Customer Ratings & Reviews
- Model:
- HW-B550/ZA
- SKU:
- 6505159
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the HW-B550 2.1ch Soundbar's exceptional sound quality, ease of use, and strong bass response, frequently praising its performance for movies and ease of setup. Many also appreciate its compact size and Bluetooth connectivity. A small number of users reported some issues with the remote control's functionality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good well recommend for purchase works very well
I would recommend this to a friend - Pros mentioned:Sound quality
New sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and super improvement over my old system
I would recommend this to a friend Great!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this for 7 months. Works great. Setup was a non-issue. Love it!
I would recommend this to a friend- Pros mentioned:Sound quality
Excellent product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound and I feel like I m in cinema somewhere and the sound quality is excellent
I would recommend this to a friend - Pros mentioned:Sound quality
Surround Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, i would definitely recommend.
I would recommend this to a friend - Pros mentioned:Sound quality
Surround sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I expected pretty good. I hate it under my bed so it's in stealth mode
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung sound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bar and subwoofer for the price. Plenty of oomf to jam out
I would recommend this to a friend - Pros mentioned:Sound quality
Great soundbar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, ARC support and wireless subwoofer. Sounds really good for the size, looks small under a 65 inch. Fills in the sound really well in a bedroom
I would recommend this to a friend Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was glad when we made this purchase, we were having issues with our internet always loosing WiFi connection. Witt this new router we have not lost the connection!
I would recommend this to a friendShop at Best Buy for your home appliances
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this sound bar and it as a great sound. I recommend everyone to get this sound bar
I would recommend this to a friendGreat Sound bar!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Makes the sound on tv much better! I would recommend this purchase.
I would recommend this to a friendSound bar purchase.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with this purchase. Store is great!!!
I would recommend this to a friendPerfect Fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to discover anything about this sound bar to dislike.
I would recommend this to a friend- Pros mentioned:Sound quality
Great mid grade speakers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my m360. Have this connected to my Q7 series 75 in tv and it’s been great. Easy connection great sound and base . Great speakers for good price
I would recommend this to a friend - Pros mentioned:Sound quality
Great quality sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Works perfect in the garage while I’m out working. Fits perfectly underneath my 55” tv.
I would recommend this to a friend Just ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote did not work. Easy exchange. Ok sound bar but after going in store to exchange, wish I would have chosen better sounding sound bar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KerrieB,
I’m sorry to hear that you’re dissatisfied with the performance of your HW-B550 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Home theater speakers
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service person made me buy this, but the TV works fine without it. If you need a REAL home theater system then sure you can purchase this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bobby,
Thank you for purchasing the Samsung HW-B550 and for your review.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
7 out of 10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty decent, doesn’t have long distance connection seems like .
I would recommend this to a friendBrand response from Samsung
Posted .Hello AyeDee,
Thank you for sharing your review of the HW-B550 Soundbar. I am sorry to see that you aren't fully satisfied with your purchase.
If you are wanting to use the Soundbar with Bluetooth, then it will have a roughly 32 foot maximum distance for the connection.
So we can better understand your issue if this isn't what you are experiencing, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Complicated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found it hard to get the optical connection to stay primary. Hdmiarc takes over.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Rodriguez,
Thank you for sharing your experiences with the HW-B550 Soundbar. I am sorry to see that you are not completely happy with your purchase.
If you have connected both the Digital Optical and HDMI connection to the same TV, the TV ARC will take over when you place the input on D.IN. To stop this from happening either remove the Digital Optical Cable or the HDMI Cable.
We do recommend using HDMI as this will offer the best audio and user experience.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Not too happy.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar skips. In the middle of a movie or whatever I’m watching it skips the sound for a couple of seconds. Not too happy about it. I have checked everything from the set up of the soundbar to the WiFi connection.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BelindaH,
Thank you for purchasing the HW-B550 Soundbar. I am sorry to see that you are experiencing these issues with your Soundbar.
There are a few steps you can take to troubleshoot your Soundbar.
You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B550 under Standard.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
Next, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds, and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
