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Customer reviews

Rating 4.8 out of 5 stars with 3231 reviews

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97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 3,231 reviews
  • Rated 5 out of 5 stars

    Phenomenal Photos

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    Posted .

    No big complaints so far. Runs very smoothly. Only con I've found is the battery life (3500 mAh) isn't as great as I was expecting. My Samsung s7 Edge (3600 mAh) seemed to last significantly longer when I first bought it. The biggest upside- the photos are spectacular. I am a reseller and my photos are my lifeline to my business. This camera produced incredibly detailed photos, accurate color representations, etc- see attached photos as an example. The blurred background effect for selfies is pretty nice too ;) Despite the battery life, the upgrade has been pretty worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, Photo's, and Resolution

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    Posted .

    This phone is amazingly fast, it takes amazing photo's and the resolution of the screen is awesome. Yes, the phone works well, hot spots out well, connects to the PC to transfer pictures with no issues. Best phone I have ever owned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent sound quality, beautiful video and photo

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    Posted .

    Upgraded from the s6. This phone is all it’s is advertised to be and more. Excellent battery life, audio quality great, and what a camera! Everyone I show it to is jealous of the photos, the super slo mo, and the video. Best smart phone I have owned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .

    This phone is living up to all the publicity about it. Camera is great. I was able to capture a picture of the International Space Station as it passed over our area the other night (Attached)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera

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    Posted .

    This phone is amazing.Best one I have ever had. Does everything.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    S9+ lilac 64gb with activation problems

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    Posted .
    Owned for 1 week when reviewed.

    I upgraded from s7 on Verizon network to this. I received my s9+ 3-4 days early. Had to charge it, came with no charge. First day it updated system 5+ times the next day it updated system an additional 5+ times. It works great. I've been using it for not even a week tho. So far other than all the updates it had to do which is understandable my MAIN problem is I can't get it to show its activated so there are some features/apps/etc I can't use. System wizard says phone not activated. I called Verizon first rep couldn't help but I couldn't wait online for tech support. I can only hope they can get it worked out. The curved edge takes some getting use too sometimes the keys on the edge don't want to tap and the arrow back and home key seems to not work occasionally. I wish I had an actual button on the home "button" though. Won't be good if screen cracks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PHONE !!

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    Posted .

    Performs flawlessly !! GREAT Color Images !! Can't live without this phone !! Charges QUICKLY !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This phone is the best

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    Posted .

    Love the camera front and back and it gif keyboard

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why did I wait so long to get a fantastic phone

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    Posted .

    There are 6 of us in my family. As you can imagine, our tech bills are pretty high. With 3 high school juniors and a college sophomore, we need good high tech devices. I always compromised on my phone because I thought I can live with a standard phone as long as it can make calls and texts. Let my kids have the better technology and we'll save on the bills by me having a lesser quality phone. Well, it was time for me to get the upgrade and Best Buy's deal on the Samsung Galaxy 9 + was BETTER than getting it from the Verizon store (and I'm a former Verizon employee with a discount still). I thought "it's time for dip my toes into the 21st century." So I did. Why did I wait so long to get a fantastic phone? The call quality is amazing, the feel and touch of the screen makes texting easy. I can even talk to text if I don't feel like typing. The camera and video have blown me away with the results I've gotten. I take better pics and video than the camera I had been using so I get a twofer out of one piece of equipment. At 57, that's a plus for me as I'm starting to downsize everything in my life. Why have 3 devices when one can do the job BETTER than the 3 I have? Makes sense to me! Samsung has outdone themselves. To top it off, I dealt with the most knowledgeable, friendly sales consultant who was able to transfer my contacts and all my info from my prior device quickly and efficiently. He gave me a quick tour of the phone and showed me how to use the features I needed to. It got me started on my fantastic journey with the Samsung Galaxy S9+. I've learned other things from seeeing more online demostrations and reading the user's guide. Some features are nice, not necessary at this tme. BUT I at least have them IF I ever do need them. so the phone can grow with me as my needs change. That's called value and he was able to promote the product and Best Buy in such a positive manner that I'm writing the store manager a commendation letter for this young man. Overall, a wonderful retail experience, a wonderful phone...and one very satisfied Best Buy customer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really like it except...

    Posted .

    Picked up 2 Samsung S9 Plus phones for wife and myself. Got $300 off each phone with current deal. Really like them so far except that the USB-c adapter that it came with is totally useless. It has male usb-c to fit the phone on one end, but the other end is a regular usb female connection. It would be OK if it was a female micro usb so it could be used with my old power cords from the S5s I replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why did I wait so long to get a fantastic phone

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    Posted .

    There are 6 of us in my family. As you can imagine, our tech bills are pretty high. With 3 high school juniors and a college sophomore, we need good high tech devices. I always compromised on my phone because I thought I can live with a standard phone as long as it can make calls and texts. Let my kids have the better technology and we'll save on the bills by me having a lesser quality phone. Well, it was time for me to get the upgrade and Best Buy's deal on the Samsung Galaxy 9 + was BETTER than getting it from the Verizon store (and I'm a former Verizon employee with a discount still). I thought "it's time for dip my toes into the 21st century." So I did. Why did I wait so long to get a fantastic phone? The call quality is amazing, the feel and touch of the screen makes texting easy. I can even talk to text if I don't feel like typing. The camera and video have blown me away with the results I've gotten. I take better pics and video than the camera I had been using so I get a twofer out of one piece of equipment. At 57, that's a plus for me as I'm starting to downsize everything in my life. Why have 3 devices when one can do the job BETTER than the 3 I have? Makes sense to me! Samsung has outdone themselves. To top it off, I dealt with the most knowledgeable, friendly sales consultant who was able to transfer my contacts and all my info from my prior device quickly and efficiently. He gave me a quick tour of the phone and showed me how to use the features I needed to. It got me started on my fantastic journey with the Samsung Galaxy S9+. I've learned other things from seeeing more online demostrations and reading the user's guide. Some features are nice, not necessary at this tme. BUT I at least have them IF I ever do need them. so the phone can grow with me as my needs change. That's called value and he was able to promote the product and Best Buy in such a positive manner that I'm writing the store manager a commendation letter for this young man. Overall, a wonderful retail experience, a wonderful phone...and one very satisfied Best Buy customer!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, but I expected better

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    Posted .

    I upgraded from an S6 to this S9+. I knew it was a larger phone, but I didn't realize just how big and heavy it would be, especially after I got it into a case (Otterbox Defender). I'll get used to that, and I suppose it's part of the tradeoff for the big, clear screen and longer battery life. I do love that screen, and the battery life is way better than I'm used to. The OS and apps do have quite a few bugs, for example I can't get it to not time out and go black while I'm using it, if I pause for a few seconds that's it. Facebook no longer shows a # on the badge to show how many notifications I have, and Message+ shows up on the notification bar as if I have messages, but it's actually stuck at "syncing messages" and I can't dismiss that notification. I absolutely love the fingerprint unlock, I was worried that with the Otter in the way it wouldn't work well, but it reads so much better than the S6 that it works without a hitch almost every time. I'm a little disappointed in the camera, it takes great pictures but often seems to take a long time to auto focus, as did my old one, making it hard to get a good candid photo or a pic of something that's happening right now. The storage is huge and it will take me a while to even get over half full, but I don't download a lot of music or movies, I just store my photos, apps, and documents. It was super easy to connect to my Windows 7 computer, just plugged in the USB, waited a minute, picked photo transfer and browsed the phone. Overall I like this phone, I guess for the price tag I expected near perfection and it didn't quite achieve that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Service and also the Phone.

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    Posted .

    I ended up upgrading to the S9+, But first, a shout-out goes to Brandon as he done a phenomenal job explaining my "dilemma" of the BOGO offer that Samsung was offering on the S9+. Plus, Best Buy was offering $300 off the S9+. Also, I was debating on adding a new line and giving it to a relative as a gift. Brandon showed me in great detail all of the various and cheapest options available, as Verizon recently (again) changed their unlimited plans. In the end I couldn't add a new line due to budget concerns that, once again, Brandon explained to me thoroughly. And, so, I ended up purchasing just the single phone online since I was not able to make it back to the store the next and final day of the sale. I did not feel as though in the short or near-term future that I was going to get any "surprises" on my new bills. As it seemed that Brandon went above and beyond explaining and even calling Verizon to verify that the BOGO offer was valid with BB's $300 off the S9+. Talk about fantastic customer service. Ok, now to the phone, I have had it about two weeks now. It seems just as fast as when my S7 Edge was new. The camera, though, I am getting use to with all of the new features. However, I can tell you that picture quality is much better than my old S7 Edge. Shipping was fairly fast and activation was a breeze(Verizon). Overall very satisfied with my customer service experience as well as the phone, too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great Samsung phone

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    Posted .

    Wow! What a difference from my Samsung Galaxy S5! I'm one of those persons who only upgrades when my "old" phone is close to dying. Fast performance and great customization for individual apps are just 2 of the many pluses. I just have the charger that came with the S9+ but for a "plug in the wall" method, it's still pretty darn quick. I get almost 2 days use from a single charge. I don't use my phone extensively throughout the day but this phone may change that. I do plan on getting a wireless charger later unless Santa takes care of that for me. Not as much "bloatware" but I still deleted the apps that I could while others only allowed me to disable them. However, the broad options to control app accessibility to information such as contacts, phone, storage, etc., and the notification control settings offer a lot of ways to block what you want. A couple apps only allow a "force stop" so I turned off all permissions and notifications plus I list those apps to be "put to sleep". So far this seems to work. I'm still working on getting my contacts organized since they are on the Samsung Contacts app AND Google's Contacts app. I also discovered that my email and device folders have the contacts listed too. None of these lists uploaded the same! Names mixed up and not alphabetized along with most notes missing. Why am I not surprised?? And I backed up everything on my S5 then used the Content Transfer app to help set up the S9+. Well, at least I have something to do when I can't sleep. It's boring enough that I'll fall asleep sooner than later. No wonder I'm not through yet. . . . . . . . The color "Sunrise Gold" is much more appealing than the usual gold or rose gold tone -- kinda unusual, like me. For a much larger phone than I'm used to, the S9+ isn't awkward to hold. The screen is so clear with beautiful colors. I'm not tech savvy but this phone isn't difficult to set up or use (except for the contacts issue). I highly recommend this phone. The quality is outstanding and its performance is solid. So I think I'll have this phone for a while too -- at least long enough to give the thin "foldable" phones time to have any "bugs" worked out as these next new models hit the market!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung finally nailed it

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    Posted .

    When I got my S8+, it wasn't fast enough. It had micro stutters every now and then. I then upgraded to Note 8 for that 6GB RAM. Phone took everything I threw at it really well, but that battery was not great. All I wanted was RAM from Note 8, and battery from S8+...and Samsung delivered! It has been running like a champ. Camera is great in low light as long as the object isn't moving. Daytime, no complains at all. Screen is the best I've seen on any phone. No complains about micro-stutters or lag so far. Being able to disable or remove apps you don't use is a step in the right direction. Wireless charging is awesome since I don't put extra stress on the post. Keeping that 3.5mm jack is awesome! More people need to do this! It gets a little time to get used to the way screen tapers down, and how you can't use a decent glass tempered screen protector, but Samsung made that hardware very nice! No scratches on screen yet! Intelligent scan unlock and hidden home button under the screen are two of the best features on this phone! Don't care much for their version of those selfie emojis, but that's just me maybe. Best allrounder phone out there as of today, IMHO.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic phone...

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    Posted .

