Customer Ratings & Reviews
- Model:
- HW-B550/ZA
- SKU:
- 6505159
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the HW-B550 2.1ch Soundbar's exceptional sound quality, ease of use, and strong bass response, frequently praising its performance for movies and ease of setup. Many also appreciate its compact size and Bluetooth connectivity. A small number of users reported some issues with the remote control's functionality.
This summary was generated by AI based on customer reviews.
Top notch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.outstanding service, they deserve a raise immediately
I would recommend this to a friendRezor Gold
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good to get my gift cards thank you and it was nice
I would recommend this to a friend- Pros mentioned:Sound quality
Samsung sound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps turning itself off and we can't figure out how to correct it but it sounds great when it works
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JessicaW,
Thank you for sharing your review regarding the HW-B550 Soundbar. I am sorry that you are not fully satisfied with your purchase.
Your experience is very important to us and will be shared with our product team. Please know that your soundbar has an Auto Power Down Function that turns off the soundbar automatically if it is in one of the following modes: D.IN, HDMI, BT, or USB and there is no audio signal for 20 minutes. It will also automatically turn off if the Aux cable is disconnected for 20 minutes.
If you are having issues while your soundbar is shutting down while in use, there are a few steps you can take to assist with this situation.
First, update the firmware of your soundbar. You can download the full user manual directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B550 under Standard.
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the side of the soundbar at the same time for at least 5 seconds. “INIT” appears on the display and the soundbar will be reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Love this item!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of best idea to buy this item. Works great with my SamSung TV.
I would recommend this to a friendSamsung soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Product plays well and sound is good .
I would recommend this to a friendTheBest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The performance s great then i expected, for the price that i paid for it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi MildredM,
Thank you for purchasing the new HW-B550 Soundbar and taking the time to share your review with us.
I'm glad to hear that the audio quality exceeds your expectations, if you are ever wanting to make your soundbar even better, consider pairing the SWA-9200S Wireless Rear Speaker Kit. Our wireless surround package delivers 360° audio without the need to have wires around your living room. More cinematic and has fewer messy wires.
If there’s anything we can help with, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
- Pros mentioned:Ease of use, Sound quality
Sonds great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its easy to set up and sounds great. Controls are super intuitive.
I would recommend this to a friend Nice product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've never had/used a soundbar before. At the store, they were out of the 3 inch one, said when it comes in they'd replace it. Haven't heard yet. It's fine.
I would recommend this to a friendGreat samsung soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Had some connectivity issues and had to reset it. But overall great product to use
I would recommend this to a friendGood soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best soundbar I owned, but it does the work.
I would recommend this to a friendGood purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it for a week but it’s Pretty good so far!
I would recommend this to a friendGood work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good customer service I will recommend it to my friends families
I would recommend this to a friend- Pros mentioned:Bass, Sound quality
SOund
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is good so far. Voices are clear and bass is decent
I would recommend this to a friend Excellent audio
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hdmi arc is perfect on this device, works great no audio delay
I would recommend this to a friendLovee
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it**jjsnsnsksnsksksksaakakskbdbsjsjsjsjsjsjja
I would recommend this to a friendGood
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greatttttttttttttttttttttttttttttttttttttttttttttt
I would recommend this to a friendMaster Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great equipment for home entertainment, good bass sound.
I would recommend this to a friendPerfect with television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect edition to the television that i purchased
I would recommend this to a friendDecent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent for the money but there are many others at similar price points that have Better sound clarity imo
I would recommend this to a friendNot great sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't sound as good as it did in the store. Connection for the sound bar was easy, but not sure what the remote is doing for the sub. Cannot see the connection on my tv and have to go over to it to see if its on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rebe,
Thank you for reaching out and letting us know about the issues you are experiencing with your B550 Soundbar. Please give us a chance to help you by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor