Customer Ratings & Reviews
- Model:
- HW-B550/ZA
- SKU:
- 6505159
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the HW-B550 2.1ch Soundbar's exceptional sound quality, ease of use, and strong bass response, frequently praising its performance for movies and ease of setup. Many also appreciate its compact size and Bluetooth connectivity. A small number of users reported some issues with the remote control's functionality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Awesome soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound for a great price! Deep rich bass and crystal clear sound. Love it!
I would recommend this to a friend Easy Setup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install, if you have a problem setting up you're not the Lone Ranger, just do a quick search for your model TV, do that before setting up any soundbar. Not all TV's are the same and it's usually just one minor setting in your TV for a quick setup.
I would recommend this to a friendNever Had Chance
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this open box which was listed as excellent with all the accessories. However, it didn't have any of the accessories when I went to check out so I returned to Best Buy after Christmas, was given a power supply that was supposedly the right match, however, it wasn't and it broke inside the sound bar attempting to plug it in.
I would recommend this to a friendBrand response from Samsung
Posted .Hello aDamatGeek,
Thank you for sharing your experiences with the open box HW-B550 Soundbar. I am sorry to see that you had to go through the inconvenience of returning your soundbar.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
- Pros mentioned:Sound quality
Good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up. Good clear sound that fills room. Good buy!
I would recommend this to a friend Bluetooth issue
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth kept disconnecting from Phone, had to send in for repair
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello NathanD,
Thank you for purchasing the HW-B550 Soundbar. We appreciate you giving us a chance to make things right. Thank you for your patience in having to deal with the inconvenience of waiting for your soundbar to come back from Samsung.
Once you receive your soundbar replacement please contact us if you have any comments, concerns or need assistance with adjusting any settings.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
SURROUND SYSTEM
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OK FOR TE MONEY I GUESS . JUST EXPECTED A BETTER SOUND . MORE BASS
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RichardW,
Thank you for sharing your thoughts regarding the HW-B550 Soundbar. I am sorry to see that you are not fully satisfied with your purchase!
Make sure that you are using a HDMI cable as this will offer the best audio and user experience available to you.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
I hope these tips help you enjoy your new product. You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Not good at all
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrendous. I have a 75" Class Q80A QLED 4K Smart TV (2021) and this soundbar doesn’t sync well with it. At random times it’ll cut out for 3 seconds and I miss audio. Sometimes happens multiple times an hour. Extremely annoying. Go Bose.
No, I would not recommend this to a friendDont waste money.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote randomly stopped working. No way to use any functions other than up or down on volume with the soundbar itself.
No, I would not recommend this to a friendsamsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My dad first sound bar speaker and his lovinv it with his ilocano music
I would recommend this to a friendDope
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system!!! Abaolutely love it and totally worth the money
I would recommend this to a friendSound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance. Work well with my samsung smart tv.
I would recommend this to a friendGreat buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendIts ok expected better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My soundbar the sound goes in n out i need this to be fixed
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for sharing your review of the HW-B550 Soundbar. I am sorry to see that your initial time with the Soundbar has not been ideal.
So we can better understand your issue and help with step-by-step assistance, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Misrepresented description and terrible service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received the item that was missing the remote and parts. Soundbar didnt even turn on. Item was sold as an open box excellent condition. Took hours on the phone with customer service to get them to pick the item up for a refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Artteet,
Please know you are leaving a review and 1-star rating for the HW-B550 Soundbar, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B550 itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Do not purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get the sub to connect. Called support and they told me that there were two software updates that were required and I needed to purchase a fashdrive to do the updates. I returned the soundbar. Do not recommend!
No, I would not recommend this to a friendBrand response from Samsung
Posted .NikieM,
Thank you for your review of the Samsung HW-B550 Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
DOESN'T WORK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only worked for about 10 days - now not able to even to turn on
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello There,
I am sorry to hear that your new HW-B550 Soundbar stopped working so soon. This is not the experience we want you to have with the unit.
So that we are able to assist you, please contact Samsung Support so we can make this right.
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can work together to find a solution.
~ Samsung Solutions
Definitely not a good buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last 5 months this is absolutely ridiculous
No, I would not recommend this to a friendGood Product !!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this on discount, paid $120 … working good so far … value for money
I would recommend this to a friendFailure to communicate
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never told me that the item was out of stock didn't verify I had to call weeks later to find out what happened to the item. Poor customer service or outcome
No, I would not recommend this to a friendGarbage
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works when it feels like it, cuts out intermittently, already had Samsung come try to repair. Tech couldn’t figure anything out other than to “reset”. Worked for a month or two and stopped working again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rick,
It’s unfortunate to hear of your experience with Samsung’s B550 Soundbar. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/HW-B550/ZA/
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist