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Customer reviews

Rating 4.8 out of 5 stars with 2316 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.6 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 2,317 reviews
  • Rated 5 out of 5 stars

    Long battery life

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    Posted .

    My wife has had the S8+ since it came out and we just bought our daughter one. The long battery life is awesome, they can go all day without charging it. The earphones that come with it has excellent sound quality, my wife thinks it's way better than my Beats earphones. Overall, the best phone we've ever owned, so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING

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    Posted .

    AWSOME display, fast connection, and easy to operate. Great improvement and 100% satisfied with purchase. Got this as a Gift from the wife.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still learning phone.

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    Posted .

    Phone has many functions and a awesome camera, still learning other features on phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone

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    Posted .

    Love the new features that this technology puts into the phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Phone, But....

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    Posted .

    I pre-ordered this phone and was very anxious to get it. When I got it, I wasn't disappointed. The look, shape and feel was beautiful. The camera takes excellent pictures that are very accurate and true to life. Even better than my old LG G4 (which took great pictures!). The phone's response is very smooth and fast. Although, I did notice a little lag when I put on a screen protector. Replaced it with a thinner protector and everything's fine. The reason I gave it only 4 stars is because of all the "junk" included in the phone. 32 of the 64 gigs is used for the operating system and a ton of unwanted applications. Most of which cannot be uninstalled. I spend the first day turning off notification switches. I was getting notifications and Ads from everywhere. Very annoying. Overall, except for the unwanted applications, it's an excellent phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Quality

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    Posted .

    This is now my 4th Samsung phone. It has the quality that I have come to expect from Samsung and quality is why I am a loyal fan. Like any android, it is user friendly and easy to personalize the way you want. The cameras are great as always. The selfie camera has some fun filters comparable to Snapchat. I did opt for the s8+ versus the regular s8 because I prefer a large screen. Especially since I was upgrading from a Note 5. Overall, this is a great phone. I only have a few things I am not thrilled about. As always, there is a lot of bloatware and only some of it can be removed. You can disable, but not uninstall a lot of it. Result is that it takes up space. Luckily, unlike the Note 5, you can add an sd card to help with space issues. I am glad they listened to the customers about the sd slot being absent from the note. I get frustrated with the curved screen sometimes. If you aren't careful when swiping to another screen, you end up activating the side bar. I think they missed the mark with the fingerprint sensor. They have placed it to the left (while looking at the front of the phone) of the camera. This makes it awkward to get the placement right since your hand is at an angle while holding the phone one handed. I think a left handed person would have an even harder time with it. I rarely use it because of this. I hope they put it back on the front in the future. Lastly, Bixby. The Samsung answer to Apple's Siri. The button to activate Bixby is on the the left edge, right below the volume buttons. more often than not, I would hit Bixby every time I pulled my phone out of my pocket or tried to adjust the volume. Before I threw the phone in frustration, I googled and found a way to deactivate the button so now when I hit it, it doesn't do anything. I advise doing that if you don't plan on using Bixby. If you do want to use it....and I admit that it does have some cool features...I guess you will just have to work around the unintentional opening of it. All.The.Time. All in all, I still love the phone in spite of the few issues I have with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible Phone

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    Posted .

    I upgraded my phone to this one from an iPhone 6 Plus 64gb and I have to say, it is incredible. Other than a brief stint with an iPhone 5 a few years ago I had only had Android devices. I had and EVO 4g, Galaxy S3, and a Note 4. There are some things that in my opinion Apple just does better. I think iMessage is definitely one of them and also the way apps just work on the iPhone. My 6 Plus was 2+ years old and still works like I bought it yesterday. With that being said.. this phone is head and shoulders above that phone. The camera and video quality is unbelievable, the display is unlike anything I've ever seen before. Everything is so crisp and clear. Everything is zippy on this phone and nothing lags at all. The only complaint I have, and it's not really a complaint persay is that because of the weird aspect ratio, you have to go into settings and tell the phone to use full screen in most apps. Not a big deal, but it is a setting you have to mess with each time you install a new app. The other "gripe" I have with this phone is that it doesn't ship in full QHD from the factory, that's another setting you have to change. Again, not a big deal but let's face it, the screen was one of the selling points if this phone and I know I personally want it set to the highest resolution possible and get the most out of my phone from the getgo. I'm not sure about the Pixel 2, iPhone 8 (or Edition) as they're​ calling it, or the Note 8, but this phone hands down will be one of the best, if not THE best this year. I love this phone so much. HIGHLY RECOMMENDED!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better than the s6 edge plus but not in all ways

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    Posted .

    Better than the s6 edge plus but not in all ways. Bixby is ok but haven't used it enough to tell for sure. Like that it is supposed to be water resistant or proof but haven't tried it yet. My biggest complaint is that they moved the fingerprint scanner to the back by the camera which can't be used if you have the OtterBox and use the holster as much as I do. I used to be able to unlock my phone while driving by placing my finger on the front now I have to pick up my phone and hope I don't have a glare on my glasses to look into the iris scanner which is not as safe and brings me too the next issue. The iris scanner is great but sucks if you wear glasses and have a glare because it won't work until you get it just right or lift your glasses up which can be a hassle especially when driving. Next issue is the voice unlock as Ok Google seems to not work consistently enough to be useful at least for me I haven't tried the Bixby yet but had problems trying to set it up, I got to the 4th or 5th saying Hi Bixby and it wouldn't recognize my voice anymore but did the sentences later and it took them on the first try so not sure what the deal is. Also the charging port changed which sucks but it does come with a couple of adapters one of which I need to put on my old car charger, luckily I had my old wireless charger to use in the bedroom so i can use the one that came with the phone in the den. All around good phone but switched to Sprint from Verizon to get a $400 gift card and had issues, but finally got it, and to get lower monthly payments, and while it is cheaper the 4g is definitely not as good as Verizon, it is more like dial up or DSL where Verizon is like high speed cable which is way faster than DSL. Not a phone issue i know but figured I'd let people know. Going to probably switch back to Verizon even though I dislike them after the 18 months I have with Sprint because unlimited data isn't that great when the webpage you want won't load, luckily haven't had many issues with Pandora and none with map navigation and hopefully won't. Anyway, I like the phone other than the above issues everything else seems faster or better but still learning everything it can do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    "Best Buy" at Best Buy

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    Posted .
    Owned for 1.5 years when reviewed.

    I ran across a sale and bought this phone as a last minute purchase the day after Christmas. There was a "$500 off the retail price" sale which made this phone cost lower than any sale on Amazon at that time. This phone has been wonderful and does everything that I need it to do plus it takes excellent pictures. I have added a screen protector and a rubber case to protect it from damage. The battery has been great and long lasting with the "fast-charge" plug included.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone - Some drawbacks

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    This is the first time that I have moved into a Android phone from the Apple world. I bought it to sync with the Gear 360 camera's etc, which it does quite well. I love the camera, extra storage (SD), and the infinity screen is pretty cool. The drawbacks: The "always on" screen does not show a text message preview when a text arrives. This may be a new android user not knowing how to make that happen, but it is certainly not intuitive. This means you have to unlock your phone to see texts, rather than a cursory glance to measure importance. The early reviews were correct that the fingerprint reader's location (Next tot he camera) is not a sure shot and I have gotten my fingerprints all over the camera lens more than a few times. I will end by saying that this phone is beautiful, feels good in the hand and in the pocket (size), it delivers on all of the promises. Paired with the new Gear VR is a huge leap forward from the Galaxy S7 with the original Gear VR.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not sure if it Was me or my Daddy who loved it mor

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    Posted .
    Owned for more than 2 years when reviewed.

    Was so glad to get the limited edtion color from best buy . Customer service was great i was in and out in a little over an hr. I loved the camera on this phone the best camera ive ever had even better than note 9. Only downside was me and my dad battled over it daily in a good way . I lost him to Cancer 2017 he played w my phone for hours daily . He was obsessed with the case . To be honest i didnt like the case because it had water with pink gltter that moved around when you moved the phone. But im so glad it was allvthey had cause hed stare and watch the sparkly glitter move it calmed him so much makes me tear up just thinkingvabout it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome, awesome and awesomer.

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    This phone is awesome the features it has are incredible and the camera I do not really know how to describe, it is so cool. My buying experience however was terrible. The Sales person I got stuck with hand no clue what he was doing and ended up having to write up the order 4 times. If I ever buy anything else at this store and find out he is my salesperson I will walk right out of the door. The Samsung Rep at the Puyallup South Hill Best Buy was incredible he was very good at explaining things. If there is on bad thing I had to say about this phone it would be about Samsung themselves. They had a limited number of incentives i.e. ( the extra package for purchasing the phone for an additional $99. They should have given those out to the first 50 thousand that pre ordered the phones instead of the first 50 thousand that received their pre ordered phone with the time difference between the coasts the west coast people did not stand a chance in getting it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Die hard iphone

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    I was an iphone user since the 3g never thought I'd move outta the apple spot light then along comes gs8+ with the gimmick of the edge less phone and apples latest offerings have been lack luster so I buy it thinking why not, this phone is amazing despite many apps not supporting the screen ratio yet, battery life is outstanding with the screen on full res I get a full day outta of it and still have 25-30% life left once I make it home and if I turn the res down to low setting then same use battery is close to 50% by days end. A case is a must for this phone case to me it felt to slippery. (Samsung pay is great tho I can't get my local subways to work with it crashes the system) little side note there. Cant wait to try the vr. Tho when I pre ordered the phone and picked the Sprint 18 month lease was told I be getting a 100 gift card never got it, pre ordered online for in store pick up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I Made This Purchase!

