The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Rated 5 out of 5 stars
Samsung pad
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great to have access to my pad. I use it multiple times daily. Great company product as always.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Samsung's claim of a one-year warranty is a lie. When I got the unit, it was slow to charge. I figured that's just how it was, but it has continued to get worse and worse, in the 4.5 months that I've owned it. Now it takes me several hours to charge it enough to use it. Clearly the item is defective, and BestBuy agreed when I took it in. But they said I had to go through Samsung, who wants me to pay $99 up front for them to decide whether they think it's covered. I have taken very good care of the unit and it looks almost new. The unit is probably fine if you don't get a lemon, but don't put any stock in their so-called "warranty," because it's worthless.
Howdy ERICL, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Tab A9+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please feel free to check out, "Galaxy phone or tablet will not charge" and "Wall chargers and charging your Galaxy phone or tablet" to help resolve what you may be experiencing with your tablet. Thank you for being a valued Samsung customer. - Debra
Rated 5 out of 5 stars
My Galaxy Tab
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent tablet so far. I'm still learning all the features of it. Since I have a Galaxy phone, I'm going to pair the two.