    I love this phone. I had been on an iPhone for the last few years and I initially went from an iPhone 7+ to an iPhone X. I didn't like it at all and after several days, I decided to return it. That's when I decided to go with the S9+. I had been on Android with the Note 4 back in the day, so I'm no stranger, but I did forget how much there is to do with Android. This has been great. A fantastic looking screen, the camera is ridiculous for a cell phone and I love the Samesung Pay option that works with almost everything(plus you gain points using it). About the only complaints I have is the battery life could be better as unless you run with at least MID power saving mode, the battery drops kinda fast. Plus, I forgot how much I hate BLOATWARE. Verizone's greed in disabling some of Samsung's features like Samsung Cloud(although I did get it working with some tricks) so you would be forced to use their cloud services(not gonna happen) is annoying. There's too much bloatware from Samsung too. I really did like the iPhone for the lack of bloatware. Otherwise, I am very happy with my decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my Galaxy S9+

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    Posted .
    Owned for more than 2 years when reviewed.

    I bought this phone release weekend in March 2018. My phone has been dropped on water multiple times, dropped in gerneral multiple times, and never stopped working. It still works great. The camera and video are amazing. I love the panoramic option on the camera. The photos are crisp and clean. I can edit photos on my phone and print directly to my Canon printer. I can create gifs from photos or videos. The calls usually do not drop (on Verizon network). My phone is still working wonderfully even after over two years of use (and accidental abuse). I can charge it wirelessly or fast charge with the USB "C" type charger. I have used it over prolonged road trips for GPS (maps) and had to charge it using only the car charger and it has bever let me down. I would recommend this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone but..

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    Posted .
    Owned for less than 1 week when reviewed.

    Again like my s9 review my only gripe is the android 9 updfate being forced down my throat. android 9 kinda ruins some functionality. again like an example. the nav bar. they added the swipe up feature to navigate.. dumb and pointless. the old nav bar was double tap it hides and swipe up once to expose it . like my old lg g6. other than the gripe its a great phone regardless. i wish samsung gave you more freedom to control your own phone. the camera is reaaly sharp it also holds a long battery charge. i can use it most the day and it will be at 50% and i recommend this phone over the s9 because its size is just right. people griped that it was too big... it is not too big. only thing im afraid of its the screen breaking. and get a good case the phone itself is slippery it will slip out of your hand!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    I owned the first Samsung Galaxy smart phone. I had S3, S4 note, S5, S7, and this beautiful S9+. It's crazy fast. They have finally gave it some RAM so it can breath. Plenty of processor power to do anything you want to at this point in life. The camera takes sweet pictures too. Unless you have larger hands its kind to hard to swype from the left side of the keyboard to the right due to the magnificent sized display. I am more of a physical home key guy but I am old but it opens the screen up. The iris scanner is really fast to open up the phone. The finger print reader is easy and opens up my apps faster than the S7 and no issues trying to read it. The battery life will get you through all day with bluetooth and location on. I unplug it at 5 am and its at 25% at 10 pm at night. Wireless charging or new C type are both 2 hours. I feel Samsung has finally ironed out any bottle necks through processing any feature. It's a bit pricey but i believe the features are covered well for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Came from LG G6, S9+ camera is the #1 for me

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    I snagged the LG G6 last Memorial Day for dirt cheap. I figured I could live (again) with a "less than the best" camera. I lasted a year before I couldn't do it anymore. The cameras on the S9 are very satisfying, especially the low lights. I've just pulled out my phone, clicked a photo, and done. The shutter speed is also lightning fast. Other greats: - Stereo speakers really do make a huge difference. I love them. They're no JBL Moto Mod, but they're much better than other phones. - Phone is lightning fast (at least to me). Everything is instant and fluid. I've seen no lag. When I first got it, the phone was faster than I was. - Battery life has been very good. I typically go 14 - 16 hours without a need to recharge, and that's being at home using it after work. - The size/weight takes some getting used to, but you adjust. The G6 was the "perfect size" to me, but after a month I've gotten used to this. The flick actions for top and apps helps as well. Overall, I know I'm not using this phone to its full potential (and I'm an IT professional) but it's by far the best phone I've had. I'm glad I didn't skimp out on cameras again. My only gripe would be Verizon's petty move of charging NINETY dollars more than Unlocked (and now through Samsung.com). Total carrier money grab on VZW, AT&T, & Sprint.

    I would recommend this to a friend