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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 168 reviews

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Rating by feature

  • Battery Life

    Rating 3.9 out of 5 stars

  • Durability

    Rating 4.3 out of 5 stars

  • Comfort

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers commend the Geek Squad Certified Refurbished Galaxy Watch Active Smartwatch for its user-friendly interface, extensive customization options, and affordable price point. Many users were impressed with the watch's overall condition, noting that it appeared like new. However, some customers expressed concerns about the watch's battery life and durability, while others were disappointed by the lack of a call answering function.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 168 reviews
  • Rated 4 out of 5 stars

    They sent my grey instead of rose gold

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife love the watch, but there was no instruction manual that came with it. This watch replace the fitbit ionic because her ionic wouldn't turn back on after charging. I received the gray instead of the rose gold and this is why I took a star away from it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to the Active and I love it! It has up to date software, no lag when switching screens. Connects great to my galaxy s9+. No connection issues. Battery life is amazing, so far I get two days use out of it before I have to recharge. It is clean and lightweight. I plan on buying more bands for change of colors. Easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great watch for beginners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, bright colorful screen. Had a fitbit before this one loved the upgrade

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Galaxy Action Smart watch!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This watch is amazing and my wife loves it. Easy to set up and has all the amenities of my Apple 5 watch! It’s customizable and can match what she is wearing. A great buy!

    I would recommend this to a friend
  • Cons mentioned:
    Calling

    Rated 4 out of 5 stars

    Great Galaxy watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Watch is great but it doesn’t allow calls, so I bought the galaxy 2 which does. My sister likes it just the way it is, so if calls is not an issue for you this smartwatch does it all.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice smart watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new watch. As someone with high anxiety I love that I can check my level and use the watches breathing exercise to bring it down. I'm still learning how to use more of its functions but I'll get there. Only one small issue. Its battery life is kinda short. This is a minor issue, so it still gets 5 stars.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Initially worried but delightfully surprised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little nervous reading some of the reviews from some people who got a failed device. Started to think mine might end up the same way. However, after having this device for a month now, I've been delightfully surprised by how well this device works for being so last gen. I feel like this is a perfect investment and step up from the Fitbit I used to use. I will say the lack of over 2 day battery life is a bit of a disappointment but I don't wanna complain about it too much when this device is so feature heavy. As far as exercise is concerned, I love the ability for the watch to automatically recognize and log exercise, even walks. I feel like this watch does more for me without having to interact with it so it takes an extra step off my plate when I want to focus on my workout. The customization of the device is perfect and I was able to install my own watch face and maximize the ability to make this device tuned to me. I don't feel locked into anything provided to me on it and I find myself rarely utilizing much of the features because it does everything I already need it to. I'd buy this if you're looking for an entry into the active smart watch world or just want to upgrade from an older device. Just recognize that being an older generation device it is not going to work as swiftly as the newer devices because it lacks those upgraded components.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    beautiful watch like new

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    verry happy recieved like new and fast shipping awsome seller it was my wifes cristmas gift she couldnt wait so i gave it to her ahead of time she loves it you cant even tell it was refurbish took the chance and i am happy thank you

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Quality

    Rated 5 out of 5 stars

    great smart watch

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it super easy to use, great quality and great price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Watch Smart!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like a Smart Watch easy to youse,ca find you phonecsn seeing pictures from sms/MMs!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great watch!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this watch when I replaced all my Apple products and have been super pleased with it. Never had any issues with the certified refurbished. I dont really do much with my watch. I like that it can detect my workouts, walks and see and respond to texts. You can't answer a phone call with this watch though unlike the Apple Watch. You need to upgrade to the Active 2 if you want the speaker to answer calls. But IMO, the speaker is useless if you don't have the LTE one because you still have to be near your phone with this one anyways so might as well grab and answer from your phone.

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 5 out of 5 stars

    Perfect for tracking your sleep and steps.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my watch, it tracks everything I want it to and more!!! I do recommend you getting the screen protector, you dont realize how much you will hit it on.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Watch

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good watch but wish it did blood pressure readings

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not the most tech-savvy person in the world and I'm happy to report that this watch is very easy and convenient. I'm able to navigate through the various functions and it was easy to customize the features on this watch and synch it with my phone. The only con I have found is the battery life... the watch has to be charged about every other day so I try to remember to do it in the evenings when I go to bed. But from what I've seen, this is common for most advanced fitness watches. It's a great watch and I can highly recommend for the value and functionality.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this watch, it looked great came with all the parts except the manual which was expected. It was easy to setup and use, perfect addition for my workout.

    I would recommend this to a friend
  • Pros mentioned:
    Step tracking

    Rated 4 out of 5 stars

    Watch

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves it good for keeping track of steps and time.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    It's a nice watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the watch over all I just wish I didn't have to charge it every night

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    good watch

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good watch. Easy to use and set up. I love it and most samsung products

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Quality

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality I LIKE THIS PRODUCT FOR YOU FAST....

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    My watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do have to charge often. I'm not sure if it's normal

    I would recommend this to a friend
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