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    Posted .

    I upgraded from the Samsung Galaxy Note 3 to this phone and I am so happy. I love the clarity and details from the screen and within. All the bells and whistles have truly blown me away. Watching and taking videos, as well as the camera's clarity really has me impressed. Even the voice recorder is on point. There's so many things to do or utilize this phone with. I watched a few YouTube channels with experts showing many tricks, which has made ththis us transition for me easy breezy. The ONLY DOWNSIDE that I encountered was my phone somehow dropped and the back screen cracked not even 24 hours after unboxing. So, I recommend getting Geek Squad coverage, as I did upon ordering. About a $60 fix, which is better than my carriers deductible. Saved me tons of $$. Get a sturdy case cover PRIOR to unboxing and enjoy your phone! Oh... and the headphones are amazing!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent addition to the Galaxy series

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    I am a Samsung person so naturally I had to get the new Galaxy S8+ as soon as it came out. After a week of best buy claiming my order was made but not available I finally pick up my device from a store an hour away from mine. As I opened the box I get a glimpse of this gorgeous device. The curved screen works perfectly on the phone and being able to change many applications to full screen mode makes the phone look even larger than it is. The color and picture of the screen is awesome. The battery life is beyond what I had expected. After a full 24 hours of use I still end the day with over 40% battery life regardless of what I am doing on it. The new usb C charger gets the phone back to full strength within an hour if not less after plugging it in with 40% battery life. I would highly recommend this device to anybody who is looking to purchase a new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredibly fast & Feature packed!

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    I've had my S8+ for 10 days now. I'm still finding out and exploring all of the features it has. The 64Gb storage is a real plus and the ability to add an SD card is sweet. The snapdragon processor is one of the fastest I've ever seen. I can open any app in just milliseconds. The screen is top notch. It makes for very viewing. TBH, I don't game with my phone or watch entire movies on it. I use it mainly for light research, FB, Twitter & checking bank balances and so forth. I do use the music player and the OEM headphones are very, very good. One last but very important note. The staff at Best Buy in Midwest City, OK were fantastic. I always enjoy shopping or just browsing at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Smartphone

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    With all of the hype surrounding the launch of this deceive, I decided to upgrade from a Galaxy S7 Edge despite the fact that my S7 Edge was last than a year old. I DO NOT regret my decision. As many have pointed out, the Infinity Display is the main selling point / improvement to this new Galaxy device. The QHD resolution combined with the gently sloping edges and the near bezel-less top and bottom provide the highest quality smartphone experience. Additionally, the security features, processor speed, and software innovations have all proven exceptional. If I had to list one component that I would like to see improved, it would be the speaker quality. Even when I turn the volume all the way up, there is a slightly muffled characteristic to the sound. Overall, I definitely recommend this device to anyone seeking a new smartphone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love, love, love Galaxy s8

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    My previous Samsung phone was the Galaxy Note 4. I held out for the Galaxy Note 7 but after having two of them recalled (no, they did not explode), I purchased the Galaxy s8 which is mostly like the New Note 8. Yes, it does not have a stylus or dual camera, but in most other respects, is the best of the Android best. I did not want to wait an extra 5 months for the Note 8 but would have bought the Note for the extra couple of hundred dollars if it was available at the same time. If you don't place extra importance on the camera or need a stylus, the Galaxy s8 is the best phone Samsung has ever turned without the extra Note 8 features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    As with any phone it is all personal preference. I love this phone the screen clarity is outstanding. The processing speed (for what I do) is great. A couple of things that are quarkey or minor problems. 1. C-style usb is a pain since for years we have been using micro usb, now all those plugs are being changed out. Not a huge issue just annoying. 2. Very limited selection in cases with built in screen protectors. Otter box doesn't even make a case with a built in screen protector for this phone. 3. Bluetooth on this phone seems to be a little temperamental. I hope this will be fixed with a software update. Overall this is a great phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Huge improvement

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    It's a great device. First off I'm a heavy Bluetooth user with a gear s3, car audio and laptops all connected throughout the day. I can go a whole week day on a single charge. Two whole days on the weekend. The camera is great, not awe inspiring but close enough. Processing speeds are impressive, multiple apps running with little to no lag. Android 7.0 is preloaded. S8+ size and only coming with a curved screen was a concern for me.I have a s7 edge as a secondary and I'm not a fan of it. The edge is useless if you have big hands. I should have tried it out in the store longer. The edge on the S8+ works great and it's functional. Only complaint is usb type c and only coming with one adapter. But that's a cheap easy fix. Overall the best galaxy I have ever had. You did ok Samsung

    I would recommend this to a friend