Samsung - something I really appreciate. And now - Cons and Issues: 1. One UI 7 still feels unpolished Occasional freezes in the quick settings panel; Always-On Display sometimes fails to activate; Auto-rotate bugs in YouTube and the gallery app; Gesture responsiveness drops randomly. 2. S Pen Took a Step Back. The removal of Bluetooth in the S Pen is a major downgrade. No remote camera control or gesture features anymore - features I used often on the S24 Ultra. 3. Battery life & charging - just average. The 5000mAh battery is okay, but with Galaxy AI features running, it drains quicker than expected. Charging is limited to 45W, which feels outdated compared to competitors offering 65W+. 4. Galaxy AI geels overhyped (gor now). Unless you're in a supported region with English/Korean as your system language, many features just don’t work or are extremely limited. 5. Overall experience - I trust the S24 Ultra more. Despite all the power, I find myself using the S24 Ultra more often. It’s smoother, more consistent, and feels like a fully mature product. The S25 Ultra still needs some software refinement to feel truly flagship-worthy. The Galaxy S25 Ultra is a powerful device with next-gen features and excellent hardware - no doubt. But right now, it feels like a flagship still in beta. With software updates and expanded AI support, it could become the best phone of the year. But as of today, my S24 Ultra still wins in terms of overall user experience. Rating: 4/5

The phone is fast and sleek, The battery has been lasting minimum 2 days and i do use my phone quite a bit for you tube videos and podcast. Lover the overall feel and weight of the phone. I though I would miss the curved screen but I realised that I do not. Lots of tech on the phone to ger acquainted with if you like to fiddle around

I bought the Galaxy S25 Ultra (Unlocked) recently and it’s been an amazing upgrade. The phone is incredibly fast — apps load instantly, and everything runs smoothly no matter what I’m doing. You can really feel the power of the new processor. The display is one of the best parts. It's large, super sharp, and the colors pop. The 120Hz refresh rate makes scrolling and gaming feel extra smooth. It's easily one of the nicest screens I’ve ever used on a phone. The camera system is excellent. Photos come out clear and vibrant, and the zoom is actually useful — even from far away, shots stay sharp. Low light performance has improved a lot too, with night shots looking bright and detailed. Battery life is solid. I get through a full day without needing to recharge, and when I do, the fast charging works really well. Wireless charging is a nice bonus too. The phone feels premium in hand — well-built, sleek, and packed with features like S Pen support, water resistance, and great speakers. Overall, it’s a top-tier phone that handles everything I need and more. Definitely glad I made the switch!

After using iPhones for almost a decade, I decided to switch to Android with the Samsung Galaxy S25 Ultra (256GB) — and I have to say, it’s been a refreshing change. I’ve been using it for about a month now, and here’s what stood out: Hardware: Pros: The phone feels extremely premium in hand — solid build quality and attention to detail. The screen is stunningly vivid and super responsive, thanks to the high refresh rate. Anti-reflective coating works great — easy to read even under bright sunlight. The fingerprint scanner is fast and convenient most of the time. Battery: I got the phone set to 80% max daily charge, and at the end of the day I am still left with 15-20% with an average of 4hrs screen on time. Cons: It’s a bit large for smaller hands. The protruding camera lenses make me worry about scratches (a good case is a must). I do miss iPhone’s Face ID — the fingerprint reader occasionally hiccups with a screen protector. Software & Performance: Pros: The freedom to customize every aspect of the phone is amazing. The new AI integration is a game changer — Bixby and Gemini both feel natural and genuinely helpful. Gestures and shortcuts make everyday tasks faster and more intuitive. Everything — from apps to media — feels snappy and smooth. Cons: I do miss Apple’s seamless ecosystem features like AirDrop, copy-paste, and Sidecar since I still use a MacBook. The sheer number of settings can be overwhelming at first (though the search function helps). Came with a bit of bloatware, but easy enough to remove. For longtime iOS users, there’s definitely a short learning curve — but after a few weeks, it feels second nature. Overall Verdict: The Galaxy S25 Ultra is a true flagship — premium, powerful, and packed with smart AI features that make it stand out. While I’ll always appreciate Apple’s simplicity, Samsung got me with the freedom to customize and just get things done. If you’re considering switching from iPhone, this might be the phone that finally convinces you. Highly recommended.

Phone is super fast even with multiple tabs open. Cameras are top notch, screen display is excellent bright and clear. Photo editing with Samsung Ai is awesome. Battery lasts all day even when I'm editing multiple videos on CapCut. Truly a great phone that you won't regret. Best Buy made it super easy to order online and pickup in store.